Public Tickets
Colin
Download button not showingClosed
MP3 Audio Player Plugin
Updated August 3, 2020 at 4:26pm
2
Most recent comment from Max:Hi,This help desk is reserved for pro users only where you can get personal assistance directly.If you use the free version, please post your message in the public forum thread here https://wordpress ...
Moises Magana
Unable to download other themes using my All Theme AccessClosed
Get Started with the Theme
Updated August 3, 2020 at 4:24pm
2
Most recent comment from Max:Hello Moises,please watch the very 2 first videos here to know how to install Sonaar theme and how to import the theme demos.https://sonaar.io/video-tutorials/
Jonk Haglund
UpdatesClosed
General Help on the Theme
Updated August 3, 2020 at 4:24pm
2
Most recent comment from Max:Hi,Thanks for your interest,We do release new themes from time to time.You can check all of themes here: https://sonaar.io/wordpress-themes/Also, you can subscribe to our Facebook page https://www.fac ...
Alexis Lustenberger
Using MailchimpClosed
Troubleshooting the Theme
Updated August 2, 2020 at 6:09pm
2
Most recent comment from Alexis Lustenberger:My bad, everything works well ...
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Jake Houlichan
Site loading timesClosed
General Help on the Theme
Updated August 2, 2020 at 4:13pm
2
Most recent comment from Max:Hi Jake,Please read this article about speed issues and optimizations: https://sonaar.ticksy.com/article/13839/
Asis Light
CSS and HTML errorsClosed
MP3 Audio Player Plugin
Updated August 2, 2020 at 4:11pm
2
Most recent comment from Max:Hi,Can you please elaborate on how to reproduce your issue on my end? Can you send me screenshots or more details about your issue? I cant seem to reproduce this on my end.
Yasmine
The RSS feedClosed
Podcast Help on the Theme
Updated August 2, 2020 at 4:02pm
8
Most recent comment from Max:Hi,I can see it now. it looks like an issue with WP itself as the guid links is automatically generated by WordPress itself but in your case, it has a duplicate.The only way to rename the GUID URL f ...
Brady
Templates add onClosed
General Help on the Theme
Updated July 31, 2020 at 2:18pm
12
Most recent comment from Alexandre Dubois:You are welcome
James Thompson
Ipad IOS 13.4.1 does NOT play mp3 playerClosed
Troubleshooting the Theme
Updated July 31, 2020 at 2:16pm
7
Most recent comment from Alexandre Dubois:Hello James, Unfortunately I dont have a IOS device today. I will be able tp test again monday,
Westley
Mobile Menu Active Class BugClosed
Troubleshooting the Theme
Updated July 31, 2020 at 2:07pm
2
Most recent comment from Alexandre Dubois:Hello Westley, Thanks to have reported this. I m adding this task to our roadmap.
Neil Parfitt
where can theClosed
General Help on the Theme
Updated July 30, 2020 at 2:29pm
2
Most recent comment from Alexandre Dubois:hi there, No option is available to edit the 404 page. It is a hardcoded template. If you have some web developper knowledge, you can create your own 404.php file in the child-theme. If you only wan ...
tony
Table name is more than 64 charactersClosed
Troubleshooting the Theme
Updated July 29, 2020 at 8:45pm
2
Most recent comment from Alexandre Dubois:Hi tony, I hate to tell our customers to contact another customer service but I dont have choice here.Please contact your web host provider, and ask them to change the database prefix. It is to long.
Rémy Maurette
mp3 player on woo commerceClosed
MP3 Audio Player Plugin
Updated July 29, 2020 at 8:32pm
4
Most recent comment from Alexandre Dubois:Hi Rémy, A good way to deal with woocommerce and sonaar is to add a link to the woocommerce single product here on the track or the playlist buttons https://d.pr/free/i/uYNrvXBut we cant add a "add ...
Daniel Biro
Huge Music Player icons appear at bottom of pageClosed
Troubleshooting the Theme
Updated July 29, 2020 at 8:18pm
4
Most recent comment from Alexandre Dubois:Hi,I dont know how to fix that. I dont know how cartflows works. If you are able to add this custom css code to this page, this will work. #sonaarAudio{display: none !important;}
mike
How to turn off autoplayClosed
MP3 Audio Player Plugin
Updated July 29, 2020 at 3:24pm
9
Most recent comment from Alexandre Dubois:Hi Mike,No autoplay option is available. I dont have the same behavior on my device, but I think i know what is going wrong. We will fix this in a future plugin update.