Public Tickets
Aaron
Billing supportClosed
General Help on the Theme
Updated September 7, 2020 at 2:50pm
2
Most recent comment from Max:Hi,I have cancelled the subscription and it wont renew.
Stephanie
Changes not appearing on live page after clearing cachesClosed
Troubleshooting the Theme
Updated September 4, 2020 at 7:04pm
8
Most recent comment from Alexandre Dubois:You are welcome
Dan Ahrendt
Events Posts - Where's The Excerpt?Closed
Troubleshooting the Theme
Updated September 4, 2020 at 1:45pm
2
Most recent comment from Max:Hi Dan,currently even if the code say we support it, we are not using it on the front-end.That might be usefull however if you use third party plugins that use CPT + Excerpts.
Stephanie
Audio player that updates with podcast feedClosed
Podcast Help on the Theme
Updated September 3, 2020 at 5:04am
1
Most recent comment from Stephanie:Hi!I'm currently building a website that features multiple podcasts. I'm trying to find a solution to feature the latest episode of all of them combined with the ability to play the audio f ...
Brian Campbell
ShoutCast stream with SonaarClosed
MP3 Audio Player Plugin
Updated September 2, 2020 at 9:49pm
10
Most recent comment from Brian Campbell:Will do..... Thanks again.
Terrance
Woocommerce-Downlaodable productsClosed
General Help on the Theme
Updated September 1, 2020 at 11:50pm
12
Most recent comment from Max:Read through page 2."Dropping the wc_download_log and re-activating woocommerce core plugin worked for us as well. Not sure why it worked though, the table prefix matched what I saw in woocommerce se ...
Joelington
the whole theme disappearClosed
Troubleshooting the Theme
Updated September 1, 2020 at 6:01pm
32
Most recent comment from Max:Please DONT delete/rollback to a previous verison again. the new verison is just fine. make sure to clear your browser cache, thats it.If there is an issue, let me know but dont goes back to a previou ...
Johannes Nefischer
i run my podcast on anchor - does the plugin work?Closed
Podcast Help on the Theme
Updated August 31, 2020 at 5:43pm
4
Most recent comment from Max:Hi,
I think you are using an outdated curl version.
From what I read, this error message seems to be caused by outdated server CURL/OpenSSL https://wordpress.org/support/topic/curl-error-35-error1407 ...
Sebastian Morawietz
Button looks different in Preview from ElementorClosed
Troubleshooting the Theme
Updated August 31, 2020 at 2:54pm
13
Most recent comment from Alexandre Dubois:You are welcome
Tim
Music Grid Click and Play, Play stateClosed
MP3 Audio Player Plugin
Updated August 31, 2020 at 2:48pm
2
Most recent comment from Alexandre Dubois:Hi Tim, Yes this could be nice, but we didnt go that far with Essential Grid. We cant guide you on this demand.
Shaunte Collins
elementor installation errorClosed
Podcast Help on the Theme
Updated August 31, 2020 at 1:10pm
2
Most recent comment from Alexandre Dubois:Hi Shaunte, For some reason the elementor-for-sonaar folder already exists. You have to remove it by ftp.Please go by ftp tp wp-content/pluginsAnd remove the elementor-for-sonaar folder. When it i ...
Tim
Badge in Music Grid (Conditional Statements)Closed
General Help on the Theme
Updated August 30, 2020 at 8:39pm
3
Most recent comment from Tim:ok thank you
Dan Ahrendt
Blog Posts Pages for One CategoryClosed
Troubleshooting the Theme
Updated August 27, 2020 at 9:28pm
4
Most recent comment from Alexandre Dubois:Thanks
Robert Cummings
Essential Grid not scraping Youtube channels and playlistsClosed
Troubleshooting the Theme
Updated August 25, 2020 at 10:45pm
3
Most recent comment from Max:Go with only 1 page builder (elementor) will not only save you a lot of headaches but also speed up your website.WPbakery is not a page builder we recommend anymore. its old and deprecated.
Roman
Essential Grid Instagram Display OrderClosed
Troubleshooting the Theme
Updated August 25, 2020 at 2:41pm
5
Most recent comment from Alexandre Dubois:Hello RomanSometimes, plugins will ask you to enter a Licence Key or API Key. Well, you don't need a licence key or API key to activate it. The plugin will still work even if you don't have ...