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Public Tickets

Jeremy Ep Player Not working when hit playClosed Troubleshooting the Theme   Updated August 12, 2020 at 4:08pm   5 Most recent comment from Jeremy:Ok, i'll add those and see if it fixes. thanks Dan Ahrendt Upgrading Bundled PluginsClosed General Help on the Theme   Updated August 12, 2020 at 3:16pm   2 Most recent comment from Alexandre Dubois:Hi there, Please read our aticle here: https://sonaar.ticksy.com/article/12393/I think this will answer to your question. Courtney Carroll Installing Demos ManuallyClosed General Help on the Theme   Updated August 11, 2020 at 8:35pm   4 Most recent comment from Alexandre Dubois:Thank you Willis Playlist TrackClosed MP3 Audio Player Plugin   Updated August 11, 2020 at 5:19pm   2 Most recent comment from Alexandre Dubois:Hi Willis,We have talked about this issue on messenger. Amanda Davis Editing the headerClosed General Help on the Theme   Updated August 11, 2020 at 4:27pm   4 Most recent comment from Alexandre Dubois:You are welcome Amanda Davis Header and Footer MissingClosed Troubleshooting the Theme   Updated August 11, 2020 at 4:27pm   3 Most recent comment from Alexandre Dubois:Hello Amanda, Everythings look fine when I go to http://michaelsmmm.com/.Which element is missing? Ricardo Leon Button IssueClosed Troubleshooting the Theme   Updated August 11, 2020 at 4:25pm   6 Most recent comment from Alexandre Dubois:Hello Ricardo,Login credential still doesnt work.Are toalking about the subscibe button on the home page ?https://d.pr/free/i/7ddM6aYou want it gray? Jordan Filter podcasts on artist single pageClosed Podcast Help on the Theme   Updated August 11, 2020 at 3:28pm   2 Most recent comment from Alexandre Dubois:Hi Jordan, No shorcode or option are available. This task have to be done with some code. This is probably something we will do in the future, but I cant offert you want you want for now.  Cole Max upload sizeClosed General Help on the Theme   Updated August 10, 2020 at 3:19pm   2 Most recent comment from Alexandre Dubois:Hello Cole,You can increase the max upload size limit. Your webhost provider can do this for you. But you can also take a look on the article here https://www.wpbeginner.com/wp-tutorials/how-to-incr ... Ricardo Leon Disable Youtube PopupClosed General Help on the Theme   Updated August 7, 2020 at 9:53pm   3 Most recent comment from Ricardo Leon:you can close this issue i found a solutoin.  Ricardo Leon Center Video GridClosed General Help on the Theme   Updated August 7, 2020 at 8:29pm   2 Most recent comment from Ricardo Leon:hi yuo can close this ticket .. i figured it out.  John Store icons and roadmapClosed MP3 Audio Player Plugin   Updated August 7, 2020 at 4:22pm   5 Most recent comment from John:worked like a charm! thanks so much. Sabrina Content Not Found ErrorClosed Troubleshooting the Theme   Updated August 7, 2020 at 3:08pm   3 Most recent comment from Sabrina:Ok that worked thanks! Jake InstagramClosed Troubleshooting the Theme   Updated August 7, 2020 at 2:45pm   12 Most recent comment from Max:Hi,Have you entered your own Instagram API key like the article I sent you told you? Adnan Artists font size and weight on mobileClosed General Help on the Theme   Updated August 7, 2020 at 2:43pm   2 Most recent comment from Max:Try to add this it your custom CSS for controloing size on mobile:@media (max-width:1024px){ .eec .eg-sonaar-artists-element-12 {    font-size: 19px;    font-weight:400; }}