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Public Tickets

Jesse Darnell Individual Track QuestionClosed MP3 Audio Player Plugin   Updated July 5, 2020 at 6:07pm   2 Most recent comment from Max:Hi,unfortunately, we dont support direct mp3 insertion into our shortcode but its something on our roadmap for 2020 Marti WPML issueClosed MP3 Audio Player Plugin   Updated July 5, 2020 at 3:47am   2 Most recent comment from Marti:OK I fixed the problem:If it can help someone at some point:1. In WPML > Settings > Post Type Translations: Set "Playlists (album)" to Translate.2. Translate all playlists... and fill in every track ... George MenuClosed Troubleshooting the Theme   Updated July 4, 2020 at 5:06pm   3 Most recent comment from George:Hi,Thanks Maxime, I will try contacting my webhoster to se if they can fix the MIME type.  Kate Saba Installation of theme serviceClosed General Help on the Theme   Updated July 4, 2020 at 3:29pm   2 Most recent comment from Max:Hi Kate,we have commmunicated with you on messenger. I will close this ticket to avoid confusion and duplication GUILHEM TARROUX ListesClosed General Help on the Theme   Updated July 3, 2020 at 4:55pm   10 Most recent comment from Max:Malheureusement cela ne fait pas partie de nos services. en gros. Nous sommes basés au Canada donc je ne suis pas familier avec les conditions en europe.plus dinfo ici probablement: https://wpmarmi ... Miro Vaz Essential Grid SkinsClosed General Help on the Theme   Updated July 3, 2020 at 3:58pm   2 Most recent comment from Max:Hi,If you want to use the template library that they have made, yes.Please read below: Plugin updates:Like any premium themes on the market, the premium plugins that come with the theme cannot be auto ... Edward Bolda Adding New StoresClosed MP3 Audio Player Plugin   Updated July 3, 2020 at 3:52pm   2 Most recent comment from Max:Hi,We use a icon font library called FontAwesome (https://fontawesome.com/). I dont think they have an icon for pandora or ihearth radio yet. You can request it here: https://github.com/FortAwesome/ ... Herman I want to sell beats, can i do that with this themeClosed General Help on the Theme   Updated July 3, 2020 at 3:48pm   8 Most recent comment from Max:Hi,Both our theme and plugin are fully compatible with WooCommerce but WooCommerce can be customized in so many ways. Its up to you to set up WooCommerce to match your exact needs. Basically, you ... Jeff demo content not installingClosed Troubleshooting the Theme   Updated July 2, 2020 at 7:01pm   12 Most recent comment from Alexandre Dubois:@Seth I have answer your ticket. Romain Lent à démarrerClosed MP3 Audio Player Plugin   Updated July 2, 2020 at 4:16pm   3 Most recent comment from Romain:Ok merci. Adnan Background ImageClosed General Help on the Theme   Updated July 2, 2020 at 4:06pm   2 Most recent comment from Alexandre Dubois:Hi Adnan, You have to change the background on the first elementor section. Please take a look here https://docs.elementor.com/article/190-change-background-image Regina Walker Critical Error on Apex Video Landing PageClosed Troubleshooting the Theme   Updated July 2, 2020 at 2:09pm   7 Most recent comment from Alexandre Dubois:Hello Regina,unfortunately the login credential doesnt work  Sergey number of tracks displayed by the widgetClosed MP3 Audio Player Plugin   Updated July 1, 2020 at 4:07pm   12 Most recent comment from Sergey:Cool! Thank you very much!!! Jose Diz Mi logo no se muestraClosed Troubleshooting the Theme   Updated July 1, 2020 at 4:03pm   4 Most recent comment from Max:Please check with your hosting provider to force http to redirect to https automatically. GUILHEM TARROUX EventsClosed General Help on the Theme   Updated June 30, 2020 at 3:03pm   2 Most recent comment from Alexandre Dubois:Bonjour Guilhem,Oui il y a une option ici https://d.pr/i/RaTua0