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Public Tickets

Marcus Klossek hiding a fontClosed General Help on the Theme   Updated September 28, 2020 at 2:28pm   4 Most recent comment from Alexandre Dubois:You are welcome Robert Re-subscribing to Mailchimp does not workClosed Troubleshooting the Theme   Updated September 25, 2020 at 2:07pm   2 Most recent comment from Max:Hi Robert,Umm, it's the first time I see this kind of issue. What I recommend here is that you embed the native Mailchimp form HTML code they provide so you can test directly with the native fo ... Jaquan Williams Smith Can't access all theseClosed Troubleshooting the Theme   Updated September 25, 2020 at 2:11am   2 Most recent comment from Max:Hi,Could you please provide me access to your wp-admin and I will gladly check the issue you have. Stefan Szo How can I add a link to the individual video page Video List WidgetsClosed General Help on the Theme   Updated September 24, 2020 at 3:50pm   2 Most recent comment from Max:That would require custom development.You can also use maybe JetEngine to make listing layouts to suits your need to have more flexibilityFor custom works, we strongly recommend these guys: WP Kraken ... Max Stowasser Event ListClosed General Help on the Theme   Updated September 24, 2020 at 2:57pm   2 Most recent comment from Max:Hi,Our Elementor Event widget does not have the option to display events by categories. It only have an option to display them by artists.If you want to show events by category, you will need a third ... Kevin Changing type fonts and sizesClosed General Help on the Theme   Updated September 23, 2020 at 3:40pm   4 Most recent comment from Alexandre Dubois:You are welcome Jasmine The Essential GridClosed Troubleshooting the Theme   Updated September 23, 2020 at 3:18pm   13 Most recent comment from Max:Hi,this seems a bug directly caused by Essential Grid. I will report this bug to their dev team and we will have to wait for a plugin update that will address this issue.For the menu, you cannot deci ... Jan Iron Demo ImporterClosed General Help on the Theme   Updated September 23, 2020 at 2:24pm   5 Most recent comment from Alexandre Dubois:You are welcome Jan. Krish product not activeClosed MP3 Audio Player Plugin   Updated September 23, 2020 at 2:23pm   2 Most recent comment from Alexandre Dubois:Hi Krish, Maxime are chating with you on messenger right now.May I close this ticket? Cleon Russell Theme QueryClosed Troubleshooting the Theme   Updated September 23, 2020 at 2:10pm   6 Most recent comment from Alexandre Dubois:You are Welcon Cleon Mathieu Listen ButtonClosed Podcast Help on the Theme   Updated September 22, 2020 at 8:30pm   6 Most recent comment from Alexandre Dubois:Bienvenue FRANCIS ESSUMAN NELSON cannot import themeClosed Troubleshooting the Theme   Updated September 22, 2020 at 3:30pm   6 Most recent comment from Alexandre Dubois:Hi Francis, The iron demo importer plugin was not activated. I have activated it and everything seem to works well. Stefan Szo reimport demoClosed Troubleshooting the Theme   Updated September 22, 2020 at 3:17pm   4 Most recent comment from Alexandre Dubois:You are welcome Ethan MP3's Not UpdatingClosed Troubleshooting the Theme   Updated September 22, 2020 at 2:58pm   8 Most recent comment from Alexandre Dubois:Hi Ethan, I dont really understand the mp3 issue. On my device, when I vistie http://new.myqkaplan.com/playlist/aka-2/All tracks seem to play the right mp3. Maybe your have to clear the browser cach ... Stefan Szo Using Event Infos fields in ElementorClosed General Help on the Theme   Updated September 22, 2020 at 2:27am   11 Most recent comment from Stefan Szo:Thank you, I didn't understand the correct way to do it!