Public Tickets
Thomas Tremain
Play icon getting cut off on iphoneClosed
Troubleshooting the Theme
Updated October 21, 2020 at 3:04pm
8
Most recent comment from Alexandre Dubois:We still working on it. This will be fixed in the next theme update. We will probably released tomorrow.
Leanna Kirchoff
Events ListingsClosed
General Help on the Theme
Updated October 20, 2020 at 7:35pm
2
Most recent comment from Max:Hi,can you share the page URL where you see the All Events button so I can better assist you?
Christophe Valtin
Theme options changes are not immediateClosed
General Help on the Theme
Updated October 20, 2020 at 6:21pm
4
Most recent comment from Max:If it does not work, please provide me access to your wp-admin and I will gladly check the issue you have.
Jordan
general helpClosed
General Help on the Theme
Updated October 20, 2020 at 6:04pm
6
Most recent comment from Max:Hi,Please check now. We have fixed the issue on your site and will apply that fix also in our next theme update.
Gareth
Display Stream MetadaraClosed
MP3 Audio Player Plugin
Updated October 20, 2020 at 5:47pm
4
Most recent comment from Max:Unfortunately, this is not possible to connect to the stream API server directly and retreive their song infos.
Tako van Gaalen
edit playlist of webplayerClosed
General Help on the Theme
Updated October 20, 2020 at 3:38pm
2
Most recent comment from Max:Hi,the player will play a playlist.So edit the playlist in WP-Admin > Playlist.Please read this article to get started https://sonaar.ticksy.com/article/15282
Christophe Valtin
No custom fields in product edit screenClosed
General Help on the Theme
Updated October 20, 2020 at 3:33pm
4
Most recent comment from Max:You are welcome
Shawn Willms
SONAAR MP3 PLAYER SETTINGSClosed
MP3 Audio Player Plugin
Updated October 20, 2020 at 12:39am
3
Most recent comment from Max:Hi, I can't seem to be able to reproduce your issue. Could you please elaborate on how I can reproduce the issue on my end?
Luca
Upgrade Theme and PluginClosed
General Help on the Theme
Updated October 19, 2020 at 5:40pm
2
Most recent comment from Alexandre Dubois:Hi,this happen because the Slider Revolution update is required,Please go to wp-admin>appearance>install pluginAnd update all required plugin update.
Ted Hildebrandt
My Main Menu disappeared?Closed
MP3 Audio Player Plugin
Updated October 17, 2020 at 7:23pm
4
Most recent comment from Max:You are welcome
Wayne T Sealey
Divi SupportClosed
Troubleshooting the Theme
Updated October 17, 2020 at 4:57pm
2
Most recent comment from Max:Hi,if you work with Divi, you can implement the player into any of your page by using the shortcode and attributes. Please read this article: https://sonaar.ticksy.com/article/15282Let me know if it ...
Voytek
slider revolution licenseClosed
Troubleshooting the Theme
Updated October 17, 2020 at 4:42pm
2
Most recent comment from Max:Hi,If you have issues with plugin activations or updates, please read below:
Plugin updates:
Like any premium themes on the market, the premium plugins that come with the theme cannot be automatically ...
Shannon Plaquet
ChangeLogClosed
General Help on the Theme
Updated October 16, 2020 at 4:59pm
4
Most recent comment from Max:Thanks,actually the theme is compatible with multisite..but the auto-updater is not. I will add it to our roadmap but its not in our priority at this time.
Juventinius Mashapa
Maximum execution time of 10 seconds exceededClosed
Get Started with the Theme
Updated October 16, 2020 at 2:23pm
2
Most recent comment from Alexandre Dubois:Hi there, Have increase the Maximum execution time in the htaccess file?Please follow instruction here: https://www.wpbeginner.com/wp-tutorials/how-to-fix-fatal-error-maximum-execution-time-exceeded- ...
Johnny Burke
connecting RSS feed from BuzzsproutClosed
Podcast Help on the Theme
Updated October 15, 2020 at 8:31pm
1
Most recent comment from Johnny Burke:I have added some episodes from my Buzzsprout account, but a) it does not have the look of the Podcrafter player, and b) the info from Buzzsprout has not been updated on closertovenus.com. My deve ...