Public Tickets
Johnny Burke
issue with themeClosed
Get Started with the Theme
Updated September 15, 2020 at 6:21pm
2
Most recent comment from Max:Hi,the menu seems to load fine here (see screenshot: https://d.pr/i/TZHUvr)Perhaps try to clear browser cache.Also make sure that SSL is correctly installed and CDN is off.If it does not work, please ...
Denon
Menus not displaying correctlyClosed
Troubleshooting the Theme
Updated September 15, 2020 at 6:17pm
2
Most recent comment from Max:Hi,I cant replicate this issue when i go on your website: https://d.pr/i/JVbsA0However, what you describe seems related to your SSL certificate OR CDN. You can check more details about this issue by ...
Chris
Problems with adding Language Switcher to Main MenuClosed
General Help on the Theme
Updated September 15, 2020 at 3:28pm
4
Most recent comment from Alexandre Dubois:Hi Chris, If you think something is wrong with our theme, we will fix this, but otherwise, no option are available to move the language selector. As you already have elementor Pro, maybe you should b ...
Stephanie
Responsive menu paddingClosed
Troubleshooting the Theme
Updated September 14, 2020 at 6:36pm
3
Most recent comment from Stephanie:Perfect! Thanks so much. Excited to roll out my website soon!
Jeppe Ilskov
No Sonaar blocks in elementorClosed
Troubleshooting the Theme
Updated September 14, 2020 at 1:38pm
2
Most recent comment from Jeppe Ilskov:I found the plug-in I needed to activate, so the problem is solved. Thanks
FRANCIS ESSUMAN NELSON
removed menu now my landing page no longer showing,Closed
General Help on the Theme
Updated September 13, 2020 at 4:03pm
2
Most recent comment from Max:Hi,perhaps try to resave permalinks by going to wp-admin > settings > permalinks and hit save.If it does not work, please provide me access to your wp-admin and I will gladly check the issue you have ...
Sergio Aquino
Add Icon to menuClosed
General Help on the Theme
Updated September 13, 2020 at 2:17pm
2
Most recent comment from Max:If you want to have icons beside the menu, go to wp-admin > Theme Options > Menu Options and scroll down to hotlinks. Make sure to enable it .
Sergio Aquino
Main menu on elementor with sonaarClosed
Troubleshooting the Theme
Updated September 13, 2020 at 2:16pm
4
Most recent comment from Max:Glad you have resolved it. Have a nice day
Stephanie
Changing Podcast Player Category Link to Direct to ShowClosed
Podcast Help on the Theme
Updated September 12, 2020 at 5:05am
4
Most recent comment from Max:You are welcome
Rohit Sahai
Importing Audio / Video PlaylistClosed
General Help on the Theme
Updated September 11, 2020 at 3:17pm
2
Most recent comment from Max:If you want to export/import custom post type content, we recommend to use WP All Import but im not really familiar with that kind of plugin..I heard good things about it tho.
Alexander Olsson
Change time in mp3?Closed
MP3 Audio Player Plugin
Updated September 11, 2020 at 2:00pm
2
Most recent comment from Alexandre Dubois:Hi Alexander, The wave disappears on mobile but you still can navigate through this bar https://d.pr/free/i/A2FcBKYou can change the progress bar color to make it more visible.
Andrew Brennan
Demo Content Install / Directory Cleanup issue?Closed
Get Started with the Theme
Updated September 10, 2020 at 7:59pm
3
Most recent comment from Alexandre Dubois:We have already answer to you through messenger.
Nicolas Godefroy
Paragraph fontClosed
General Help on the Theme
Updated September 10, 2020 at 3:17pm
4
Most recent comment from Alexandre Dubois:Good News
Nicolas Godefroy
LoadingClosed
Troubleshooting the Theme
Updated September 10, 2020 at 2:46pm
2
Most recent comment from Alexandre Dubois:Hi Nicolas,We cant change the loading order. For some technical reason the menu have to be hidden when the page are loading but This is not required in your case. Please go to wp-admin>theme options ...
Nicolas Godefroy
MP3 Player colorsClosed
General Help on the Theme
Updated September 10, 2020 at 1:09pm
4
Most recent comment from Nicolas Godefroy:Got it thanks Maxime!