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Public Tickets

Nicolò Can't remove featured imageClosed Troubleshooting the Theme   Updated November 13, 2020 at 4:06pm   6 Most recent comment from Max:you can inspect the code and remove this to have the featured button show up temporarily: https://d.pr/i/vb04Gc Carrington Menu DisappearedClosed Troubleshooting the Theme   Updated November 13, 2020 at 3:15pm   8 Most recent comment from Alexandre Dubois:You are welcome Samuel Neilson Visibility / UsabilityClosed MP3 Audio Player Plugin   Updated November 12, 2020 at 9:34pm   5 Most recent comment from Samuel Neilson:No dice - I'm making a Sonaar admin account once I get an e-mail from Alexandre. I will ask him to share it with you as well. Thanks Sam Jeff Cook Youtube videosClosed General Help on the Theme   Updated November 12, 2020 at 6:23pm   2 Most recent comment from Max:You can embed any YouTube video as long as the video owner have not disabled video embed permission.  Jeff Cook Instagram GridClosed General Help on the Theme   Updated November 12, 2020 at 6:22pm   2 Most recent comment from Max:The instagram grid pulls automatically image from instagram. To change the username of the instagram grid, go to wp-admin > Ess. Grid > select the instagram grid and click settings > Source tab. More ... elodie thiebaut problem load pageClosed Troubleshooting the Theme   Updated November 12, 2020 at 2:02pm   4 Most recent comment from Max:Hi,well, the issue is not woocommerce specifically but rather the memory your plugin(s) takes against the ressource you have on your server. WooCommerce is certainly a big plugin and takes more ressou ... David Speroni PersistanceClosed MP3 Audio Player Plugin   Updated November 11, 2020 at 8:31pm   2 Most recent comment from Max:Hi,Thanks for reaching out.We have 2 types of products for continuous/nonstop playback.1) The stand-alone MP3 Player Pro Plugin which allows continuous audio playback via Cookie Sessions. The downside ... Jeff Cook WooCommerce/Mail ChimpClosed General Help on the Theme   Updated November 11, 2020 at 6:20pm   5 Most recent comment from Jeff Cook:No I'm not having any issues so far. Thanks! Jeff Cook MP3 in WP DashboardClosed MP3 Audio Player Plugin   Updated November 11, 2020 at 5:44pm   7 Most recent comment from Jeff Cook:Ok Thanks! Rohit Sahai Deprecated Functions in ThemeClosed Troubleshooting the Theme   Updated November 11, 2020 at 1:43pm   4 Most recent comment from Max:Got it,will check and fix it in a future theme update. Marijke player buttonsClosed MP3 Audio Player Plugin   Updated November 11, 2020 at 1:29pm   4 Most recent comment from Max:Hi,In order for refund, I need to see whats not working exactly and check if we can fix the issue.You can read about our refund policy here: https://sonaar.io/terms-of-services/ Dameion Updates for theme.Closed General Help on the Theme   Updated November 11, 2020 at 1:07pm   2 Most recent comment from Max:Hi, This product is a one-time fee (for lifetime) and it also includes 1 year of updates and support. After 1 year, you will be able to renew for 1 additional year of update and support if you want. ... Amélie Nyssen Essential gridClosed Troubleshooting the Theme   Updated November 11, 2020 at 1:02pm   8 Most recent comment from Max:Hi,I cant access your website. see sceenshot https://d.pr/i/CN8xnXperhaps thats your issue is due to your SSL certificate. Please contact your hosting provider about this Jordan manual code - play latest podcastClosed MP3 Audio Player Plugin   Updated November 10, 2020 at 9:37pm   18 Most recent comment from Max:simply go to wp-admin > appearance > install plugin and click update Abel Bascunana Cart info cut on mobile in portraitClosed Troubleshooting the Theme   Updated November 10, 2020 at 8:56pm   4 Most recent comment from Alexandre Dubois:You are welcome