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Public Tickets

Steve Brown Revolution Slider - images not showing in edit screenClosed Troubleshooting the Theme   Updated November 2, 2020 at 3:42pm   4 Most recent comment from Max:Hi Steve,I cant reproduce this on my local computer or any of our server.Could you please provide me access to your wp-admin and I will gladly check the issue you have. John Ray Pro options and shortcodesClosed MP3 Audio Player Plugin   Updated November 2, 2020 at 1:51pm   6 Most recent comment from Max:Hi John,The MP3 Player Pro version at $39 fully work with Elementor but does not includes the pre designed Elementor Templates. To achieve one of our demos you see on our website, you will have to d ... Johnny Burke Elementor Renewal NoticeClosed General Help on the Theme   Updated November 2, 2020 at 1:13pm   2 Most recent comment from Max:Hi,Elementor is a third party plugins provided by elementor.comWe dont included Pro version of Elementor with our themes. All our theme demos work are designed only with Free version of Elementor.If ... Chris Play button rendering this TypeScript error:Closed MP3 Audio Player Plugin   Updated October 31, 2020 at 12:02am   7 Most recent comment from Chris:You can delete this thread. I apologize, after speaking with the client it turns out that this is a totally separate plugin. Donna Video Landing PageClosed General Help on the Theme   Updated October 30, 2020 at 11:23pm   5 Most recent comment from Max:The video is a background video which automatically start. This is a restriction by the browser. You cannot auto-play a video with sound as this is considered annoying and browsers dont allow this.Yo ... Jeff Cook Theme not working properlyClosed Troubleshooting the Theme   Updated October 30, 2020 at 9:24pm   13 Most recent comment from Max:This is what I see when i go to your website: https://d.pr/i/OJbM9Pplease elaborate on how I can reproduce the issue on my end. Jeff Cook ErrorsClosed Troubleshooting the Theme   Updated October 30, 2020 at 7:07pm   2 Most recent comment from Max:Could you please provide me access to your wp-admin and I will gladly check the issue you have. Jeff Cook BuildingClosed Get Started with the Theme   Updated October 30, 2020 at 7:04pm   2 Most recent comment from Max:You just need to reimport a theme demo. You can learn more about our theme and watch video tutorials to get started here: https://sonaar.io/video-tutorials/ Jeff Cook Music UploadsClosed General Help on the Theme   Updated October 30, 2020 at 7:03pm   14 Most recent comment from Max:The statistic report is only available if you use our mp3 player pro. its not compatible with our theme. Jeff Cook Mp3 audio player pluginClosed MP3 Audio Player Plugin   Updated October 30, 2020 at 6:16pm   2 Most recent comment from Max:Why do you open another ticket..you already asked this question in your previous ticket... Im gonna close this ticket so it will avoid duplication and confusion. sorry for thisduplicate: https://sona ... Jeff Cook ThemesClosed General Help on the Theme   Updated October 30, 2020 at 5:18pm   8 Most recent comment from Max:Sure.You cannot use 2 different page builder on the same site.use only elementor. Lidia Image not displaying in safari or firefoxClosed Troubleshooting the Theme   Updated October 30, 2020 at 4:30pm   2 Most recent comment from Max:Its because your SSL is not correctly installed and your website is trying to load a non https assets. see error: https://d.pr/i/p2MLnAmake sure your image is loaded via https.perhaps use the plugin� ... Christophe Valtin Menu Effect On Scroll not working the right way.Closed Troubleshooting the Theme   Updated October 30, 2020 at 4:26pm   10 Most recent comment from Max:No problem,If you have not enqueue this in a custom JS, dont forget to change this value everytime you update the theme or your change will be overriden everytime. Abel Bascunana Essential Grid Update purchase codeClosed Troubleshooting the Theme   Updated October 29, 2020 at 10:25pm   11 Most recent comment from Max:No worry, have a great day Shannon Plaquet MultiSite Compatible for License and updates - YES!Closed Get Started with the Theme   Updated October 29, 2020 at 4:24pm   2 Most recent comment from Max:Great News Shannon ! thanks for sharingThis give me ideas when we gonna work on license managements for multisites.