Public Tickets
grant thompson
IOS compatibilityClosed
MP3 Audio Player Plugin
Updated May 18, 2023 at 12:44pm
2
Most recent comment from Max:Hello Grant,It should be compatible with iOS 15 and higher. We try to make our player the most cross-browser compatible we can.The player is compatible with the new GA4. (Google Universal Analytics is ...
rickstephenrick May
download remotely hosted MP3Closed
MP3 Audio Player Plugin
Updated May 18, 2023 at 12:41pm
4
Most recent comment from Max:Hi Rick,yes its possibe on Mac as well. see screenshot: https://drops.sonaar.io/i/XdHbgV
Ivan
Page not refreshing imagesClosed
Troubleshooting the Theme
Updated May 18, 2023 at 1:16am
3
Most recent comment from Emiliano Braulio:Hey, I spoke with my web host and they fixed the SSL problem, now I could activate it without a problemAll good now, thanks
Jordon Cheung
iOS safari lock screen artwork displayClosed
MP3 Audio Player Plugin
Updated May 17, 2023 at 11:39pm
6
Most recent comment from Max:Yes absolutely
Johnny Burke
header/ menus issueClosed
General Help on the Theme
Updated May 17, 2023 at 2:56pm
31
Most recent comment from Johnny Burke:Ok, everything seems be loading correctly- thanks Max
Pace Ventura
Upload fontsClosed
General Help on the Theme
Updated May 17, 2023 at 2:01pm
2
Most recent comment from Alexandre Dubois:Hello Pace, Adding custom font is a bit beyond the scope of our support, but we have done an article about this, I hope this will be helpful.https://sonaar.io/docs/how-to-add-custom-font-and-typogr ...
William
Short code API down?Closed
MP3 Audio Player Plugin
Updated May 17, 2023 at 1:36pm
2
Most recent comment from Max:Hi,This is a duplicated ticket of https://sonaar.ticksy.com/ticket/3371980I will close this ticket to prevent confusion and duplication.
GertJan van Schuppen
Arrow at the bottom of page back to the topClosed
General Help on the Theme
Updated May 17, 2023 at 12:19pm
2
Most recent comment from Max:No
Josh
Sticky PlayerClosed
MP3 Audio Player Plugin
Updated May 17, 2023 at 4:03am
2
Most recent comment from Max:Hi, You need to turn off continuous audio player in wp-admin > mp3 player > settings > sticky player
Ariful
ADD ITEM Target Player IDClosed
MP3 Audio Player Plugin
Updated May 16, 2023 at 9:28pm
2
Most recent comment from Alexandre Dubois:Hi, Through the elementor editor. Select the mp3 player. Click on the advanced tag.And set an ID hereWhy adding an ID? This is really not required. If you are asking why, it is probably because you d ...
Mat Murray
Icons not loading on front-endClosed
Troubleshooting the Theme
Updated May 16, 2023 at 3:03pm
4
Most recent comment from Max:You are welcome
Julian
Visual buffering indicator when track loadingClosed
MP3 Audio Player Plugin
Updated May 15, 2023 at 4:56pm
7
Most recent comment from Julian:The time of the delay fluctuates and sometimes is substantially longer. But it will presumably be affected by the user's connection speed. Thanks for adding it as a feature request.
Samuel essien
deleting plug in TOTALLYClosed
General Help on the Theme
Updated May 13, 2023 at 12:01pm
2
Most recent comment from Max:I dont know, please check with the author of that plugin. This is not related to our theme and Its a bit beyond the scope of our support im afraid.
Joseph Peters
mp3 pro plugin not workingClosed
Troubleshooting the Theme
Updated May 13, 2023 at 3:23am
19
Most recent comment from Max:Auto-play audio when your page loads is now banned by most desktop and mobile browsers including Chrome and Safari. This is what we call a "Auto-Play Policy". To play audio in a web browser, the user ...
Kevin
Elementor sais Invalid FileClosed
Get Started with the Theme
Updated May 12, 2023 at 5:48pm
2
Most recent comment from Max:Hi,Yes its compatible with Elementor. Have you installed the Sonaar Theme first? Then imported the Promote theme demo in wp-admin > tools > demo content install ?You can learn more about our theme and ...