Public Tickets
Sergio Aquino
Feature image pixelationClosed
Troubleshooting the Theme
Updated January 29, 2020 at 3:04pm
2
Most recent comment from Max:Hi,go to WP-Admin > Theme Options > Post Settings and change the featured image to original. see screenshot: https://d.pr/i/BGgixq
krunk_user
Unable to find my purchased themesClosed
General Help on the Theme
Updated January 29, 2020 at 2:49pm
2
Most recent comment from Max:Hi there,Have you imported a theme demo yet? You can learn more about our theme and watch video tutorials to get started here: https://sonaar.io/video-tutorials/
Joe
MP3 Player does not appear in menuClosed
MP3 Audio Player Plugin
Updated January 29, 2020 at 10:01am
1
Most recent comment from Joe:UPDATE
I just realized that obviously the free AND the pro version need to be installed. Now the menu point appears again. BUT I somehow can't activate the pro version - clicking on "activate y ...
Francisco
dj music sessionsClosed
MP3 Audio Player Plugin
Updated January 28, 2020 at 3:30pm
2
Most recent comment from Max:Hi,in order to generate the Waveform, your website must pre-load your 1 hour track to calculate the soundwave.The plugin is not suitable to be used with very long track. Please limit your track to aro ...
Rohan Gohil
Needing help for what to buyClosed
General Help on the Theme
Updated January 28, 2020 at 3:13pm
2
Most recent comment from Max:Hi,The theme is very flexible and can be used for several types of application.
If you are looking for a particular style, try to visualize all the images of our demo replaced by your own assets. This ...
Robey
Logo to bigClosed
Troubleshooting the Theme
Updated January 27, 2020 at 8:39pm
17
Most recent comment from Robey:I totally oversaw that. Thank you!
Kameliya
Problem with the music banner in the footerClosed
MP3 Audio Player Plugin
Updated January 27, 2020 at 4:33pm
2
Most recent comment from Alexandre Dubois:Bonjour, Puis-je fermer ce ticket puisque je vous ai répondu sur le Live Chat ?
GertJan van Schuppen
Past/Present pages from EventClosed
Troubleshooting the Theme
Updated January 27, 2020 at 3:07pm
2
Most recent comment from Alexandre Dubois:Hi, The event list is coded in the sonaar/items/event.php file. But you cant modify this file in a child-theme, and if you do some customizations in the theme folder, you will lost them with the nex ...
José Pedro Ferreira
Cannot edit an event with ElementorClosed
Troubleshooting the Theme
Updated January 27, 2020 at 2:17pm
11
Most recent comment from Alexandre Dubois:Good news
GertJan van Schuppen
Edit event template (single event)Closed
Troubleshooting the Theme
Updated January 24, 2020 at 10:48am
4
Most recent comment from GertJan van Schuppen:child-themes.. never heard of it.. but followed your link and I am using it as we speak :)thanks for the help!
Corrado Cocco
TecnicaClosed
Troubleshooting the Theme
Updated January 22, 2020 at 3:19pm
2
Most recent comment from Max:Make sure to clear your browser cache.If it does not work, please send me screenshot of where you change the background exactly and provide me access to your wp-admin and I will gladly check the issue ...
Eric Little
after update code is showing on front end of websiteClosed
Troubleshooting the Theme
Updated January 21, 2020 at 10:03pm
3
Most recent comment from Eric Little:I updated and activated updated all plugins and it fixed it! Thanks!
Ahtasham
Player sign doesn't updateClosed
MP3 Audio Player Plugin
Updated January 21, 2020 at 7:55pm
12
Most recent comment from Max:Hi,ok we have fixed it directly on your website.
Jason Binkley
Podcrafter theme demo content error during installClosed
Troubleshooting the Theme
Updated January 20, 2020 at 10:33pm
8
Most recent comment from Max:Awesome Jason ! You've nailed it.If you have questions, let me know
Jonathan
Adjusting Mobile Shop page columnsClosed
General Help on the Theme
Updated January 20, 2020 at 5:07pm
4
Most recent comment from Max:You are welcome