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Public Tickets

Marlon How to work with SpotifyClosed General Help on the Theme   Updated December 21, 2019 at 1:23pm   7 Most recent comment from Marlon:Super!! Thanks for the support : ) Eeva Määttänen Unable upload the mp3pro plugin automatically, though there are newer versionClosed MP3 Audio Player Plugin   Updated December 20, 2019 at 4:49pm   2 Most recent comment from Max:Hi,Please try this one attached.We have fixed the automatic updater in that version. Mike Rowley Menu FontsClosed Troubleshooting the Theme   Updated December 20, 2019 at 4:45pm   5 Most recent comment from Max:Umm, make sure to clear your browser cache and maybe your website cache or your CDN's cacheĀ if you have any. as I tested with 2 computer here and it works fine. daniel benton-smith Plugin UpdateClosed MP3 Audio Player Plugin   Updated December 19, 2019 at 8:49pm   4 Most recent comment from Max:you're welcome John After recent update all template formatting, CSS and top NAV are GONE.Closed Troubleshooting the Theme   Updated December 18, 2019 at 7:18pm   2 Most recent comment from Max:Hi,Probably just a cache issue. Go to wp-admin > theme options general setting and disable the option : "Move Dynamic Style to External Stylesheet" then save.You can re enable the option after you sav ... daniel benton-smith Player buttonClosed MP3 Audio Player Plugin   Updated December 17, 2019 at 8:37pm   5 Most recent comment from daniel benton-smith:ok I think ive sorted this now. I was using this code inside of custom fields and post excerpt and for some reason it did not like it.When I use the code inside of the content block it seems to work f ... introvartsounds ErrorClosed Troubleshooting the Theme   Updated December 17, 2019 at 5:48pm   2 Most recent comment from Max:Please check with your hosting provider. Perhaps your server miss memory or time outĀ  Karina Small installationClosed Get Started with the Theme   Updated December 16, 2019 at 9:16pm   3 Most recent comment from Karina Small:My bad. That worked. Thanks. :- Ed Barker Turning the player offClosed Podcast Help on the Theme   Updated December 16, 2019 at 9:00pm   2 Most recent comment from Max:Hi,if you dont want to use the player, remove the audio url from each of your episode, or your standard blog post Gilles Petrus Music player ultimate styleClosed Troubleshooting the Theme   Updated December 16, 2019 at 8:01pm   3 Most recent comment from Gilles Petrus:Hi,I'm sorry i'ts a mistake from me.You can close this ticketBest regards James Cannot update theme - update package unavailable errorClosed Troubleshooting the Theme   Updated December 14, 2019 at 10:40pm   2 Most recent comment from Max:Hi,Could you please provide me access to your wp-admin and I will gladly check the issue you have. introvartsounds Mobile Responsive Music PlayerClosed General Help on the Theme   Updated December 13, 2019 at 4:19pm   4 Most recent comment from Max:Alright! thanks for your input dan Mp3 player and slider revClosed MP3 Audio Player Plugin   Updated December 12, 2019 at 9:40pm   2 Most recent comment from Max:Hi there,While its possible to use a slider to show the albums and make the user click to be redirected in the corresponding single album page, it's not possible to fire the player straight off r ... Johnny Gruter Blurry woocommerce images because of the teamClosed General Help on the Theme   Updated December 12, 2019 at 3:15pm   7 Most recent comment from Johnny Gruter:nevermind i found the issue!Thanks for the help! jim customizing templateClosed Get Started with the Theme   Updated December 12, 2019 at 2:59pm   2 Most recent comment from Max:Hi,1. to edit your footer and its social media (https://d.pr/i/2koc8l), go to wp-admin > footer and edit with Elementor the footer.2. To add values to event infos, simply go to wp-admin > Events and e ...