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Public Tickets

Reginald Leger PHP.zipClosed Troubleshooting the Theme   Updated July 6, 2019 at 4:41pm   2 Most recent comment from Max:Please contact your webhosting so they can install the PHP Zip module, or follow this youtube video instruction https://www.youtube.com/watch?v=WfgyusFEQp4 Seth website editsClosed Troubleshooting the Theme   Updated July 4, 2019 at 11:39pm   5 Most recent comment from Seth :Thanks finally got it working! Michael Wildman EventsClosed General Help on the Theme   Updated July 4, 2019 at 2:49pm   8 Most recent comment from Max:Hi,Ok after investigating, the issue is not really only affecting the event custom post page. It affects all your text editor anywhere in your website. (such as the blog post or standard page post)I ... Tom Watson Mailchimp API entered but not recieving subscriptionsClosed Troubleshooting the Theme   Updated July 3, 2019 at 12:59pm   5 Most recent comment from Max:Hello Tom,thanks for your input. Yes, this still in our roadmap but we have not prioritized it yet. You can see the changelog and history of what we have worked on here: http://demo.sonaar.io/wp-con ... johan News SectionClosed General Help on the Theme   Updated July 2, 2019 at 2:35pm   3 Most recent comment from Max:Hi,When i go to your website, I cant locate the module you are trying to align. here is what I see:https://d.pr/i/L6Rrhh Osu Mp3 player eventsClosed General Help on the Theme   Updated June 30, 2019 at 4:34pm   8 Most recent comment from Max:We dont have extensive documentation on the player beside how to install it. Jon Sender essential gridClosed Troubleshooting the Theme   Updated June 29, 2019 at 1:35pm   2 Most recent comment from Alexandre Dubois:Hi Jon,Can you provide a login credential or at least tell me which sonaar theme are you using.  Mike Brown tech supportClosed Troubleshooting the Theme   Updated June 28, 2019 at 3:12pm   2 Most recent comment from Alexandre Dubois:You have to Edit each WPBakery Page Builder rowhttps://d.pr/free/i/EXqaBX edward want to open image on click not playClosed Troubleshooting the Theme   Updated June 27, 2019 at 3:50pm   2 Most recent comment from Alexandre Dubois:Please add this custom JS code:$('.album-art img').click(function(){return false;});You can add it to wp-admin>theme options>custom css/js Mat Murray Audio player timer resets every hourClosed Troubleshooting the Theme   Updated June 27, 2019 at 3:31pm   2 Most recent comment from Alexandre Dubois:Hi Mat,We will fix this soon as possible Mat Murray Main navigation menu taking 60s to displayClosed Troubleshooting the Theme   Updated June 27, 2019 at 3:28pm   4 Most recent comment from Alexandre Dubois:You are welcome introvartsounds Woocommerce Product Audio Player On CoverClosed General Help on the Theme   Updated June 27, 2019 at 3:27pm   4 Most recent comment from Alexandre Dubois:Sorry.Essential Grid is a powerful tool. Maybe we can do what you some way, but this is beyond my knowledge.  Edward Moreta Money backClosed General Help on the Theme   Updated June 27, 2019 at 3:19pm   6 Most recent comment from Alexandre Dubois:No worries. We understand.You have been refund. antrophe the menuClosed General Help on the Theme   Updated June 26, 2019 at 7:57pm   2 Most recent comment from Alexandre Dubois:Hi,You have to go to wp-admin>theme options>menu optionsAnd set the location to fixedhttps://d.pr/free/i/s6Nn1d kyohei demo import doesn't show upClosed Troubleshooting the Theme   Updated June 26, 2019 at 7:18pm   6 Most recent comment from Alexandre Dubois:I removed and re-install the iron-demo-importer plugin. Moonlight is now imported