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Public Tickets

William Short code API down?Closed MP3 Audio Player Plugin   Updated May 17, 2023 at 1:36pm   2 Most recent comment from Max:Hi,This is a duplicated ticket of https://sonaar.ticksy.com/ticket/3371980I will close this ticket to prevent confusion and duplication. GertJan van Schuppen Arrow at the bottom of page back to the topClosed General Help on the Theme   Updated May 17, 2023 at 12:19pm   2 Most recent comment from Max:No  Josh Sticky PlayerClosed MP3 Audio Player Plugin   Updated May 17, 2023 at 4:03am   2 Most recent comment from Max:Hi, You need to turn off continuous audio player in wp-admin > mp3 player > settings > sticky player  Ariful ADD ITEM Target Player IDClosed MP3 Audio Player Plugin   Updated May 16, 2023 at 9:28pm   2 Most recent comment from Alexandre Dubois:Hi, Through the elementor editor. Select the mp3 player. Click on the advanced tag.And set an ID hereWhy adding an ID? This is really not required. If you are asking why, it is probably because you d ... Mat Murray Icons not loading on front-endClosed Troubleshooting the Theme   Updated May 16, 2023 at 3:03pm   4 Most recent comment from Max:You are welcome Julian Visual buffering indicator when track loadingClosed MP3 Audio Player Plugin   Updated May 15, 2023 at 4:56pm   7 Most recent comment from Julian:The time of the delay fluctuates and sometimes is substantially longer. But it will presumably be affected by the user's connection speed. Thanks for adding it as a feature request.  Samuel essien deleting plug in TOTALLYClosed General Help on the Theme   Updated May 13, 2023 at 12:01pm   2 Most recent comment from Max:I dont know, please check with the author of that plugin. This is not related to our theme and Its a bit beyond the scope of our support im afraid. Joseph Peters mp3 pro plugin not workingClosed Troubleshooting the Theme   Updated May 13, 2023 at 3:23am   19 Most recent comment from Max:Auto-play audio when your page loads is now banned by most desktop and mobile browsers including Chrome and Safari. This is what we call a "Auto-Play Policy". To play audio in a web browser, the user ... Kevin Elementor sais Invalid FileClosed Get Started with the Theme   Updated May 12, 2023 at 5:48pm   2 Most recent comment from Max:Hi,Yes its compatible with Elementor. Have you installed the Sonaar Theme first? Then imported the Promote theme demo in wp-admin > tools > demo content install ?You can learn more about our theme and ... Marcus Palm How to resize the video-list window playerClosed Troubleshooting the Theme   Updated May 12, 2023 at 1:58pm   6 Most recent comment from Alexandre Dubois:Hi Marcus, The video list page you had before was made with the video page template.I recommend you to use the default page template.Create a new page and add the video list element through the eleme ... Samuel essien pop up pluginClosed General Help on the Theme   Updated May 12, 2023 at 1:37pm   2 Most recent comment from Max:Hi,the best popup builder is the one that is included with Elementor Pro. Once Elementor Pro is installed, check this tutorial:  Tim Rideout Facebook Image scrapeClosed Troubleshooting the Theme   Updated May 12, 2023 at 12:53pm   2 Most recent comment from Max:Hi, You can use plugin Yoast SEO to manage this. Also this article might be helpful when image not refreshing correctly. https://yoast.com/help/facebook-sharing-updated-details/ MICHAEL COWDROY Artists Grid - BoxedClosed General Help on the Theme   Updated May 11, 2023 at 7:33pm   4 Most recent comment from Alexandre Dubois:Hi Michael, Please edt the grid.Click on the SOURCE tabIncrease the Maximum post value https://drops.sonaar.io/i/Twu5Click on the GRID SETTING tabAn Increase the Item No. at start https://drops.sona ... Trapper Robbins WPBakery Page Builder updateClosed Troubleshooting the Theme   Updated May 9, 2023 at 7:25pm   4 Most recent comment from Alexandre Dubois:You are welcome Arjun About hosting storageClosed Get Started with the Theme   Updated May 9, 2023 at 3:43pm   6 Most recent comment from Max:Yes you can use dropbox for serving your purchased songs. If you want to stream audio directly from your dropbox, I don't recommend it because its slow.