Public Tickets
DJSmile
Player not loadingClosed
MP3 Audio Player Plugin
Updated May 23, 2023 at 3:35pm
4
Most recent comment from Alexandre Dubois:The issue is caused by a conglict with the SiteGround Optimizer plugin and the ajax navigation
Adam
Have a different menu on artist pages than the main menuClosed
General Help on the Theme
Updated May 23, 2023 at 2:14pm
2
Most recent comment from Alexandre Dubois:Hi Adam,Yes you can select a specific header in the post option
ANDREAS PAPADAKIS
OPTIONS FOR SONAAR THEMEClosed
General Help on the Theme
Updated May 23, 2023 at 1:55am
2
Most recent comment from Max:Hi there,1) We dont have a feature to show the metadata of shoutcast I'm afraid.2) We don't have an option for fade-out/fade-in audio track. this effect should be implemented directly in you ...
Arjun
hosting optionsClosed
General Help on the Theme
Updated May 22, 2023 at 1:37pm
2
Most recent comment from Max:Hello Arjun,Yes its ok to use hostinger for hosting, however, its not the best nor the fastest.I strongly recommend CloudWays as one of the best Web hosting in the world right now. It's a very go ...
Johnny Burke
Posts not showing on Transcripts pageClosed
General Help on the Theme
Updated May 22, 2023 at 1:34pm
2
Most recent comment from Max:You had a page limitation set to 5 here: https://drops.sonaar.io/i/t7d1kjPlease note that this widget is an Elementor Pro widget and its not part of our theme. We cant provide support for this party ...
Freddy
My license key isn't workingClosed
Troubleshooting the Theme
Updated May 20, 2023 at 10:28pm
2
Most recent comment from Max:Please make sure that you use our latest theme version. We have fixed this issue in the last theme update.
For this particular update, you will need to update your theme manually.
Here is the change ...
Ariful
CommentClosed
MP3 Audio Player Plugin
Updated May 20, 2023 at 4:56pm
2
Most recent comment from Max:Hi Which comment section are you referring to? Can you elaborate on the issue you have?
Arjun
Initial setup costClosed
General Help on the Theme
Updated May 18, 2023 at 2:07pm
2
Most recent comment from Max:Hi Arjun,Thanks for reaching out. I have just modified our Rebith product page here https://sonaar.io/theme/rebirth-elementor-kit/ and I have added the setup cost at the end of the page (under Requ ...
grant thompson
IOS compatibilityClosed
MP3 Audio Player Plugin
Updated May 18, 2023 at 12:44pm
2
Most recent comment from Max:Hello Grant,It should be compatible with iOS 15 and higher. We try to make our player the most cross-browser compatible we can.The player is compatible with the new GA4. (Google Universal Analytics is ...
rickstephenrick May
download remotely hosted MP3Closed
MP3 Audio Player Plugin
Updated May 18, 2023 at 12:41pm
4
Most recent comment from Max:Hi Rick,yes its possibe on Mac as well. see screenshot: https://drops.sonaar.io/i/XdHbgV
Ivan
Page not refreshing imagesClosed
Troubleshooting the Theme
Updated May 18, 2023 at 1:16am
3
Most recent comment from Emiliano Braulio:Hey, I spoke with my web host and they fixed the SSL problem, now I could activate it without a problemAll good now, thanks
Jordon Cheung
iOS safari lock screen artwork displayClosed
MP3 Audio Player Plugin
Updated May 17, 2023 at 11:39pm
6
Most recent comment from Max:Yes absolutely
Johnny Burke
header/ menus issueClosed
General Help on the Theme
Updated May 17, 2023 at 2:56pm
31
Most recent comment from Johnny Burke:Ok, everything seems be loading correctly- thanks Max
Pace Ventura
Upload fontsClosed
General Help on the Theme
Updated May 17, 2023 at 2:01pm
2
Most recent comment from Alexandre Dubois:Hello Pace, Adding custom font is a bit beyond the scope of our support, but we have done an article about this, I hope this will be helpful.https://sonaar.io/docs/how-to-add-custom-font-and-typogr ...
William
Short code API down?Closed
MP3 Audio Player Plugin
Updated May 17, 2023 at 1:36pm
2
Most recent comment from Max:Hi,This is a duplicated ticket of https://sonaar.ticksy.com/ticket/3371980I will close this ticket to prevent confusion and duplication.