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Public Tickets

John Store icons and roadmapClosed MP3 Audio Player Plugin   Updated August 7, 2020 at 4:22pm   5 Most recent comment from John:worked like a charm! thanks so much. Sabrina Content Not Found ErrorClosed Troubleshooting the Theme   Updated August 7, 2020 at 3:08pm   3 Most recent comment from Sabrina:Ok that worked thanks! Jake InstagramClosed Troubleshooting the Theme   Updated August 7, 2020 at 2:45pm   12 Most recent comment from Max:Hi,Have you entered your own Instagram API key like the article I sent you told you? Adnan Artists font size and weight on mobileClosed General Help on the Theme   Updated August 7, 2020 at 2:43pm   2 Most recent comment from Max:Try to add this it your custom CSS for controloing size on mobile:@media (max-width:1024px){ .eec .eg-sonaar-artists-element-12 {    font-size: 19px;    font-weight:400; }} Richard Kelsey Scrolling hangingClosed General Help on the Theme   Updated August 7, 2020 at 1:58pm   13 Most recent comment from Richard Kelsey:HI @Maxime, that did the trick, thank you! Have a great weekend! John Specify track in short codesClosed MP3 Audio Player Plugin   Updated August 7, 2020 at 12:34am   3 Most recent comment from John:Thanks! That or in the Elementor 'Launch Sticky Player' option it would be cool to specify a starting track. Appreciate your quick responses and support will definitely continue my subscript ... Ricardo Leon Video EffectsClosed General Help on the Theme   Updated August 7, 2020 at 12:10am   3 Most recent comment from Max:Excellent! Ricardo Leon Importing podcastClosed General Help on the Theme   Updated August 6, 2020 at 8:44pm   5 Most recent comment from Ricardo Leon:Thank you .. i found a plugin that will clean up once a month. thanks Ricardo Leon links in the playerClosed General Help on the Theme   Updated August 6, 2020 at 8:43pm   5 Most recent comment from Ricardo Leon:Ok thanks .. it would be nice to be able to set this buttons globally. you can close the ticket José Pedro Ferreira Bad page creationClosed Troubleshooting the Theme   Updated August 6, 2020 at 2:55pm   3 Most recent comment from José Pedro Ferreira:Thank you very much Maxime for your prompt reply Christian Feature requestClosed General Help on the Theme   Updated August 6, 2020 at 2:11pm   2 Most recent comment from Max:Hi,thanks for your input. Its appreciated. If we receive more user request about this, we will add it to our roadmap for sure.Anyone else would be interested? Miro Vaz Custom font MENUClosed General Help on the Theme   Updated August 5, 2020 at 9:03pm   2 Most recent comment from Max:The menu built with the theme is dissociated from Elementor Pro so it wont work.We have a lot of fonts (Google fonts ) available for the menu that you can change in WP-Admin > Theme Options > Menu ... Brady Triggering on clickClosed MP3 Audio Player Plugin   Updated August 5, 2020 at 8:00pm   15 Most recent comment from Max:Awesome Brady! Happy we could help you out! If you have a moment,  you could quickly rate our product 5 stars, just to help me spread the word. It's my little reward to offer great support to y ... Anne Torrie Billing - RenewalClosed General Help on the Theme   Updated August 5, 2020 at 5:26pm   2 Most recent comment from Max:Hi,Thanks for your purchase,You can cancel your subscription/renewal by going to your sonaar.io account > My Account > Subscription > Cancel.By canceling your subscription, your website will still w ... Dan Adding track to playlistClosed MP3 Audio Player Plugin   Updated August 5, 2020 at 2:09pm   3 Most recent comment from Dan:THANK YOU!