Public Tickets
Tyrone
MP3 Player not playing songClosed
MP3 Audio Player Plugin
Updated January 15, 2020 at 4:55pm
27
Most recent comment from Tyrone:Hi, Just so you know, I changed the folder (after) the error happened, in order to get into the website. FYI ;)Thanks for getting it all working. Your the best.
tims
Theme menu and audio player not showing properlyClosed
Troubleshooting the Theme
Updated January 14, 2020 at 4:32pm
7
Most recent comment from tims:I have checked it out on my studio pc and it displays properly. thank you
joe
standalone playerClosed
MP3 Audio Player Plugin
Updated January 14, 2020 at 2:43pm
2
Most recent comment from Max:No its not possible.
joe
stripe conflict formatting cssClosed
Troubleshooting the Theme
Updated January 14, 2020 at 2:43pm
8
Most recent comment from Max:ok
joe
woocommerce cart iconClosed
General Help on the Theme
Updated January 14, 2020 at 2:42pm
4
Most recent comment from Max:Ok, have you tried what i've said in the previous ticket? See screenshot as an example of what it does: https://d.pr/i/CBZtYMYou can see it live here: https://demo.sonaar.io/downbeat-elementor/ ...
Mel
Strange checkbox in designClosed
General Help on the Theme
Updated January 13, 2020 at 10:04pm
3
Most recent comment from Mel:Hey Maxime,You were completely right. I used Safari to log in and was able to see a missing image and section. After deleting both everything looks great.Thanks for the context, as that way I can trou ...
Raf Cardenas
License key field emptyClosed
Troubleshooting the Theme
Updated January 13, 2020 at 8:08pm
3
Most recent comment from Raf Cardenas:All set, thanks.
Brian Davies
Lag on song startupClosed
MP3 Audio Player Plugin
Updated January 13, 2020 at 6:02pm
2
Most recent comment from Max:Hi,I cant seem to reproduce your issue. See video recording : https://d.pr/v/YYdy1s
Justin Pogue
Changing the background color of the sticky playerClosed
MP3 Audio Player Plugin
Updated January 13, 2020 at 5:31pm
2
Most recent comment from Max:Hi,to change the background color of the sticky player with our plugin, go to wp-admin > MP3 Player > Settings and change the color there. see screenshot: https://d.pr/i/90l5cE
MAURICIO
Disable Menu and/or SubmenuClosed
General Help on the Theme
Updated January 12, 2020 at 3:35pm
3
Most recent comment from MAURICIO:I've been playing around with the manu and I got what you meant. Now I feel confident to move, delete create etc. Thanks
Sarah Karlson
Apex Single Album - Side Cover pageClosed
General Help on the Theme
Updated January 10, 2020 at 10:04pm
2
Most recent comment from Max:Hi,If you want to change the background color for that particular page, you can edit your page (with WordPress, not Elementor), and enter the hexadecimal color in the background color. see screenshot ...
GertJan van Schuppen
Can I change this templates?Closed
Troubleshooting the Theme
Updated January 10, 2020 at 4:12pm
3
Most recent comment from GertJan van Schuppen:Thanks!
GertJan van Schuppen
Too much white space on mobileClosed
Troubleshooting the Theme
Updated January 9, 2020 at 6:34pm
2
Most recent comment from Max:Hi,you can adjust everything with custom CSS. Unfortunately, coding / offering custom CSS and website personalisation is beyond the scope of our free support. However, we do offer now a service to hel ...
GertJan van Schuppen
Problem with (re)naming URLClosed
Troubleshooting the Theme
Updated January 9, 2020 at 4:18pm
3
Most recent comment from GertJan van Schuppen:Hi!Yes I found it a little before your reply!Thanks.GertJan
Edwin
Linking a image to a certain songClosed
MP3 Audio Player Plugin
Updated January 8, 2020 at 3:23pm
8
Most recent comment from Max:Alright,ok try this:javascript:jQuery('[data-albums="1218"]').find('li:nth-child(2) .audio-track').trigger( "click" );replace data-albums id number by your album id and nth-child(2 ...