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Public Tickets

Sandrine GERMAIN Sticky playerClosed MP3 Audio Player Plugin   Updated August 24, 2020 at 2:03pm   2 Most recent comment from Max:Hi,Thanks for reaching us,Where did you see that the music should play non stop while browsing website?Here are the features comparison between the free and Pro player: https://sonaar.io/free-mp3-mus ... Jeremy Loader Color ChangeClosed Troubleshooting the Theme   Updated August 23, 2020 at 8:00pm   3 Most recent comment from Jeremy:You know what it may be the built in loader in chrome. It's sorta the same color as the demo color. So, mystery solved i believe. Michelle Galas WebsiteClosed General Help on the Theme   Updated August 23, 2020 at 4:12pm   4 Most recent comment from Max:Yes, it will still be your and will work. To collect people data, sure! I recommend that you use MailChimp for that. We support mailchimp.www.mailchimp.com [email protected] Menu settings not working.Closed Troubleshooting the Theme   Updated August 23, 2020 at 4:08pm   5 Most recent comment from Max:Hi,I've found the error. This is shown in Google Console when navigating on your website:Refused to apply style from 'http://cutcopy.net/?load=custom-style.css&ver=5.5' because its MIM ... Francisco Soto Music Player volume control doesn't works on SafariClosed MP3 Audio Player Plugin   Updated August 21, 2020 at 2:07pm   2 Most recent comment from Max:Hi,After a lot of research/discussion with the community, we have discovered that Safari does not allow volume to be controlled via javascript anymore. We will probably remove the volume control for ... Richmond Magsambol installing Beats for Elementor..getting errorClosed Get Started with the Theme   Updated August 21, 2020 at 1:03pm   2 Most recent comment from Max:Hi Richmond, you have opened 4 tickets and we have replied to you in every 4 tickets. Im not sure if you are receiving our emails? Can you send me a screenshot of where it says error 403 so I can unde ... Richmond Magsambol installing Beats for ElementorClosed Get Started with the Theme   Updated August 21, 2020 at 1:02pm   3 Most recent comment from Max:Hi Richmond, you have opened 4 tickets and we have replied to you in every 4 tickets. Im not sure if you are receiving our emails? Can you send me a screenshot of where it says error 403 so I can unde ... Sebastian Morawietz Deactivate Sticky Player ?!Closed Get Started with the Theme   Updated August 20, 2020 at 1:52pm   4 Most recent comment from Alexandre Dubois:You are welcome Ron Update issuesClosed MP3 Audio Player Plugin   Updated August 20, 2020 at 1:42pm   11 Most recent comment from Alexandre Dubois:You are welcome.  Richmond Magsambol error 403Closed Get Started with the Theme   Updated August 19, 2020 at 10:00pm   2 Most recent comment from Max:please elaborate a bit on your issue. I dont see the error 403 on your screenshot.. which plugin? what step are you doing to reproduce this problem? Can you send me screenshot of the exact error? The ... Michael Cormier Essential Grid Button more episodesClosed General Help on the Theme   Updated August 19, 2020 at 9:30pm   7 Most recent comment from Alexandre Dubois:Ok thanks for the info.  Jeremy Featured Pod Images cut offClosed Troubleshooting the Theme   Updated August 19, 2020 at 5:56pm   6 Most recent comment from Jeremy:Worked thank you!! Richmond Magsambol error 404Closed Get Started with the Theme   Updated August 19, 2020 at 5:11pm   7 Most recent comment from Max:Hi,please elaborate a bit on your issue..which plugin? what step are you doing to reproduce this problem? Can you send me screenshot?The goal here is that I have enough info to reproduce your issue on ... Dan Ahrendt Classic Menu SearchClosed General Help on the Theme   Updated August 19, 2020 at 2:24pm   2 Most recent comment from Alexandre Dubois:Hi Dan, You can try to add a search widget in the default language widget area. This widget area is designed to be the language selector widget location. It is located in the header. You can edit i ... Dan Ahrendt Disable Mobile MenuClosed General Help on the Theme   Updated August 17, 2020 at 9:48pm   3 Most recent comment from Dan Ahrendt:Wow ok. Anyway, figured out how to stop in from loading via JS. Nvm.