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Public Tickets

Freddy My license key isn't workingClosed Troubleshooting the Theme   Updated May 20, 2023 at 10:28pm   2 Most recent comment from Max:Please make sure that you use our latest theme version. We have fixed this issue in the last theme update.  For this particular update, you will need to update your theme manually. Here is the change ... Ariful CommentClosed MP3 Audio Player Plugin   Updated May 20, 2023 at 4:56pm   2 Most recent comment from Max:Hi Which comment section are you referring to? Can you elaborate on the issue you have?  Arjun Initial setup costClosed General Help on the Theme   Updated May 18, 2023 at 2:07pm   2 Most recent comment from Max:Hi Arjun,Thanks for reaching out. I have just modified our Rebith product page here https://sonaar.io/theme/rebirth-elementor-kit/ and I have added the setup cost at the end of the page (under Requ ... grant thompson IOS compatibilityClosed MP3 Audio Player Plugin   Updated May 18, 2023 at 12:44pm   2 Most recent comment from Max:Hello Grant,It should be compatible with iOS 15 and higher. We try to make our player the most cross-browser compatible we can.The player is compatible with the new GA4. (Google Universal Analytics is ... rickstephenrick May download remotely hosted MP3Closed MP3 Audio Player Plugin   Updated May 18, 2023 at 12:41pm   4 Most recent comment from Max:Hi Rick,yes its possibe on Mac as well. see screenshot: https://drops.sonaar.io/i/XdHbgV Ivan Page not refreshing imagesClosed Troubleshooting the Theme   Updated May 18, 2023 at 1:16am   3 Most recent comment from Emiliano Braulio:Hey, I spoke with my web host and they fixed the SSL problem, now I could activate it without a problemAll good now, thanks Jordon Cheung iOS safari lock screen artwork displayClosed MP3 Audio Player Plugin   Updated May 17, 2023 at 11:39pm   6 Most recent comment from Max:Yes absolutely  Johnny Burke header/ menus issueClosed General Help on the Theme   Updated May 17, 2023 at 2:56pm   31 Most recent comment from Johnny Burke:Ok, everything seems be loading correctly- thanks Max Pace Ventura Upload fontsClosed General Help on the Theme   Updated May 17, 2023 at 2:01pm   2 Most recent comment from Alexandre Dubois:Hello Pace, Adding custom font is a bit beyond the scope of our support, but we have done an article about this, I  hope this will be helpful.https://sonaar.io/docs/how-to-add-custom-font-and-typogr ... William Short code API down?Closed MP3 Audio Player Plugin   Updated May 17, 2023 at 1:36pm   2 Most recent comment from Max:Hi,This is a duplicated ticket of https://sonaar.ticksy.com/ticket/3371980I will close this ticket to prevent confusion and duplication. GertJan van Schuppen Arrow at the bottom of page back to the topClosed General Help on the Theme   Updated May 17, 2023 at 12:19pm   2 Most recent comment from Max:No  Josh Sticky PlayerClosed MP3 Audio Player Plugin   Updated May 17, 2023 at 4:03am   2 Most recent comment from Max:Hi, You need to turn off continuous audio player in wp-admin > mp3 player > settings > sticky player  Ariful ADD ITEM Target Player IDClosed MP3 Audio Player Plugin   Updated May 16, 2023 at 9:28pm   2 Most recent comment from Alexandre Dubois:Hi, Through the elementor editor. Select the mp3 player. Click on the advanced tag.And set an ID hereWhy adding an ID? This is really not required. If you are asking why, it is probably because you d ... Mat Murray Icons not loading on front-endClosed Troubleshooting the Theme   Updated May 16, 2023 at 3:03pm   4 Most recent comment from Max:You are welcome Julian Visual buffering indicator when track loadingClosed MP3 Audio Player Plugin   Updated May 15, 2023 at 4:56pm   7 Most recent comment from Julian:The time of the delay fluctuates and sometimes is substantially longer. But it will presumably be affected by the user's connection speed. Thanks for adding it as a feature request.