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Public Tickets

Ron Update issuesClosed MP3 Audio Player Plugin   Updated August 20, 2020 at 1:42pm   11 Most recent comment from Alexandre Dubois:You are welcome.  Richmond Magsambol error 403Closed Get Started with the Theme   Updated August 19, 2020 at 10:00pm   2 Most recent comment from Max:please elaborate a bit on your issue. I dont see the error 403 on your screenshot.. which plugin? what step are you doing to reproduce this problem? Can you send me screenshot of the exact error? The ... Michael Cormier Essential Grid Button more episodesClosed General Help on the Theme   Updated August 19, 2020 at 9:30pm   7 Most recent comment from Alexandre Dubois:Ok thanks for the info.  Jeremy Featured Pod Images cut offClosed Troubleshooting the Theme   Updated August 19, 2020 at 5:56pm   6 Most recent comment from Jeremy:Worked thank you!! Richmond Magsambol error 404Closed Get Started with the Theme   Updated August 19, 2020 at 5:11pm   7 Most recent comment from Max:Hi,please elaborate a bit on your issue..which plugin? what step are you doing to reproduce this problem? Can you send me screenshot?The goal here is that I have enough info to reproduce your issue on ... Dan Ahrendt Classic Menu SearchClosed General Help on the Theme   Updated August 19, 2020 at 2:24pm   2 Most recent comment from Alexandre Dubois:Hi Dan, You can try to add a search widget in the default language widget area. This widget area is designed to be the language selector widget location. It is located in the header. You can edit i ... Dan Ahrendt Disable Mobile MenuClosed General Help on the Theme   Updated August 17, 2020 at 9:48pm   3 Most recent comment from Dan Ahrendt:Wow ok. Anyway, figured out how to stop in from loading via JS. Nvm. Dan Ahrendt Sonaar Theme Music Player Soundwave Alternative?Closed General Help on the Theme   Updated August 17, 2020 at 8:49pm   2 Most recent comment from Max:Hi,Currently we dont have this option but if we receive more user request about it, its something we would defintively add to our roadmap. Jordan Change font on essential gridClosed General Help on the Theme   Updated August 17, 2020 at 6:31pm   5 Most recent comment from Max:Have you selected the layer you want to edit first? the scrreenshot shows me that you are editing the general layout of the skin and you have not selected a specific layer. Shahram Multi podcast rss feedsClosed Get Started with the Theme   Updated August 17, 2020 at 3:21pm   8 Most recent comment from Max:Its not possible to use the player and override the Really Simple Podcast plugin's player. Really Simple Podcast plugin has their own player and it cannot be overriden. Shahram Playing in backgroundClosed MP3 Audio Player Plugin   Updated August 17, 2020 at 2:36pm   4 Most recent comment from Max:I depends the browser you are using i think..this is not a feature that comes with the plugin..its a browser-side function. Gerson Tracking Number of Player ClicksClosed Podcast Help on the Theme   Updated August 17, 2020 at 2:21pm   2 Most recent comment from Max:Hi,Unfortunately, thats not currently possible.If we receive more user request about this, we will add it to our roadmap. Gerson Platform Link Buttons On Podcast PlayerClosed General Help on the Theme   Updated August 17, 2020 at 2:20pm   2 Most recent comment from Max:Hi,We dont have an option to hide the call to action buttons on the single episode page.You will have to add custom CSS in order to hide the buttons on the epsiode page.Add this to your custom css in ... Willis Variable ProductsClosed Troubleshooting the Theme   Updated August 17, 2020 at 2:14pm   2 Most recent comment from Max:Hi, What is your URL so i can reproduce the issue on my end? Also, send me screenshot so I can see your issue moses Uploading musicClosed Get Started with the Theme   Updated August 17, 2020 at 2:13pm   2 Most recent comment from Max:Hi,We dont have an importer/bulk upload tools into our plugin.Perhaps you can use a third party plugin such as WP All Import but I never tried it so I dont know if it works.