Public Tickets
Ayotunde Bodunrin
The execution failed. Please check error.logClosed
Troubleshooting the Theme
Updated July 4, 2023 at 4:58pm
8
Most recent comment from Max:Your server seems to timeout when importing the demo content. The quickest solution is to import the demo manually which I did on www.fobeats.co.ukFor your 2 other websites, please import the demo m ...
Adam
Can't save YouTube ID/API settingsClosed
Troubleshooting the Theme
Updated July 4, 2023 at 1:47pm
2
Most recent comment from Alexandre Dubois:Hi, Sorry for the wait, we dont work during weekend and we had a long holiday weekend here due of the Canada day. Are you able to provide a login credential to the wp-admin?
Oscar
Error with the WooCommerce extensionClosed
General Help on the Theme
Updated July 3, 2023 at 7:04pm
8
Most recent comment from Max:Hi,Do you have same issue when our plugins (MP3 Audio Player by Sonaar and MP3 Audio Player Pro Addon are deactivated ?)Can you enter the elementor editor when our plugin are deactivated?
tobias
licencesClosed
MP3 Audio Player Plugin
Updated July 3, 2023 at 6:27pm
10
Most recent comment from tobias:ok thanks then
Adam
Cannot Upload SVGClosed
Troubleshooting the Theme
Updated July 3, 2023 at 12:56pm
2
Most recent comment from Max:Hi,
WordPress does not typically allow SVG file uploads by default due to security reasons, but you can add support for SVGs.
Here's how you can do that:
Install and activate the 'Safe SVG&# ...
Rick Mazur
php 8 causing errorsClosed
Troubleshooting the Theme
Updated June 30, 2023 at 8:09pm
3
Most recent comment from Rick Mazur:no i was using 8.1 and went to 8.0 neither worked so i went back to 7
BudoNL
Slider Revolution vulnerabilityClosed
Troubleshooting the Theme
Updated June 30, 2023 at 6:06pm
4
Most recent comment from Alexandre Dubois:Hi, You dont have to be worried. As we can see on the changelog, the only security fix they did since 6.6.12 is minor. It is about "Improved security for manual imports". This security issue only b ...
Arjun
How critical is MP3 player for rebirth themeClosed
MP3 Audio Player Plugin
Updated June 30, 2023 at 4:16am
4
Most recent comment from Max:Hi,You can try the free player but you won't be able to customize the player look and feel with elementor. You won't be able to add a buy now button for your track. You won't be able to ...
Mauro Corbani
wordpress errorClosed
MP3 Audio Player Plugin
Updated June 29, 2023 at 9:36pm
3
Most recent comment from Mauro Corbani:It is working. Thanks
Jan
Feauture RequestClosed
Troubleshooting the Theme
Updated June 29, 2023 at 11:27am
8
Most recent comment from Max:Awesome! Happy we could help you out! Btw. If you have a moment, I would very much appreciate if you could quickly rate our Sonaar product 5 Stars, just to help me spread the word. It's my litt ...
James Flowers
Error log error with ACF add-onClosed
Troubleshooting the Theme
Updated June 28, 2023 at 2:24pm
9
Most recent comment from James Flowers:Alright. Appreciate your help.
nicholas burton
theme wont installClosed
Troubleshooting the Theme
Updated June 27, 2023 at 1:22am
4
Most recent comment from Max:Please read this article https://sonaar.io/docs/when-installing-the-sonaar-theme-it-says-are-you-sure-you-want-to-do-this-the-link-you-followed-has-expired/
Senti-Ente
Main BackgroundClosed
Troubleshooting the Theme
Updated June 26, 2023 at 2:40pm
3
Most recent comment from Senti-Ente:hi, it was a cache issue from my browser... is all right now.
Senti-Ente
Audioplayer color on mobile phoneClosed
Troubleshooting the Theme
Updated June 26, 2023 at 2:37pm
5
Most recent comment from Senti-Ente:hi, thank you... that was, now all is correct... background also was a cache issue
Jason McDonald
Pre-Sales QuestionClosed
MP3 Audio Player Plugin
Updated June 26, 2023 at 2:06pm
2
Most recent comment from Max:Hi,you can create unlimited number of players..so perhaps you can create 5-6 pages for each country, and have 1 player on each of these page. Then, you can create a menu so people can choose which pa ...