Public Tickets
Nicolas Godefroy
LoadingClosed
Troubleshooting the Theme
Updated September 10, 2020 at 2:46pm
2
Most recent comment from Alexandre Dubois:Hi Nicolas,We cant change the loading order. For some technical reason the menu have to be hidden when the page are loading but This is not required in your case. Please go to wp-admin>theme options ...
Nicolas Godefroy
MP3 Player colorsClosed
General Help on the Theme
Updated September 10, 2020 at 1:09pm
4
Most recent comment from Nicolas Godefroy:Got it thanks Maxime!
Enrica
Music Parallax with filterClosed
General Help on the Theme
Updated September 9, 2020 at 5:15pm
4
Most recent comment from Max:I dont think Essential Grid has parallax feature yet, im sorry
Michael Cormier
StreamClosed
Podcast Help on the Theme
Updated September 9, 2020 at 12:20pm
5
Most recent comment from Michael Cormier:Great! That was it! Now it works very well.Regards
Lauren Waters
addon for elementor isnt installingClosed
Troubleshooting the Theme
Updated September 8, 2020 at 1:07pm
3
Most recent comment from Max:You can learn more about our theme and watch video tutorials to get started here: https://sonaar.io/video-tutorials/
Jonathan Sender
tools do not show demo contentClosed
Troubleshooting the Theme
Updated September 7, 2020 at 5:54pm
6
Most recent comment from Max:Sorry to hear about your bad experience.
The only thing I can say here is that facts are showing that WordPress is the most popular and the most flexible website builder in the world.
If you want a w ...
GertJan van Schuppen
More space above H1Closed
General Help on the Theme
Updated September 7, 2020 at 2:54pm
2
Most recent comment from Max:Hi,go to wp-admin > theme options > menu options and add bottom margin to your menu container.
Aaron
Billing supportClosed
General Help on the Theme
Updated September 7, 2020 at 2:50pm
2
Most recent comment from Max:Hi,I have cancelled the subscription and it wont renew.
Stephanie
Changes not appearing on live page after clearing cachesClosed
Troubleshooting the Theme
Updated September 4, 2020 at 7:04pm
8
Most recent comment from Alexandre Dubois:You are welcome
Dan Ahrendt
Events Posts - Where's The Excerpt?Closed
Troubleshooting the Theme
Updated September 4, 2020 at 1:45pm
2
Most recent comment from Max:Hi Dan,currently even if the code say we support it, we are not using it on the front-end.That might be usefull however if you use third party plugins that use CPT + Excerpts.
Stephanie
Audio player that updates with podcast feedClosed
Podcast Help on the Theme
Updated September 3, 2020 at 5:04am
1
Most recent comment from Stephanie:Hi!I'm currently building a website that features multiple podcasts. I'm trying to find a solution to feature the latest episode of all of them combined with the ability to play the audio f ...
Brian Campbell
ShoutCast stream with SonaarClosed
MP3 Audio Player Plugin
Updated September 2, 2020 at 9:49pm
10
Most recent comment from Brian Campbell:Will do..... Thanks again.
Terrance
Woocommerce-Downlaodable productsClosed
General Help on the Theme
Updated September 1, 2020 at 11:50pm
12
Most recent comment from Max:Read through page 2."Dropping the wc_download_log and re-activating woocommerce core plugin worked for us as well. Not sure why it worked though, the table prefix matched what I saw in woocommerce se ...
Joelington
the whole theme disappearClosed
Troubleshooting the Theme
Updated September 1, 2020 at 6:01pm
32
Most recent comment from Max:Please DONT delete/rollback to a previous verison again. the new verison is just fine. make sure to clear your browser cache, thats it.If there is an issue, let me know but dont goes back to a previou ...
Johannes Nefischer
i run my podcast on anchor - does the plugin work?Closed
Podcast Help on the Theme
Updated August 31, 2020 at 5:43pm
4
Most recent comment from Max:Hi,
I think you are using an outdated curl version.
From what I read, this error message seems to be caused by outdated server CURL/OpenSSL https://wordpress.org/support/topic/curl-error-35-error1407 ...