Public Tickets
GertJan van Schuppen
Hamburger (sub)menu not working on mobileClosed
Troubleshooting the Theme
Updated April 17, 2020 at 3:31pm
4
Most recent comment from Alexandre Dubois:You did nothing wrong.We have added a custom JS to fix another issue. Something was wrong in our JS. It is fixed now
Filippo Danesi
Problems loading pagesClosed
Troubleshooting the Theme
Updated April 17, 2020 at 3:11pm
4
Most recent comment from Max:Which page are not loading correctly? please elaborate and send me screenshot so i can reproduce the same issue as you
Daniel
Slider RevolutionClosed
Troubleshooting the Theme
Updated April 17, 2020 at 3:03pm
4
Most recent comment from Max:Here you go.As I said, we dont support this new version of Rev Slider at this time. For bug and assistance, you will need to check directly with Rev Slider.
Reginald Leger
External Link from MixcloudClosed
Podcast Help on the Theme
Updated April 16, 2020 at 6:30pm
10
Most recent comment from Max:you are welcome
Jeff
CSS issue in search widgetClosed
Troubleshooting the Theme
Updated April 16, 2020 at 6:01pm
3
Most recent comment from Jeff:Thank you! That fixed it!
Jaime
Share tracksClosed
MP3 Audio Player Plugin
Updated April 16, 2020 at 2:55pm
2
Most recent comment from Max:Unfortunately, you cant share MP3/music on Facebook from what I know? I never see audio share on IG, FB, YT..you can share only video and photos.
Adnan
Queries on certain featuresClosed
General Help on the Theme
Updated April 16, 2020 at 2:53pm
2
Most recent comment from Max:Hi there,You can use Facebook events on your website / Google Calender with a 3rd party widget. If you want, you can do it but you will not use our own custom event widget for this. Unfortunately, I n ...
laurent
Problem configuring VAT for FranceClosed
Troubleshooting the Theme
Updated April 14, 2020 at 5:53pm
2
Most recent comment from Max:Hi there,Unfortunately, I dont know anything about TVA/VAT with WooCommerce. Perhaps you want to check directly with the WooCommerce team, WooCommerce forums or woocommerce community to help you set V ...
Giorgos Karagiannis
Increase buffering sizeClosed
MP3 Audio Player Plugin
Updated April 14, 2020 at 3:28pm
2
Most recent comment from Max:Unfortunately, that is not possible from the plugin / PHP perspective. Perhaps its possible server-side, but I never done it.
Jonathan Rojas
MenuClosed
General Help on the Theme
Updated April 13, 2020 at 7:14pm
6
Most recent comment from Alexandre Dubois:Hi, If I go to your "about" page the "about" menu item is red. This not what you want?https://d.pr/free/i/KgNje9
Adnan
Mixcloud stream not appearingClosed
General Help on the Theme
Updated April 13, 2020 at 3:59pm
6
Most recent comment from Max:Im not sure if Mixcloud provide a player that is similar to Spotify. You might have to check directly with Mixcloud if they have one
Adnan
Logo visible as a broken image on artist detail pageClosed
General Help on the Theme
Updated April 13, 2020 at 3:12pm
2
Most recent comment from Max:Make sure to upload light/dark version of your logo in wp-admin > theme options > logosand choose the appropriate logo you want to display in your artist page: https://d.pr/i/PLdzQA
David
adjusting excerpt lengthClosed
General Help on the Theme
Updated April 13, 2020 at 2:43pm
4
Most recent comment from Alexandre Dubois:Hi there,I dont understand how you display the classic news template. Have you selected it here https://d.pr/free/i/pfyJ0Z ??
Alex
Contact form not workingClosed
General Help on the Theme
Updated April 12, 2020 at 7:20pm
2
Most recent comment from Max:Hi, Please see tickets here https://sonaar.ticksy.com//ticket/2201448/
julian faith
Safari Player Won't PlayClosed
MP3 Audio Player Plugin
Updated April 12, 2020 at 12:55pm
3
Most recent comment from julian faith:Thanks Maxime, I managed to get it to work that same day and forgot to cancel my ticket.thanks!