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Public Tickets

Jean Home PageClosed General Help on the Theme   Updated February 11, 2020 at 3:52pm   6 Most recent comment from Max:Hi,From what I see in your screenshot, you are using the page banner for your heading. In the page banner, there is no animation except a parallax effect.When you mean entrance animations, im not sur ... psyndrome Double footer in Elementor backendClosed Troubleshooting the Theme   Updated February 11, 2020 at 1:52pm   2 Most recent comment from psyndrome:Fixed. Was an cache issue. James Shannon Importing FeedClosed Podcast Help on the Theme   Updated February 10, 2020 at 11:40pm   5 Most recent comment from James Shannon:Thank you! I will contact Buzzsprout. I appreciate the quick response.  Noah Lifschey Need step-by-step instructions for Dummies on how to use Elementor.Closed Get Started with the Theme   Updated February 10, 2020 at 8:37pm   2 Most recent comment from Max:Hi,there is a lot of very good video on Elementor on YouTube.Also, Elementor has its own YouTube Channel. you can check it here: https://www.youtube.com/channel/UCt9kG_EDX8zwGSC1-ycJJVAYou can also ... Driss Can't import RSS feedClosed Podcast Help on the Theme   Updated February 8, 2020 at 11:18am   1 Most recent comment from Driss:Hello,I have trouble import my RSS feed http://feeds.soundcloud.com/users/soundcloud:users:716601955/sounds.rssError occurred importing the feed: WP HTTP Error: cURL error 28: Operation timed out afte ... Driss Can't download the packageClosed Get Started with the Theme   Updated February 8, 2020 at 11:05am   2 Most recent comment from Driss:It is fixed. Tom Watson Possible caching issue and strange-ness around continuous music player and cacheClosed Troubleshooting the Theme   Updated February 6, 2020 at 11:30pm   14 Most recent comment from Max:Excellent. you should be fine now John MP3 Music Player Plugin included in annual Sub?Closed MP3 Audio Player Plugin   Updated February 5, 2020 at 4:41pm   2 Most recent comment from Max:Hi there,Im confused by what you are refering to by "Annual Sub?"The MP3 Player plugin is built-in into any of our wordpress themes. So if you intend to use one of our theme, you will get the mp3 play ... Shannon Plaquet Cannot find activation areaClosed Get Started with the Theme   Updated February 5, 2020 at 4:38pm   7 Most recent comment from Max:Im closing this ticket since we had a discussion on messenger about this. it will avoid duplication and confusion Makebeh Philip Unable to complete woocommerce paymentsClosed Troubleshooting the Theme   Updated February 5, 2020 at 2:09pm   1 Most recent comment from Makebeh Philip:I am unable to complete woocommerce payments. It throws and error which comes from the theme. When I activate another theme, the payments are successful Maud Some podcast page settingsClosed General Help on the Theme   Updated February 4, 2020 at 8:31pm   7 Most recent comment from Alexandre Dubois:Hello Maud, We have moved the Podcast pagination option to wp-admin>theme options>podcast.https://d.pr/free/i/8mEskW. Sorry about the confusion. Raf Cardenas layout and Colors wrongClosed Troubleshooting the Theme   Updated February 4, 2020 at 8:14pm   4 Most recent comment from Alexandre Dubois:You are welcome Secchiaroli dysfunctioning background color optionClosed General Help on the Theme   Updated February 4, 2020 at 3:42pm   2 Most recent comment from Alexandre Dubois:Hi Secchiaroli,Please be sure to clear the browser cache.Please try to disable the option "Move Dynamic/Custom CSS Into External Stylesheet?" (wp-admin>theme options>general setting)If the issue persi ... Soni Using Elements instead of WP BakeryClosed General Help on the Theme   Updated February 3, 2020 at 11:26pm   11 Most recent comment from Soni:Hi Maxine, Thank you for the quote. Allow me to consider and will revert of this service is required.Kind regardsSoni Deirdre B The Music PlayerClosed General Help on the Theme   Updated February 3, 2020 at 4:37pm   3 Most recent comment from Max:Hi,the only player with waveform we have is the podcast player widget that will show a real-time waveform but will hide if the music stops because it animates with the audio playing.