Public Tickets
Anja
remove titleClosed
General Help on the Theme
Updated September 21, 2020 at 3:50pm
2
Most recent comment from Alexandre Dubois:Hello Anja,If the screenshot is coming from a single playlist post, you can enable the hide title option here https://d.pr/free/i/kZda7IOtherwise, a simular option is available in the audio player ...
Kendall David SIerra
Fix of theme to installClosed
Get Started with the Theme
Updated September 21, 2020 at 3:09pm
3
Most recent comment from Alexandre Dubois:Oh! I can see you have already imported Prodigy. Do you still need our assistance?
Shaunte Collins
external link issueClosed
Podcast Help on the Theme
Updated September 21, 2020 at 2:32pm
4
Most recent comment from Alexandre Dubois:You are welcome Shaunte
Vinci Falconi Diakov
some helpful questionClosed
MP3 Audio Player Plugin
Updated September 19, 2020 at 4:23pm
5
Most recent comment from Vinci Falconi Diakov:Yes! Thank for collaboration!I can add this link, that can be useful for someone else:https://www.samsung.com/us/support/troubleshooting/TSG01200668/#:~:text=If%20music%20apps%20on%20your,or%20app%20g ...
Pablo Mielgo
Problems to display GiveWp plugin formClosed
Troubleshooting the Theme
Updated September 18, 2020 at 1:52pm
7
Most recent comment from Max:Hi Pablo,Im truly sorry for the issue you have,.While GIVEWP found out that their plugin work with another theme activated (ex: twenty nineteen), I have ran several tests and found out that they stil ...
John
Sticky Player track order when triggering with JavascriptClosed
MP3 Audio Player Plugin
Updated September 17, 2020 at 1:39pm
4
Most recent comment from Max:Alright, if you need further assistance, let me know.have a great day
James Thompson
Site title and taglineClosed
Troubleshooting the Theme
Updated September 17, 2020 at 1:38pm
5
Most recent comment from Max:This template is not a essential grid's item. Its a custom php/JS templates provided with our theme. To modify/alter it, you can do it by using child theme and modify the php code to suits your n ...
TJ Ferranola
Unable to create grid galleryClosed
MP3 Audio Player Plugin
Updated September 16, 2020 at 4:10pm
2
Most recent comment from Max:Hi,you can create grid gallery using third party plugin such as Essential Grid. Please note that Essential Grid is provided for free if you use any of our WordPress themes
Westley
Category View: Classic Menu Logo disappears upon scrolling back up.Closed
Troubleshooting the Theme
Updated September 16, 2020 at 4:06pm
2
Most recent comment from Alexandre Dubois:Thanks a lot, This issue is already fixed but we have not released it yet. The next theme update will fix this. But thanks again. Your help is very appreciated
Nicolas Godefroy
Essential gridClosed
General Help on the Theme
Updated September 16, 2020 at 2:57pm
9
Most recent comment from Alexandre Dubois:You are welcome
Johnny Burke
issue with themeClosed
Get Started with the Theme
Updated September 15, 2020 at 6:21pm
2
Most recent comment from Max:Hi,the menu seems to load fine here (see screenshot: https://d.pr/i/TZHUvr)Perhaps try to clear browser cache.Also make sure that SSL is correctly installed and CDN is off.If it does not work, please ...
Denon
Menus not displaying correctlyClosed
Troubleshooting the Theme
Updated September 15, 2020 at 6:17pm
2
Most recent comment from Max:Hi,I cant replicate this issue when i go on your website: https://d.pr/i/JVbsA0However, what you describe seems related to your SSL certificate OR CDN. You can check more details about this issue by ...
Chris
Problems with adding Language Switcher to Main MenuClosed
General Help on the Theme
Updated September 15, 2020 at 3:28pm
4
Most recent comment from Alexandre Dubois:Hi Chris, If you think something is wrong with our theme, we will fix this, but otherwise, no option are available to move the language selector. As you already have elementor Pro, maybe you should b ...
Stephanie
Responsive menu paddingClosed
Troubleshooting the Theme
Updated September 14, 2020 at 6:36pm
3
Most recent comment from Stephanie:Perfect! Thanks so much. Excited to roll out my website soon!
Jeppe Ilskov
No Sonaar blocks in elementorClosed
Troubleshooting the Theme
Updated September 14, 2020 at 1:38pm
2
Most recent comment from Jeppe Ilskov:I found the plug-in I needed to activate, so the problem is solved. Thanks