Public Tickets
Jean-Marc
Issue with outdated Essential Grid plugin in Apex themeClosed
General Help on the Theme
Updated April 24, 2023 at 2:57pm
2
Most recent comment from Alexandre Dubois:Hi Jean-Marc, Essential Grid to 3.0.17.1 is available since sonaar 4.25. Please read this article about how to update it: https://sonaar.io/docs/how-do-i-update-the-theme-required-plugins/
Keith
RSS feed goes blank when player is installedClosed
MP3 Audio Player Plugin
Updated April 24, 2023 at 1:27pm
7
Most recent comment from Max:Hi, Blubrry uses its own custom post type to create your episode and we use our own custom post type as well, so you cannot just replace the audio player from the blubbry posts by our player I'm ...
Russell
Not able to add license key to activate pro biz in WordpressClosed
MP3 Audio Player Plugin
Updated April 23, 2023 at 12:45pm
3
Most recent comment from Max:Great! If you have additional questions, let me know
Jacob
Iron Demo importer clashing with theme?Closed
General Help on the Theme
Updated April 22, 2023 at 8:45pm
2
Most recent comment from Max:Hi Please deactivate Iron demo importer and tell me if it works. If it does not work, please elaborate on your issue so I can reproduce the issue on my end.
Joshua Mosby
MP3 PlayerClosed
MP3 Audio Player Plugin
Updated April 21, 2023 at 11:04pm
3
Most recent comment from Joshua Mosby:Thx
Robert Thompson
Error on websiteClosed
MP3 Audio Player Plugin
Updated April 21, 2023 at 2:41pm
5
Most recent comment from Robert Thompson:Thank you Max! We now have everything back in good shape!Best wishes!
Brett Aplin
Bulk add tracks to playlist? Restrict sticky player to portfolio posts?Closed
MP3 Audio Player Plugin
Updated April 20, 2023 at 9:48pm
3
Most recent comment from Brett Aplin:Thanks for that Max. Cheers
Samuel essien
EDITING WEBSITE HELP URGENTClosed
General Help on the Theme
Updated April 20, 2023 at 1:36pm
2
Most recent comment from Max:1: Just drag and drop your widget to the place you want. see video https://drops.sonaar.io/v/Whs8FZ2: I don't understand your issue..on the menu, there is 3 items .. you can manage your menu ite ...
Samuel essien
changing picturesClosed
General Help on the Theme
Updated April 20, 2023 at 1:32pm
9
Most recent comment from Max:2: To delete the Listen Button (or any Elementor widgets), edit your page with Elementor, then select the widget you want to interact with, then right click it, then click delete. See screenshot http ...
Samuel essien
editing the beatstarsClosed
General Help on the Theme
Updated April 19, 2023 at 2:12pm
2
Most recent comment from Max:Hello Samuel,Sorry for the delay, we are located in Montreal and our support is from Monday to Friday from 9ham to 5hpm UTC-4If you wish to use beatstars widget, you must create and account on their ...
Aurelien
Bug report - Download button on podcast pageClosed
MP3 Audio Player Plugin
Updated April 18, 2023 at 7:03pm
5
Most recent comment from Aurelien:Gotcha, thanks.
Samuel essien
Installing wordpressClosed
Get Started with the Theme
Updated April 18, 2023 at 7:02pm
2
Most recent comment from Alexandre Dubois:Hi Samuel, Beats is installed
Nick Wilmot
AccessibilityClosed
MP3 Audio Player Plugin
Updated April 18, 2023 at 1:05pm
4
Most recent comment from Max:Thanks Nick. We appreciate your feedback and apologize for the current accessibility shortcomings. Your input helps us improve our service.
[email protected]
I need a little help with MP3Closed
MP3 Audio Player Plugin
Updated April 17, 2023 at 8:02pm
16
Most recent comment from Max:see screenshot : https://drops.sonaar.io/i/dpongY
Sam
Hide Info Icon from ShortcodeClosed
MP3 Audio Player Plugin
Updated April 17, 2023 at 4:32pm
3
Most recent comment from Sam:Worked perfectly, thank you!