Public Tickets
Jonathan Sender
essential gridsClosed
Troubleshooting the Theme
Updated August 17, 2020 at 2:09pm
2
Most recent comment from Alexandre Dubois:Hi Jonathan, We will release a new update very soon with this plugin update. We are working on it.
mc rider
amazon music?Closed
MP3 Audio Player Plugin
Updated August 17, 2020 at 2:08pm
2
Most recent comment from Max:Hi,can you give me a directl link to one of your MP3 track so I can test it into our player?
tony
mobileClosed
Get Started with the Theme
Updated August 17, 2020 at 2:02pm
6
Most recent comment from Alexandre Dubois:You site have to be re organise a bit to fit on a small screen. All sites are done like this.
James Thompson
Push Menu, social iconsClosed
Troubleshooting the Theme
Updated August 14, 2020 at 4:06pm
2
Most recent comment from Alexandre Dubois:Hi there, This issue have appeared since wordpress 5.5, but I new theme update have been released today to fix this.
Jonathan Sender
debug issues.Closed
Troubleshooting the Theme
Updated August 14, 2020 at 3:45pm
2
Most recent comment from Alexandre Dubois:Hello Jonathan, Please disable IRON demo importer. It is only required to import your demo content. Once it is done you dont need it anymore.
Dan Ahrendt
Overriding Classic Menu JSClosed
General Help on the Theme
Updated August 13, 2020 at 9:05pm
5
Most recent comment from Alexandre Dubois:Hello Dan, I understand your point. Seriously we really appreciate to help our customers to push our product to another level, but the thing with customization request is sometime they never end. We ...
Darius Gibson
MP3 Music Player crashing my siteClosed
MP3 Audio Player Plugin
Updated August 13, 2020 at 5:33pm
4
Most recent comment from Alexandre Dubois:Hello Darius, If you want us to investigate this, we need a login credential to the wp-admin and a ftp access.
GertJan van Schuppen
Submenu on top of websiteClosed
General Help on the Theme
Updated August 13, 2020 at 5:14pm
4
Most recent comment from Alexandre Dubois:You can rebuilt the header as you want with elementor Pro.
GertJan van Schuppen
Problem with Elementor Pro posts overviewClosed
Troubleshooting the Theme
Updated August 13, 2020 at 5:10pm
11
Most recent comment from Alexandre Dubois:Ok thanks to have report this. We are working on this. Please dont update wordpress until we release a new version
Jordan
Theme Installation ErrorClosed
Get Started with the Theme
Updated August 13, 2020 at 5:09pm
2
Most recent comment from Alexandre Dubois:Hi there, You problably need to increase the wordpress maximum execution time . Please contact your webhost provider. They will help you to do it
John
Play multiple playlistsClosed
MP3 Audio Player Plugin
Updated August 12, 2020 at 8:28pm
4
Most recent comment from Alexandre Dubois:You right. we will rename the button
Jordan
remove title and featured imageClosed
Podcast Help on the Theme
Updated August 12, 2020 at 5:34pm
2
Most recent comment from Alexandre Dubois:Hello Jordan, Please go to wp-admin>them options>custom css/jsand add this code in the custom css field.page-template-default .wp-featured-image{display: none;}And a hide title option is available in ...
Jeremy
Ep Player Not working when hit playClosed
Troubleshooting the Theme
Updated August 12, 2020 at 4:08pm
5
Most recent comment from Jeremy:Ok, i'll add those and see if it fixes. thanks
Dan Ahrendt
Upgrading Bundled PluginsClosed
General Help on the Theme
Updated August 12, 2020 at 3:16pm
2
Most recent comment from Alexandre Dubois:Hi there, Please read our aticle here: https://sonaar.ticksy.com/article/12393/I think this will answer to your question.
Courtney Carroll
Installing Demos ManuallyClosed
General Help on the Theme
Updated August 11, 2020 at 8:35pm
4
Most recent comment from Alexandre Dubois:Thank you