Public Tickets
Kevin
Changing type fonts and sizesClosed
General Help on the Theme
Updated September 23, 2020 at 3:40pm
4
Most recent comment from Alexandre Dubois:You are welcome
Jasmine
The Essential GridClosed
Troubleshooting the Theme
Updated September 23, 2020 at 3:18pm
13
Most recent comment from Max:Hi,this seems a bug directly caused by Essential Grid. I will report this bug to their dev team and we will have to wait for a plugin update that will address this issue.For the menu, you cannot deci ...
Jan
Iron Demo ImporterClosed
General Help on the Theme
Updated September 23, 2020 at 2:24pm
5
Most recent comment from Alexandre Dubois:You are welcome Jan.
Krish
product not activeClosed
MP3 Audio Player Plugin
Updated September 23, 2020 at 2:23pm
2
Most recent comment from Alexandre Dubois:Hi Krish, Maxime are chating with you on messenger right now.May I close this ticket?
Cleon Russell
Theme QueryClosed
Troubleshooting the Theme
Updated September 23, 2020 at 2:10pm
6
Most recent comment from Alexandre Dubois:You are Welcon Cleon
Mathieu
Listen ButtonClosed
Podcast Help on the Theme
Updated September 22, 2020 at 8:30pm
6
Most recent comment from Alexandre Dubois:Bienvenue
FRANCIS ESSUMAN NELSON
cannot import themeClosed
Troubleshooting the Theme
Updated September 22, 2020 at 3:30pm
6
Most recent comment from Alexandre Dubois:Hi Francis, The iron demo importer plugin was not activated. I have activated it and everything seem to works well.
Stefan Szo
reimport demoClosed
Troubleshooting the Theme
Updated September 22, 2020 at 3:17pm
4
Most recent comment from Alexandre Dubois:You are welcome
Ethan
MP3's Not UpdatingClosed
Troubleshooting the Theme
Updated September 22, 2020 at 2:58pm
8
Most recent comment from Alexandre Dubois:Hi Ethan, I dont really understand the mp3 issue. On my device, when I vistie http://new.myqkaplan.com/playlist/aka-2/All tracks seem to play the right mp3. Maybe your have to clear the browser cach ...
Stefan Szo
Using Event Infos fields in ElementorClosed
General Help on the Theme
Updated September 22, 2020 at 2:27am
11
Most recent comment from Stefan Szo:Thank you, I didn't understand the correct way to do it!
Dan Ahrendt
Trigger Specific Track/Playlist in Sticky Audio PlayerClosed
General Help on the Theme
Updated September 21, 2020 at 10:16pm
3
Most recent comment from Dan Ahrendt:Never mind, I figured it out myself.
Javier
Hide the next and previous buttons from playerClosed
MP3 Audio Player Plugin
Updated September 21, 2020 at 5:06pm
2
Most recent comment from Alexandre Dubois:Hi javier, You can hide them with this custom css code:div.iron-audioplayer .player .control .next, div.iron-audioplayer .player .control .previous{opacity: 0 !important;}
Stefan Szo
Suggestion: don't take event date from publication dateClosed
Troubleshooting the Theme
Updated September 21, 2020 at 4:56pm
2
Most recent comment from Max:Thank you Stefan! I will take it into consideration
Richmond Magsambol
installing Beats for Elementor..getting errorClosed
Troubleshooting the Theme
Updated September 21, 2020 at 4:54pm
2
Most recent comment from Max:Hi,the error is caused by your plugin called RSS-Importer.This is not a plugin of our. Please contact the author of that plugin or deactivate the plugin.
Kelvin
The execution failedClosed
Troubleshooting the Theme
Updated September 21, 2020 at 4:22pm
4
Most recent comment from Alexandre Dubois:Good news.Please advise if something is missing.