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Public Tickets

Ethan MP3's Not UpdatingClosed Troubleshooting the Theme   Updated September 22, 2020 at 2:58pm   8 Most recent comment from Alexandre Dubois:Hi Ethan, I dont really understand the mp3 issue. On my device, when I vistie http://new.myqkaplan.com/playlist/aka-2/All tracks seem to play the right mp3. Maybe your have to clear the browser cach ... Stefan Szo Using Event Infos fields in ElementorClosed General Help on the Theme   Updated September 22, 2020 at 2:27am   11 Most recent comment from Stefan Szo:Thank you, I didn't understand the correct way to do it! Dan Ahrendt Trigger Specific Track/Playlist in Sticky Audio PlayerClosed General Help on the Theme   Updated September 21, 2020 at 10:16pm   3 Most recent comment from Dan Ahrendt:Never mind, I figured it out myself. Javier Hide the next and previous buttons from playerClosed MP3 Audio Player Plugin   Updated September 21, 2020 at 5:06pm   2 Most recent comment from Alexandre Dubois:Hi javier, You can hide them with this custom css code:div.iron-audioplayer .player .control .next, div.iron-audioplayer .player .control .previous{opacity: 0 !important;} Stefan Szo Suggestion: don't take event date from publication dateClosed Troubleshooting the Theme   Updated September 21, 2020 at 4:56pm   2 Most recent comment from Max:Thank you Stefan! I will take it into consideration Richmond Magsambol installing Beats for Elementor..getting errorClosed Troubleshooting the Theme   Updated September 21, 2020 at 4:54pm   2 Most recent comment from Max:Hi,the error is caused by your plugin called RSS-Importer.This is not a plugin of our. Please contact the author of that plugin or deactivate the plugin. Kelvin The execution failedClosed Troubleshooting the Theme   Updated September 21, 2020 at 4:22pm   4 Most recent comment from Alexandre Dubois:Good news.Please advise if something is missing. Anja remove titleClosed General Help on the Theme   Updated September 21, 2020 at 3:50pm   2 Most recent comment from Alexandre Dubois:Hello Anja,If the screenshot is coming from  a single playlist post, you can enable the hide title option here https://d.pr/free/i/kZda7IOtherwise, a simular option is available in the audio player ... Kendall David SIerra Fix of theme to installClosed Get Started with the Theme   Updated September 21, 2020 at 3:09pm   3 Most recent comment from Alexandre Dubois:Oh! I can see you have already imported Prodigy. Do you still need our assistance? Shaunte Collins external link issueClosed Podcast Help on the Theme   Updated September 21, 2020 at 2:32pm   4 Most recent comment from Alexandre Dubois:You are welcome Shaunte Vinci Falconi Diakov some helpful questionClosed MP3 Audio Player Plugin   Updated September 19, 2020 at 4:23pm   5 Most recent comment from Vinci Falconi Diakov:Yes! Thank for collaboration!I can add this link, that can be useful for someone else:https://www.samsung.com/us/support/troubleshooting/TSG01200668/#:~:text=If%20music%20apps%20on%20your,or%20app%20g ... Pablo Mielgo Problems to display GiveWp plugin formClosed Troubleshooting the Theme   Updated September 18, 2020 at 1:52pm   7 Most recent comment from Max:Hi Pablo,Im truly sorry for the issue you have,.While GIVEWP found out that their plugin work with another theme activated (ex: twenty nineteen), I have ran several tests and found out that they stil ... John Sticky Player track order when triggering with JavascriptClosed MP3 Audio Player Plugin   Updated September 17, 2020 at 1:39pm   4 Most recent comment from Max:Alright, if you need further assistance, let me know.have a great day James Thompson Site title and taglineClosed Troubleshooting the Theme   Updated September 17, 2020 at 1:38pm   5 Most recent comment from Max:This template is not a essential grid's item. Its a custom php/JS templates provided with our theme. To modify/alter it, you can do it by using child theme and modify the php code to suits your n ... TJ Ferranola Unable to create grid galleryClosed MP3 Audio Player Plugin   Updated September 16, 2020 at 4:10pm   2 Most recent comment from Max:Hi,you can create grid gallery using third party plugin such as Essential Grid. Please note that Essential Grid is provided for free if you use any of our WordPress themes