Public Tickets
Gerson
Tracking Number of Player ClicksClosed
Podcast Help on the Theme
Updated August 17, 2020 at 2:21pm
2
Most recent comment from Max:Hi,Unfortunately, thats not currently possible.If we receive more user request about this, we will add it to our roadmap.
Gerson
Platform Link Buttons On Podcast PlayerClosed
General Help on the Theme
Updated August 17, 2020 at 2:20pm
2
Most recent comment from Max:Hi,We dont have an option to hide the call to action buttons on the single episode page.You will have to add custom CSS in order to hide the buttons on the epsiode page.Add this to your custom css in ...
Willis
Variable ProductsClosed
Troubleshooting the Theme
Updated August 17, 2020 at 2:14pm
2
Most recent comment from Max:Hi,
What is your URL so i can reproduce the issue on my end? Also, send me screenshot so I can see your issue
moses
Uploading musicClosed
Get Started with the Theme
Updated August 17, 2020 at 2:13pm
2
Most recent comment from Max:Hi,We dont have an importer/bulk upload tools into our plugin.Perhaps you can use a third party plugin such as WP All Import but I never tried it so I dont know if it works.
Arslan
An error occurred while updating Sonaar: Update package not available.Closed
General Help on the Theme
Updated August 17, 2020 at 2:12pm
3
Most recent comment from Alexandre Dubois:Hi, So your theme is up to date?Do you still need our assistance?
Jonathan Sender
essential gridsClosed
Troubleshooting the Theme
Updated August 17, 2020 at 2:09pm
2
Most recent comment from Alexandre Dubois:Hi Jonathan, We will release a new update very soon with this plugin update. We are working on it.
mc rider
amazon music?Closed
MP3 Audio Player Plugin
Updated August 17, 2020 at 2:08pm
2
Most recent comment from Max:Hi,can you give me a directl link to one of your MP3 track so I can test it into our player?
tony
mobileClosed
Get Started with the Theme
Updated August 17, 2020 at 2:02pm
6
Most recent comment from Alexandre Dubois:You site have to be re organise a bit to fit on a small screen. All sites are done like this.
James Thompson
Push Menu, social iconsClosed
Troubleshooting the Theme
Updated August 14, 2020 at 4:06pm
2
Most recent comment from Alexandre Dubois:Hi there, This issue have appeared since wordpress 5.5, but I new theme update have been released today to fix this.
Jonathan Sender
debug issues.Closed
Troubleshooting the Theme
Updated August 14, 2020 at 3:45pm
2
Most recent comment from Alexandre Dubois:Hello Jonathan, Please disable IRON demo importer. It is only required to import your demo content. Once it is done you dont need it anymore.
Dan Ahrendt
Overriding Classic Menu JSClosed
General Help on the Theme
Updated August 13, 2020 at 9:05pm
5
Most recent comment from Alexandre Dubois:Hello Dan, I understand your point. Seriously we really appreciate to help our customers to push our product to another level, but the thing with customization request is sometime they never end. We ...
Darius Gibson
MP3 Music Player crashing my siteClosed
MP3 Audio Player Plugin
Updated August 13, 2020 at 5:33pm
4
Most recent comment from Alexandre Dubois:Hello Darius, If you want us to investigate this, we need a login credential to the wp-admin and a ftp access.
GertJan van Schuppen
Submenu on top of websiteClosed
General Help on the Theme
Updated August 13, 2020 at 5:14pm
4
Most recent comment from Alexandre Dubois:You can rebuilt the header as you want with elementor Pro.
GertJan van Schuppen
Problem with Elementor Pro posts overviewClosed
Troubleshooting the Theme
Updated August 13, 2020 at 5:10pm
11
Most recent comment from Alexandre Dubois:Ok thanks to have report this. We are working on this. Please dont update wordpress until we release a new version
Jordan
Theme Installation ErrorClosed
Get Started with the Theme
Updated August 13, 2020 at 5:09pm
2
Most recent comment from Alexandre Dubois:Hi there, You problably need to increase the wordpress maximum execution time . Please contact your webhost provider. They will help you to do it