Public Tickets
Lizzie
The player (pro) is causing the mobile version of our website to crashClosed
MP3 Audio Player Plugin
Updated March 29, 2020 at 10:35pm
2
Most recent comment from Max:Hi there,Your website is not optimized at all. Your homepage only is 52mb ! this is huge ! it means every one who visit your website on mobile phone on 3G, you take them 52mb of bandwidth usage ! You ...
Anthony Guembes
All Themes, StartingClosed
General Help on the Theme
Updated March 29, 2020 at 9:56pm
2
Most recent comment from Max:Hello Anthony, Please watch the very 2 first video tutorial here https://sonaar.io/video-tutorials Tell me if it works.
Jon Jackson
Essential GridClosed
Troubleshooting the Theme
Updated March 28, 2020 at 9:18pm
3
Most recent comment from Jon Jackson:Hi I figured it out. If I use the Parallax grid I get what I need.Thanks for such a versatile theme!
Nick
Not Able to play podcast mp3 external linkClosed
Podcast Help on the Theme
Updated March 27, 2020 at 7:54pm
2
Most recent comment from Nick:I was told the issue like had been posted in here another place but they didnt post how they found it and turn off but here is where you go if the external mp3 wont work go to: WP-Admin > Theme Optio ...
Seth
Essential Grid YouTube Not Updating Recent VideosClosed
Troubleshooting the Theme
Updated March 27, 2020 at 5:23pm
12
Most recent comment from Max:You need to have an active license to get support. You dont need to redownload and reinstall it...You only need the license key.
Bear
Error Loading DemoClosed
Troubleshooting the Theme
Updated March 27, 2020 at 4:38pm
2
Most recent comment from Max:Hi,Your max execution time limit for your staging server does not seems to be high enough (currently set at 30 seconds). while it takes around 600 seconds to import the theme demo. Please raise this l ...
Chris Wheeler
EventsClosed
General Help on the Theme
Updated March 26, 2020 at 8:22pm
28
Most recent comment from Max:Hello @Sandra,im not sure if your issue is the same than GertJan..could you please elaborate on what you are trying to change exactly. You can provide screenshot if it helps.
JClay
Page BannerClosed
General Help on the Theme
Updated March 26, 2020 at 8:20pm
4
Most recent comment from Max:Perhaps you can check our elementor template addon kit here: https://sonaar.io/templates-for-elementor/
Alessio Nocita
Concert list link malfunctionClosed
Troubleshooting the Theme
Updated March 26, 2020 at 6:18pm
2
Most recent comment from Alessio Nocita:Solved!
Adnan
MixcloudClosed
General Help on the Theme
Updated March 26, 2020 at 2:11pm
4
Most recent comment from Max:Hi,
see screenshot: https://d.pr/i/AdxCEw
Adnan
MixcloudClosed
General Help on the Theme
Updated March 26, 2020 at 2:10pm
2
Most recent comment from Max:Hi,see screenshot: https://d.pr/i/AdxCEw
Adnan
Facebook EventsClosed
General Help on the Theme
Updated March 26, 2020 at 1:57pm
4
Most recent comment from Alexandre Dubois:Hi,No option from pour them to link artist to their google calendar. But here a way to embed them in the artist page. https://support.google.com/calendar/answer/41207?hl=enBe aware I did try it before ...
Adnan
artist pageClosed
General Help on the Theme
Updated March 26, 2020 at 1:52pm
4
Most recent comment from Alexandre Dubois:You are welcome
Kotas
PRESALE QUESTIONClosed
MP3 Audio Player Plugin
Updated March 25, 2020 at 4:59pm
2
Most recent comment from Max:Hi there,Unfortunately, this is not possible im afraid. sorry
Rimbert Lionel
French translationClosed
Get Started with the Theme
Updated March 25, 2020 at 2:05pm
4
Most recent comment from Alexandre Dubois:Bonjour Rimbert, Vous pouvez changer ce texte via Elementor Editor https://d.pr/i/oAzP9a