Public Tickets
Miguel H
Main Background issueClosed
Troubleshooting the Theme
Updated February 3, 2020 at 4:27pm
4
Most recent comment from Max:Hi,I can see your background image here: https://d.pr/i/CMasSBhave you fixed it? Perhaps make sure to clear your browser cache?If it does not work for you, please provide me access to your wp-admin ...
Bill Steffey
Past EventsClosed
General Help on the Theme
Updated February 3, 2020 at 4:04pm
2
Most recent comment from Alexandre Dubois:You have to use two event elements. One display upcomming eventsAnd another to display past eventshttps://d.pr/free/i/BhovNe
EMMANUEL GONZALEZ RIVERA
importing demosClosed
General Help on the Theme
Updated February 1, 2020 at 8:13pm
2
Most recent comment from Max:Hi,unfortunately, its not possible very easily. you will have to create a new wordpress install, import the theme demo then export/import the page you want.Also, you can check our elementor template k ...
Jason Flores
Event being moved to "Past Events" on the day of the event. "Closed
Troubleshooting the Theme
Updated January 31, 2020 at 5:43pm
4
Most recent comment from Max:Hi,make sure that your server's time zone are set correctly. https://d.pr/i/6usRY8
Volker
Streamking pre-sales questionClosed
Get Started with the Theme
Updated January 30, 2020 at 9:50pm
4
Most recent comment from Max:Yes, its fully working
Janne Oravisto
Text brightness on event pageClosed
General Help on the Theme
Updated January 30, 2020 at 8:59pm
7
Most recent comment from Janne Oravisto:Thank you so much.br, Janne
Joe
Activation of the pro versionClosed
MP3 Audio Player Plugin
Updated January 29, 2020 at 10:25pm
5
Most recent comment from Joe:Hi Maxime - it was my firefox "anti java script plugin" that hided the content of the page to enter the license code. But the plugin somehow didn't show that there was a blocked script... Anyway ...
Sergio Aquino
Feature image pixelationClosed
Troubleshooting the Theme
Updated January 29, 2020 at 3:04pm
2
Most recent comment from Max:Hi,go to WP-Admin > Theme Options > Post Settings and change the featured image to original. see screenshot: https://d.pr/i/BGgixq
krunk_user
Unable to find my purchased themesClosed
General Help on the Theme
Updated January 29, 2020 at 2:49pm
2
Most recent comment from Max:Hi there,Have you imported a theme demo yet? You can learn more about our theme and watch video tutorials to get started here: https://sonaar.io/video-tutorials/
Joe
MP3 Player does not appear in menuClosed
MP3 Audio Player Plugin
Updated January 29, 2020 at 10:01am
1
Most recent comment from Joe:UPDATE
I just realized that obviously the free AND the pro version need to be installed. Now the menu point appears again. BUT I somehow can't activate the pro version - clicking on "activate y ...
Francisco
dj music sessionsClosed
MP3 Audio Player Plugin
Updated January 28, 2020 at 3:30pm
2
Most recent comment from Max:Hi,in order to generate the Waveform, your website must pre-load your 1 hour track to calculate the soundwave.The plugin is not suitable to be used with very long track. Please limit your track to aro ...
Rohan Gohil
Needing help for what to buyClosed
General Help on the Theme
Updated January 28, 2020 at 3:13pm
2
Most recent comment from Max:Hi,The theme is very flexible and can be used for several types of application.
If you are looking for a particular style, try to visualize all the images of our demo replaced by your own assets. This ...
Robey
Logo to bigClosed
Troubleshooting the Theme
Updated January 27, 2020 at 8:39pm
17
Most recent comment from Robey:I totally oversaw that. Thank you!
Kameliya
Problem with the music banner in the footerClosed
MP3 Audio Player Plugin
Updated January 27, 2020 at 4:33pm
2
Most recent comment from Alexandre Dubois:Bonjour, Puis-je fermer ce ticket puisque je vous ai répondu sur le Live Chat ?
GertJan van Schuppen
Past/Present pages from EventClosed
Troubleshooting the Theme
Updated January 27, 2020 at 3:07pm
2
Most recent comment from Alexandre Dubois:Hi, The event list is coded in the sonaar/items/event.php file. But you cant modify this file in a child-theme, and if you do some customizations in the theme folder, you will lost them with the nex ...