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Public Tickets

Bas Schilperoord License keeps expiring despite having the latest version of the pluginClosed Troubleshooting the Theme   Updated June 22, 2023 at 8:11pm   8 Most recent comment from Bas Schilperoord:Hi Max, I might rebuild the site if necesssary, hopefully it was a domain issue indeed. I also wondered about the same. We'll see! Still thanks for your help. It is really a weird issue I also ca ... Monique Download TrackingClosed MP3 Audio Player Plugin   Updated June 22, 2023 at 1:39pm   4 Most recent comment from Max:Hi,We cannot pass personally identifiable info on Google Analytics. For this, you will need to develop a custom script. You need to be cautious because of privacy regulations like GDPR, CCPA, etc. Pa ... Mekacher MP3 Player IssueClosed MP3 Audio Player Plugin   Updated June 22, 2023 at 1:25pm   6 Most recent comment from Max:Hi,Which particular settings are you looking for ? The player can be customized in many ways. you can experiment with the settings to find the best fit for you. In addition, we do have an addon to im ... Steven change position of sticky playerClosed MP3 Audio Player Plugin   Updated June 21, 2023 at 4:11pm   2 Most recent comment from Max:Hi,the bottom sticky player is not designed to be used with another sticky fixed element (such as your menu), at the bottom. To personalize the sticky to suits your need, you will need to do custom CS ... Gil Linton Setting the site Identity Logo in Soundman ThemeClosed Troubleshooting the Theme   Updated June 19, 2023 at 1:44pm   5 Most recent comment from Gil Linton:Lessons learned. Many thanks for your help.Gil Warren PlayerClosed MP3 Audio Player Plugin   Updated June 17, 2023 at 3:03pm   2 Most recent comment from Max:It looks like a JavaScript conflict with another of your plugins Could you try something for me? Please deactivate all your plugins except our plugins then see if the issue persists. If not, please re ... Andrew Martinez Player doesnt playClosed MP3 Audio Player Plugin   Updated June 17, 2023 at 3:02pm   2 Most recent comment from Max:Hi,I can't seem to be able to reproduce on my computer. Could you please elaborate on the steps to reproduce the issue on my end and I will check this for you.Perhaps try to clear your browser ... John Johnson No Demo ContentClosed Get Started with the Theme   Updated June 16, 2023 at 11:49pm   8 Most recent comment from Max:You are welcome  Sam CTA Button Not Showing Up with Shortcode PlayerClosed MP3 Audio Player Plugin   Updated June 16, 2023 at 4:20pm   9 Most recent comment from Sam:Great, thanks for working that out. Claus-Dieter Jassharan Chapters and TimestampClosed MP3 Audio Player Plugin   Updated June 16, 2023 at 2:15pm   2 Most recent comment from Max:See documentation here https://sonaar.io/docs/add-audio-player-with-shortcode/#h-chapters-textual-play-shortcode mike progress bar not showing on widgetClosed MP3 Audio Player Plugin   Updated June 16, 2023 at 2:26am   3 Most recent comment from mike:You're right. I delted my "album" CPT and created a new CPT for my albums called "music-album"That seem to do the trick.thanks for your help! mike Essential Grid - Podcast showsClosed General Help on the Theme   Updated June 16, 2023 at 2:17am   3 Most recent comment from mike:Ok. I'll give that a shot.Thanks! Senti-Ente log error, installind theme demoClosed Troubleshooting the Theme   Updated June 15, 2023 at 3:41pm   7 Most recent comment from Senti-Ente:I have found the answer, it was on elementor, responsive, hide on desktop Billy Roberson Optional TagsClosed MP3 Audio Player Plugin   Updated June 14, 2023 at 2:40pm   16 Most recent comment from Billy Roberson:Excellent—thank you Max!  I will try adding the BPM field later today. BTW, I was able to start adding tags as well…working great now.  Will also try to manually delete those orphan songs as we ... Constant Problem with my websiteClosed Get Started with the Theme   Updated June 13, 2023 at 3:15pm   2 Most recent comment from Max:Hi,We are only the theme developer, we don't host anything on our side.I recommend you contact OVH for hosting support.