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Public Tickets

Ted Hildebrandt No playlist selected error Closed MP3 Audio Player Plugin   Updated October 15, 2020 at 8:11pm   3 Most recent comment from Alexandre Dubois:Hi Ted, Each wordpres posts have a ID. The albums ID is the ID from the playlist post. When you edit a playlist, you can find the ID in the URL. But the shortcode generator should to that  automa ... Steve Brown Editing templatesClosed General Help on the Theme   Updated October 15, 2020 at 10:00am   7 Most recent comment from Steve Brown:Thanks Maxime, you may close the ticket. Abel Bascunana How to reduce Soonar text fonts loading timeClosed Troubleshooting the Theme   Updated October 15, 2020 at 9:39am   3 Most recent comment from Abel Bascunana:Ey Maxime,I solved it partially with some plugins like autoptimize or wp-optimize that let you now load these fonts and get the ones on your system. They are less pretty but there's not such big ... jacob Eickhardt produktClosed Get Started with the Theme   Updated October 14, 2020 at 4:27pm   12 Most recent comment from Max:Alright, I have refunded the item Jacob ! If you change your mind someday or you would like to test our product (or other products) once more time, let me know. I will offer my personal assistance to ... Cosmin Mirza Hide MP3 Download Link?Closed MP3 Audio Player Plugin   Updated October 14, 2020 at 2:09pm   2 Most recent comment from Max:Hello Cosmin,Unfortuntely, that is not possible because the browser needs to know what is the source file in order to play it in the browser and thus, the source is available. Any media that is being ... Carrington LogoClosed Troubleshooting the Theme   Updated October 14, 2020 at 12:53am   4 Most recent comment from Max:You are welcome Vinci Falconi Diakov External podcastClosed Podcast Help on the Theme   Updated October 13, 2020 at 11:53pm   4 Most recent comment from Max:We support these streaming servers along with our real-time spectrum soundwave: - Local MP3 - Icecast - Libsyn - Stitcher - Shoutcast - Acast - Amazon S3 - FMStream.org - or any web server that you co ... Tariq Jamil Facebook & Instagram Feed - Essential GridClosed General Help on the Theme   Updated October 13, 2020 at 7:05pm   2 Most recent comment from Max:Hi there,Im not sure how this will affect the third party plugin called Essential Grid because they are already require that you input your own Facebook API key to stream content from facebook/IG.th ... Michael Cormier Podcast barClosed Podcast Help on the Theme   Updated October 13, 2020 at 4:25pm   5 Most recent comment from Max:Hi,Now the podcast are playing.For the malware, I recommend you check directly with your web hosting as im not familiar with this, its outside my expertise im afraid. Ted Hildebrandt Playlist won't play individual tracksClosed MP3 Audio Player Plugin   Updated October 12, 2020 at 9:41pm   2 Most recent comment from Max:Hi,1) Umm, have you uploaded the file in Local MP3? see screenshot https://d.pr/i/5hK9HG if it does not work, please provide me access to your WP-Admin so I can check what is wrong2) Make sure that ... Mike Rowley Error on home page Declaration of Elementor\SR_ButtonPlayer::init()Closed Troubleshooting the Theme   Updated October 12, 2020 at 9:40pm   3 Most recent comment from Mike Rowley:That worked! Thanks Ted Hildebrandt Help with Sonaar Mp3 Pro in Gutenberg WordPress -- getting audio loudness indicator visibleClosed MP3 Audio Player Plugin   Updated October 12, 2020 at 8:57pm   8 Most recent comment from Max:Hi,1) You cant customize the playlist track layouts without doing some custom PHP/CSS and Javascript. unfortunately, that is beyond the scope of our support.2) However, I see that there is a huge gap ... James Rosnack Volume Control?Closed MP3 Audio Player Plugin   Updated October 12, 2020 at 3:35pm   4 Most recent comment from Max:Correct. The volume control is only available with the sticky. We use to run some test and read a lot about UX/UI before making this decision and noticed that 99% of the users just use their volume c ... Johnny Burke importing an episode from Podcastt hostClosed General Help on the Theme   Updated October 12, 2020 at 2:53pm   6 Most recent comment from Max:HiOption A) If you want to use the Buzzsprout native look and feel player into your website, you can embed the code in a text editor within elementor.Option B) If you want to use OUR native look and ... Abel Bascunana Not allowed to delete example postsClosed Troubleshooting the Theme   Updated October 12, 2020 at 2:03pm   3 Most recent comment from Abel Bascunana:I managed to remove those post references from sitemap.xml. If I need to remove them definitely i'll let you know thanks!