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Public Tickets

Jack Missing ContentClosed Troubleshooting the Theme   Updated April 30, 2023 at 6:27pm   2 Most recent comment from Max:Could you please provide me access to your wp-admin and I will gladly check the issue you have. David Arkenstone fixingClosed Troubleshooting the Theme   Updated April 28, 2023 at 12:54am   40 Most recent comment from Max:Yes sure. Do you absolutely need elementor pro activated?  Evan Stewart Change the look of the license popupClosed General Help on the Theme   Updated April 27, 2023 at 8:08pm   2 Most recent comment from Max:Hi, you can change the colors here: https://drops.sonaar.io/i/8DJLuI Lucas Soares Batista GA4 - RastreamentoClosed MP3 Audio Player Plugin   Updated April 27, 2023 at 3:51pm   2 Most recent comment from Max:Please see this tutorial: https://sonaar.io/docs/use-google-analytics-to-track-audio-player-statistics/ ISMAIL REHMAN On IOS devices the bar is going outside the screenClosed MP3 Audio Player Plugin   Updated April 27, 2023 at 3:47pm   2 Most recent comment from Max:Hi,I dont understand the issue. I don't see any videos..all i see is an image ? James Hackett Can't find missing template in my downloads.Closed General Help on the Theme   Updated April 25, 2023 at 6:16pm   4 Most recent comment from Alexandre Dubois:Okay.Let us know if you need assistance Evan Stewart Installing Rebirth template on a subdirectoryClosed General Help on the Theme   Updated April 25, 2023 at 4:25pm   2 Most recent comment from Max:Hi, You will need a different wordpress installation. I recommend you check directly with your hosting provider if it can works. I never tried this I'm afraid  Gino Caballero Event SectionClosed General Help on the Theme   Updated April 25, 2023 at 4:10pm   2 Most recent comment from Alexandre Dubois:Hello Gino,The easy way is to insert the artist card in the single event post content. The otherway is to create you own single event template. You can use ACF or JetEngine to add extra fields. If y ... Zachary testClosed MP3 Audio Player Plugin   Updated April 25, 2023 at 1:40pm   3 Most recent comment from Zachary:See my follow-up ticket. Ticksy would not let me submit my original ticket. This was a trouble-shooting test.  Samuel essien headers and menuClosed General Help on the Theme   Updated April 25, 2023 at 1:37pm   2 Most recent comment from Max:You can edit the header with Elementor by visiting your site and click here: https://drops.sonaar.io/i/1HqbZLTo learn more on headers, menu, mobile menu editing with Elementor, see this article Richard Hallman Karbones Theme Home PageClosed Troubleshooting the Theme   Updated April 24, 2023 at 6:41pm   4 Most recent comment from Alexandre Dubois:You are welcome Jean-Marc edit model "archive posts list" for page "News - List" (demo apex):Closed General Help on the Theme   Updated April 24, 2023 at 6:19pm   3 Most recent comment from Jean-Marc:ok merci pour votre réponse Andy Uliczka Play a meditation in a loopClosed MP3 Audio Player Plugin   Updated April 24, 2023 at 4:27pm   8 Most recent comment from Alexandre Dubois:You are welcome Jean-Marc Issue updating plugins after theme updateClosed General Help on the Theme   Updated April 24, 2023 at 2:58pm   2 Most recent comment from Alexandre Dubois:Hi Jean-Marc, Essential Grid to 3.0.17.1 is available since sonaar 4.25. Please read this article about how to update it:https://sonaar.io/docs/how-do-i-update-the-theme-required-plugins/ Jean-Marc Issue with outdated Essential Grid plugin in Apex themeClosed General Help on the Theme   Updated April 24, 2023 at 2:57pm   2 Most recent comment from Alexandre Dubois:Hi Jean-Marc, Essential Grid to 3.0.17.1 is available since sonaar 4.25. Please read this article about how to update it: https://sonaar.io/docs/how-do-i-update-the-theme-required-plugins/