Public Tickets
Dan
apparent failure in Windows 8, 10, IE 11Closed
MP3 Audio Player Plugin
Updated July 10, 2020 at 2:00pm
4
Most recent comment from Alexandre Dubois:Hi Dan, We dont have any work around. But are you aware IE has less than 2% of the global browser market. And its market part will continue to fall. Sorry if we cant help.
Stefan Szo
LinkedIn icon in Artist social sectionClosed
General Help on the Theme
Updated July 9, 2020 at 1:27pm
2
Most recent comment from Max:Hi,We gonna release an update probably today or monday that will include the linked icon. Stay tuned.
Asis Light
The wavelform image is not always loadingClosed
Troubleshooting the Theme
Updated July 9, 2020 at 12:16am
12
Most recent comment from Max:The error you see is relatively normal.the play function might be interupted by a call to pause. dont worry about this,.
Guy
white spaceClosed
General Help on the Theme
Updated July 8, 2020 at 3:05pm
5
Most recent comment from Guy:Thanks!!
Anna Kendrick
CommentsClosed
MP3 Audio Player Plugin
Updated July 8, 2020 at 2:52pm
4
Most recent comment from Max:On which page you want to add the comment exactly?Could you please provide me access to your wp-admin and I will gladly check the issue you have.
Ikotun Oluwasegun
Can i create beautiful blog section on...Closed
Get Started with the Theme
Updated July 8, 2020 at 2:24pm
2
Most recent comment from Max:Hi,Yes, you can use the very flexible Essential Grid plugin to create any kind of blog grid into your homepage.
Asis Light
MP3 FILES DOWNLOADING INCORRECTLYClosed
Troubleshooting the Theme
Updated July 7, 2020 at 8:52pm
9
Most recent comment from Asis Light:Thank you! This solution works perfectly with $download = ' download'; instead of $download = ' download="' . $track['track_title'] . '"'; !Thank you so ...
Asis Light
"play"/"pause" icon update issueClosed
Troubleshooting the Theme
Updated July 7, 2020 at 2:38pm
8
Most recent comment from Max:Error is generated by a file generated by one of your third party plugin..if you deactivate your cache plugin, it works.
Nicolas Godefroy
ElementorClosed
General Help on the Theme
Updated July 7, 2020 at 1:50pm
6
Most recent comment from Alexandre Dubois:You are welcome
Asis Light
strange shaking\glitchy effect of the waveformClosed
Troubleshooting the Theme
Updated July 6, 2020 at 11:09pm
5
Most recent comment from Asis Light:My native monitor refresh rate is 165Hz, but by default windows sets all monitors to 60Hz. After I changed my monitor's refresh rate to its native 165Hz the blinking stopped. I'm sorry - I ...
Asis Light
PLAYER INVISIBLEClosed
Troubleshooting the Theme
Updated July 6, 2020 at 10:21pm
7
Most recent comment from Asis Light:I have purged my database, removed all old tables, and plugins, and I rebuilt all my permalinks, and now the website is loading on mobile chrome just like on your screenshot! There must have been some ...
Seth Gavriel
Demo Content Fail - Execution IssueClosed
Troubleshooting the Theme
Updated July 6, 2020 at 8:10pm
19
Most recent comment from Max:Hi,Unfortunately, that still does not work. First time I see this. Im a bit curious and dissappointed at the same time about this issue. I have spent at least 1 hour on this and I cant find any wor ...
Adnan
Artist pageClosed
General Help on the Theme
Updated July 6, 2020 at 6:57pm
2
Most recent comment from Max:You can edit the skin of the ess grid you are using. See screenshot: https://d.pr/i/SG8ptTTo learn more about Essential Grid, here's the full documentation: https://www.themepunch.com/essgrid-do ...
Eric Rodriguez
Essential Grid Not Showing UpClosed
Troubleshooting the Theme
Updated July 6, 2020 at 3:37pm
5
Most recent comment from Alexandre Dubois:I have moved it my self the button layer her to the bottom https://d.pr/free/i/UPA5AQ
Asis Light
[REQ] Waveform ChachingClosed
MP3 Audio Player Plugin
Updated July 6, 2020 at 3:05pm
2
Most recent comment from Max:Perhaps this might be done but it will require custom modification and can only be done via server backend as a setup is needed to preload /cache soundwave on sever-side.Unfortunately, its beyond the ...