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Public Tickets

Andrew Brennan Demo Content Install / Directory Cleanup issue?Closed Get Started with the Theme   Updated September 10, 2020 at 7:59pm   3 Most recent comment from Alexandre Dubois:We have already answer to you through messenger. Nicolas Godefroy Paragraph fontClosed General Help on the Theme   Updated September 10, 2020 at 3:17pm   4 Most recent comment from Alexandre Dubois:Good News Nicolas Godefroy LoadingClosed Troubleshooting the Theme   Updated September 10, 2020 at 2:46pm   2 Most recent comment from Alexandre Dubois:Hi Nicolas,We cant change the loading order. For some technical reason the menu have to be hidden when the page are loading but This is not required in your case. Please go to wp-admin>theme options ... Nicolas Godefroy MP3 Player colorsClosed General Help on the Theme   Updated September 10, 2020 at 1:09pm   4 Most recent comment from Nicolas Godefroy:Got it thanks Maxime! Enrica Music Parallax with filterClosed General Help on the Theme   Updated September 9, 2020 at 5:15pm   4 Most recent comment from Max:I dont think Essential Grid has parallax feature yet, im sorry Michael Cormier StreamClosed Podcast Help on the Theme   Updated September 9, 2020 at 12:20pm   5 Most recent comment from Michael Cormier:Great! That was it! Now it works very well.Regards Lauren Waters addon for elementor isnt installingClosed Troubleshooting the Theme   Updated September 8, 2020 at 1:07pm   3 Most recent comment from Max:You can learn more about our theme and watch video tutorials to get started here: https://sonaar.io/video-tutorials/ Jonathan Sender tools do not show demo contentClosed Troubleshooting the Theme   Updated September 7, 2020 at 5:54pm   6 Most recent comment from Max:Sorry to hear about your bad experience. The only thing I can say here is that facts are showing that WordPress is the most popular and the most flexible website builder in the world. If you want a w ... GertJan van Schuppen More space above H1Closed General Help on the Theme   Updated September 7, 2020 at 2:54pm   2 Most recent comment from Max:Hi,go to wp-admin > theme options > menu options and add bottom margin to your menu container. Aaron Billing supportClosed General Help on the Theme   Updated September 7, 2020 at 2:50pm   2 Most recent comment from Max:Hi,I have cancelled the subscription and it wont renew. Stephanie Changes not appearing on live page after clearing cachesClosed Troubleshooting the Theme   Updated September 4, 2020 at 7:04pm   8 Most recent comment from Alexandre Dubois:You are welcome Dan Ahrendt Events Posts - Where's The Excerpt?Closed Troubleshooting the Theme   Updated September 4, 2020 at 1:45pm   2 Most recent comment from Max:Hi Dan,currently even if the code say we support it, we are not using it on the front-end.That might be usefull however if you use third party plugins that use CPT + Excerpts. Stephanie Audio player that updates with podcast feedClosed Podcast Help on the Theme   Updated September 3, 2020 at 5:04am   1 Most recent comment from Stephanie:Hi!I'm currently building a website that features multiple podcasts. I'm trying to find a solution to feature the latest episode of all of them combined with the ability to play the audio f ... Brian Campbell ShoutCast stream with SonaarClosed MP3 Audio Player Plugin   Updated September 2, 2020 at 9:49pm   10 Most recent comment from Brian Campbell:Will do..... Thanks again. Terrance Woocommerce-Downlaodable productsClosed General Help on the Theme   Updated September 1, 2020 at 11:50pm   12 Most recent comment from Max:Read through page 2."Dropping the wc_download_log and re-activating woocommerce core plugin worked for us as well. Not sure why it worked though, the table prefix matched what I saw in woocommerce se ...