Public Tickets
John
MP3 Music Player Plugin included in annual Sub?Closed
MP3 Audio Player Plugin
Updated February 5, 2020 at 4:41pm
2
Most recent comment from Max:Hi there,Im confused by what you are refering to by "Annual Sub?"The MP3 Player plugin is built-in into any of our wordpress themes. So if you intend to use one of our theme, you will get the mp3 play ...
Shannon Plaquet
Cannot find activation areaClosed
Get Started with the Theme
Updated February 5, 2020 at 4:38pm
7
Most recent comment from Max:Im closing this ticket since we had a discussion on messenger about this. it will avoid duplication and confusion
Makebeh Philip
Unable to complete woocommerce paymentsClosed
Troubleshooting the Theme
Updated February 5, 2020 at 2:09pm
1
Most recent comment from Makebeh Philip:I am unable to complete woocommerce payments. It throws and error which comes from the theme. When I activate another theme, the payments are successful
Maud
Some podcast page settingsClosed
General Help on the Theme
Updated February 4, 2020 at 8:31pm
7
Most recent comment from Alexandre Dubois:Hello Maud, We have moved the Podcast pagination option to wp-admin>theme options>podcast.https://d.pr/free/i/8mEskW. Sorry about the confusion.
Raf Cardenas
layout and Colors wrongClosed
Troubleshooting the Theme
Updated February 4, 2020 at 8:14pm
4
Most recent comment from Alexandre Dubois:You are welcome
Secchiaroli
dysfunctioning background color optionClosed
General Help on the Theme
Updated February 4, 2020 at 3:42pm
2
Most recent comment from Alexandre Dubois:Hi Secchiaroli,Please be sure to clear the browser cache.Please try to disable the option "Move Dynamic/Custom CSS Into External Stylesheet?" (wp-admin>theme options>general setting)If the issue persi ...
Soni
Using Elements instead of WP BakeryClosed
General Help on the Theme
Updated February 3, 2020 at 11:26pm
11
Most recent comment from Soni:Hi Maxine, Thank you for the quote. Allow me to consider and will revert of this service is required.Kind regardsSoni
Deirdre B
The Music PlayerClosed
General Help on the Theme
Updated February 3, 2020 at 4:37pm
3
Most recent comment from Max:Hi,the only player with waveform we have is the podcast player widget that will show a real-time waveform but will hide if the music stops because it animates with the audio playing.
Miguel H
Main Background issueClosed
Troubleshooting the Theme
Updated February 3, 2020 at 4:27pm
4
Most recent comment from Max:Hi,I can see your background image here: https://d.pr/i/CMasSBhave you fixed it? Perhaps make sure to clear your browser cache?If it does not work for you, please provide me access to your wp-admin ...
Bill Steffey
Past EventsClosed
General Help on the Theme
Updated February 3, 2020 at 4:04pm
2
Most recent comment from Alexandre Dubois:You have to use two event elements. One display upcomming eventsAnd another to display past eventshttps://d.pr/free/i/BhovNe
EMMANUEL GONZALEZ RIVERA
importing demosClosed
General Help on the Theme
Updated February 1, 2020 at 8:13pm
2
Most recent comment from Max:Hi,unfortunately, its not possible very easily. you will have to create a new wordpress install, import the theme demo then export/import the page you want.Also, you can check our elementor template k ...
Jason Flores
Event being moved to "Past Events" on the day of the event. "Closed
Troubleshooting the Theme
Updated January 31, 2020 at 5:43pm
4
Most recent comment from Max:Hi,make sure that your server's time zone are set correctly. https://d.pr/i/6usRY8
Volker
Streamking pre-sales questionClosed
Get Started with the Theme
Updated January 30, 2020 at 9:50pm
4
Most recent comment from Max:Yes, its fully working
Janne Oravisto
Text brightness on event pageClosed
General Help on the Theme
Updated January 30, 2020 at 8:59pm
7
Most recent comment from Janne Oravisto:Thank you so much.br, Janne
Joe
Activation of the pro versionClosed
MP3 Audio Player Plugin
Updated January 29, 2020 at 10:25pm
5
Most recent comment from Joe:Hi Maxime - it was my firefox "anti java script plugin" that hided the content of the page to enter the license code. But the plugin somehow didn't show that there was a blocked script... Anyway ...