Public Tickets
Noah Lifschey
Specific instructions on how to edit/use all of the different grids for widgets.Closed
General Help on the Theme
Updated February 11, 2020 at 5:54pm
4
Most recent comment from Max:excellent
Jean
Home PageClosed
General Help on the Theme
Updated February 11, 2020 at 3:52pm
6
Most recent comment from Max:Hi,From what I see in your screenshot, you are using the page banner for your heading. In the page banner, there is no animation except a parallax effect.When you mean entrance animations, im not sur ...
psyndrome
Double footer in Elementor backendClosed
Troubleshooting the Theme
Updated February 11, 2020 at 1:52pm
2
Most recent comment from psyndrome:Fixed. Was an cache issue.
James Shannon
Importing FeedClosed
Podcast Help on the Theme
Updated February 10, 2020 at 11:40pm
5
Most recent comment from James Shannon:Thank you! I will contact Buzzsprout. I appreciate the quick response.
Noah Lifschey
Need step-by-step instructions for Dummies on how to use Elementor.Closed
Get Started with the Theme
Updated February 10, 2020 at 8:37pm
2
Most recent comment from Max:Hi,there is a lot of very good video on Elementor on YouTube.Also, Elementor has its own YouTube Channel. you can check it here: https://www.youtube.com/channel/UCt9kG_EDX8zwGSC1-ycJJVAYou can also ...
Driss
Can't import RSS feedClosed
Podcast Help on the Theme
Updated February 8, 2020 at 11:18am
1
Most recent comment from Driss:Hello,I have trouble import my RSS feed http://feeds.soundcloud.com/users/soundcloud:users:716601955/sounds.rssError occurred importing the feed: WP HTTP Error: cURL error 28: Operation timed out afte ...
Driss
Can't download the packageClosed
Get Started with the Theme
Updated February 8, 2020 at 11:05am
2
Most recent comment from Driss:It is fixed.
Tom Watson
Possible caching issue and strange-ness around continuous music player and cacheClosed
Troubleshooting the Theme
Updated February 6, 2020 at 11:30pm
14
Most recent comment from Max:Excellent. you should be fine now
John
MP3 Music Player Plugin included in annual Sub?Closed
MP3 Audio Player Plugin
Updated February 5, 2020 at 4:41pm
2
Most recent comment from Max:Hi there,Im confused by what you are refering to by "Annual Sub?"The MP3 Player plugin is built-in into any of our wordpress themes. So if you intend to use one of our theme, you will get the mp3 play ...
Shannon Plaquet
Cannot find activation areaClosed
Get Started with the Theme
Updated February 5, 2020 at 4:38pm
7
Most recent comment from Max:Im closing this ticket since we had a discussion on messenger about this. it will avoid duplication and confusion
Makebeh Philip
Unable to complete woocommerce paymentsClosed
Troubleshooting the Theme
Updated February 5, 2020 at 2:09pm
1
Most recent comment from Makebeh Philip:I am unable to complete woocommerce payments. It throws and error which comes from the theme. When I activate another theme, the payments are successful
Maud
Some podcast page settingsClosed
General Help on the Theme
Updated February 4, 2020 at 8:31pm
7
Most recent comment from Alexandre Dubois:Hello Maud, We have moved the Podcast pagination option to wp-admin>theme options>podcast.https://d.pr/free/i/8mEskW. Sorry about the confusion.
Raf Cardenas
layout and Colors wrongClosed
Troubleshooting the Theme
Updated February 4, 2020 at 8:14pm
4
Most recent comment from Alexandre Dubois:You are welcome
Secchiaroli
dysfunctioning background color optionClosed
General Help on the Theme
Updated February 4, 2020 at 3:42pm
2
Most recent comment from Alexandre Dubois:Hi Secchiaroli,Please be sure to clear the browser cache.Please try to disable the option "Move Dynamic/Custom CSS Into External Stylesheet?" (wp-admin>theme options>general setting)If the issue persi ...
Soni
Using Elements instead of WP BakeryClosed
General Help on the Theme
Updated February 3, 2020 at 11:26pm
11
Most recent comment from Soni:Hi Maxine, Thank you for the quote. Allow me to consider and will revert of this service is required.Kind regardsSoni