Public Tickets
GertJan van Schuppen
Problem with page 'Edit with elementor'Closed
Troubleshooting the Theme
Updated August 15, 2019 at 7:14am
3
Most recent comment from GertJan van Schuppen:Thanks! It worked!
Erik Desrosiers
Essential Grid not loading properlyClosed
Troubleshooting the Theme
Updated August 14, 2019 at 9:25pm
7
Most recent comment from Alexandre Dubois:Je ne sais pas si Breeze a une option pour le minify JS, Mais si elle en a une, vous pouvez essayer de le desactiver.
David Vega
install - standup filesClosed
Troubleshooting the Theme
Updated August 14, 2019 at 4:42pm
2
Most recent comment from Alexandre Dubois:Hi, Please unzip your file. The theme file is inside the theme folder.theme/sonaar.zip
insidesounds
homepage settingsClosed
Troubleshooting the Theme
Updated August 13, 2019 at 6:28pm
4
Most recent comment from Alexandre Dubois:You are welcome
Erik Desrosiers
Using Elementor for single artist pagesClosed
Troubleshooting the Theme
Updated August 13, 2019 at 3:00pm
3
Most recent comment from Alexandre Dubois:Well done
Sterling Williams
My new client is having issues with reliable audio/sound player playbackClosed
General Help on the Theme
Updated August 13, 2019 at 2:58pm
17
Most recent comment from Alexandre Dubois:Hi,
Maxime is gone for the week. He will read your message next monday.
Donovan Thompson`
Recent purchase and set upClosed
Get Started with the Theme
Updated August 12, 2019 at 8:36pm
2
Most recent comment from Alexandre Dubois:Hi, No worry. You dont have paid for hosting.You can download the Sonaar theme from your Sonaar Account. Login at https://sonaar.io/login then go to My Account > Licenses > View Details and Downloads ...
Dave Johnson
progress bar not working when playing musicClosed
Troubleshooting the Theme
Updated August 12, 2019 at 8:31pm
4
Most recent comment from Alexandre Dubois:You are welcome
Maksim
WoocommerceClosed
Get Started with the Theme
Updated August 12, 2019 at 3:11pm
2
Most recent comment from Alexandre Dubois:Hello Maksim, Yes our player will generate a wave for each tracks. Our player plays mp3 from the playlsit post. So you will probably need to linked your mp3 to the woocommerce product and the sonaar ...
insidesounds
editing main menu appearanceClosed
General Help on the Theme
Updated August 9, 2019 at 8:44pm
7
Most recent comment from Max:The theme options are saved dynamically. Your server does not interpret our dynamic style sheet as a regular stylesheet : https://d.pr/i/vUAniSA work around is to move the dynamic style sheet to Exte ...
Erik Desrosiers
Problem with permalinksClosed
Troubleshooting the Theme
Updated August 9, 2019 at 8:30pm
20
Most recent comment from Max:Also, please try to install Classic Editor plugin. I think this will fix your permalink issue.
Erik Desrosiers
Album covert art disappears + audio player backgroundClosed
Troubleshooting the Theme
Updated August 9, 2019 at 6:19am
4
Most recent comment from Erik Desrosiers:This was resolved by migrating from Dreamhost to Cloudways.
Erik Desrosiers
Website slowClosed
Troubleshooting the Theme
Updated August 9, 2019 at 5:44am
8
Most recent comment from Erik Desrosiers:Cloudways solved my problem. I'll be migrating all my Wordpress websites away from Dreamhost now. Thanks for the great suggestion!
Erik Desrosiers
Essential grid images not loadingClosed
Troubleshooting the Theme
Updated August 9, 2019 at 5:43am
3
Most recent comment from Erik Desrosiers:This was resolved by switching from Dreamhost to Cloudways
Victor Salamanqués
External Audio link ERRORClosed
General Help on the Theme
Updated August 9, 2019 at 4:51am
3
Most recent comment from Victor Salamanqués:It works! Thank you