Public Tickets
John Griffith
woocomerce plugin instalationClosed
General Help on the Theme
Updated March 5, 2020 at 1:41pm
2
Most recent comment from Alexandre Dubois:Hi john,To re-insatll woocommerce, please go to wp-admim>plugins>add newAnd insert "woocommerce" in the "search plugin" field
Freda Xi Lin
Music player won't play Spotify songsClosed
MP3 Audio Player Plugin
Updated March 4, 2020 at 11:12pm
1
Most recent comment from Freda Xi Lin:Hi thereI bought the pro version and the tracks from spotify are not playing on the page. Please help!
RJ
beatstars widgetClosed
Get Started with the Theme
Updated March 4, 2020 at 10:56pm
5
Most recent comment from RJ:Thank you so much for all your help. I have the site up and running and I am thrilled with it. Cheers. Riley
mike tomson
Music widget for promote record label themeClosed
Get Started with the Theme
Updated March 4, 2020 at 2:47pm
2
Most recent comment from Max:No sorry for the confusion, you must have a beatstars accout if you wish to use the Beatstar player widget. Im refering to this very specific one: https://d.pr/i/9bpmy4You can embed any youtube or s ...
Moshe Gersterl
soundbar not displayingClosed
MP3 Audio Player Plugin
Updated March 4, 2020 at 1:36pm
2
Most recent comment from Alexandre Dubois:Hello Moshe, May I have your url and if possible a login credential to the wp-admin.
Daniel Oyston
Theme update issuesClosed
Troubleshooting the Theme
Updated March 4, 2020 at 1:34pm
2
Most recent comment from Alexandre Dubois:Hello, Please go to wp-admin>appearance>install pluginsAnd update "Elementor Sonaar Addon"
Brice
Sonar Mp3 Pro features not workingClosed
MP3 Audio Player Plugin
Updated March 3, 2020 at 6:25pm
8
Most recent comment from Max:try this: http://assets.sonaar.io/extra-templates/elementor-templates-for-mp3-audio-player-pro.zip
Steven Mariani
Animation don't works on Layout Pages: Elementor CanvasClosed
General Help on the Theme
Updated March 3, 2020 at 1:36pm
4
Most recent comment from Alexandre Dubois:Hello Steven, Could you please update Sonaar to 4.15 and than go to wp-admin>appearance>install pluginsAnd here some plugins update will be required. For investigating wel always ask a administrator ...
Nodenot
videos don't play anymore on iosClosed
Troubleshooting the Theme
Updated March 2, 2020 at 5:06pm
2
Most recent comment from Max:Hi,Could you please explain how to reproduce the issue? Does this happens only with our theme or with any themes?
daniel benton-smith
PlaylistClosed
MP3 Audio Player Plugin
Updated February 29, 2020 at 4:46pm
2
Most recent comment from Max:every playlist has its own single playlist page that will show all tracklist. You can check this page by clicking the view button as shown is this screenshot https://d.pr/i/oN3thxhope it helps,
Jack Tingey
Title not working on mp3 playerClosed
MP3 Audio Player Plugin
Updated February 29, 2020 at 4:44pm
2
Most recent comment from Max:HiCould you please provide me access to your wp-admin and I will gladly check the issue you have.
Juan Kurtis
Add On Templates Will Not InstallClosed
General Help on the Theme
Updated February 28, 2020 at 5:56pm
10
Most recent comment from Max:no you dont need to increase it if the issue is resolved
GertJan van Schuppen
Tabs and eventsClosed
General Help on the Theme
Updated February 25, 2020 at 5:39pm
2
Most recent comment from Max:Hi,this is a bit beyond the scope of our support..but you could use elementor templates for this. I did you an example. I have added the event widget in a new template: https://d.pr/i/AqXnAZthen I ha ...
Gábor Juhász
translate the footerClosed
Troubleshooting the Theme
Updated February 24, 2020 at 8:13pm
4
Most recent comment from Alexandre Dubois:Hello, Now you can. I went to wp-admin>languages>setting>Custom post types and TaxonomiesAnd I have check all custom post type.
psyndrome
mp3 player disappears when open a new website linkClosed
MP3 Audio Player Plugin
Updated April 6, 2020 at 10:58pm
5
Most recent comment from Max:Hey guys,Great news. We're working on a freaking cool AJAX plugin that adds seamless navigation across your website, creates smooooth page transition, speeds up your website in the same time and ...