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Public Tickets

Evan Stewart Error message on website - Need SupportClosed Troubleshooting the Theme   Updated April 6, 2023 at 5:14pm   7 Most recent comment from Evan Stewart:Ah ok. I just wanted to make sure the documentation was correct.Evan George Patsantzopoulos renew licenseClosed MP3 Audio Player Plugin   Updated April 6, 2023 at 4:07pm   2 Most recent comment from Max:Hi,if you have purchased the plugin with your own account, you can renew it by login into your sonaar.io account.Otherwise, you need to purchase a new license here: https://sonaar.io/mp3-audio-player ... Klemen background image and textClosed General Help on the Theme   Updated April 6, 2023 at 12:14pm   8 Most recent comment from Klemen:Thank you!!! Kyle A few functionality questionsClosed MP3 Audio Player Plugin   Updated April 4, 2023 at 7:59pm   4 Most recent comment from Max:Hello Kyle,1)  This feature is not possible with Sonaar at the moment. On my end, I tagged this ticket as a feature request so that our development team can consider this option, but this doesn ... [email protected] Layered playlists grouped by titleClosed MP3 Audio Player Plugin   Updated April 4, 2023 at 6:38pm   2 Most recent comment from Max:Sure, you can create multiple playlists and add those playlists anywhere on your page either by using shortcode, Gutenberg block or Elementor widget. You can also categorize each of your playlists or ... Iker Categories in the eventsClosed General Help on the Theme   Updated April 4, 2023 at 1:54pm   2 Most recent comment from Alexandre Dubois:Hi Iker, We cant filtering event by category through the sonaar event list. Our widget doesnt have this feature.You can do it if you are using the essential grid event grid(https://demo.sonaar.io/sym ... Klemen I just bought your sonaar studio and I dont know how to replace text: TRUE ARTISTS, SENIOR MUSIC PRODUCERS AND TOP-TIER ENGENEERSClosed Troubleshooting the Theme   Updated April 4, 2023 at 1:46pm   2 Most recent comment from Max:Hi,edit your slide and choose Global Layers. See screenshot https://drops.sonaar.io/i/CNuW1L Roger Showing current Song Title with Icecast StreamClosed General Help on the Theme   Updated April 3, 2023 at 9:10pm   13 Most recent comment from Roger:ok i just checked it on another browser, and the hebrew caracters are visible. so it has to do with the settings of my standard browser, not with the player.sorry for the confusion... :-)all good then ... Susan Hiding headerClosed General Help on the Theme   Updated April 3, 2023 at 8:08pm   4 Most recent comment from Max:Yes, For this, you can use our Off Canvas widget and select any Elementor templates you want to show in it. see screenshot https://drops.sonaar.io/i/Q6kTevTo learn more on headers, menu, mobile men ... Jean Reibel player progress barClosed Podcast Help on the Theme   Updated April 3, 2023 at 6:04pm   2 Most recent comment from Max:Im closing this ticket since its a duplicate of https://sonaar.ticksy.com/ticket/3335919/ and have just replied. This will prevent confusion and duplication. Jean Reibel background displayClosed Troubleshooting the Theme   Updated April 3, 2023 at 6:03pm   2 Most recent comment from Max:Im closing this ticket since its a duplicate of https://sonaar.ticksy.com/ticket/3335919/ and have just replied. This will prevent confusion and duplication. HARUA NANS MP3 Audio player always OPENClosed MP3 Audio Player Plugin   Updated April 3, 2023 at 5:48pm   2 Most recent comment from Max:Hi,make sure this field is empty: https://drops.sonaar.io/i/Yz5K6cYou are currently loading the latest playlist on page load. Paul Wagner How to name TracksClosed MP3 Audio Player Plugin   Updated April 1, 2023 at 3:15pm   4 Most recent comment from Max:Hello Paul,I cant find any account under the email [email protected] you have another email address that you have used to purchase the plugin? Aurelien [Improvement request] Memory management on long audio files with Spectro Animation set ONClosed MP3 Audio Player Plugin   Updated April 1, 2023 at 12:13am   10 Most recent comment from Aurelien:Thanks QuietSelf & Alexandre. I'll see with the host for a server cache reset, on top of my theme cache reset. I guess there is something else at play too that I did not figure out yet. Paul Wagner What are the definitions for the Variables in the generator, and are they editable?Closed MP3 Audio Player Plugin   Updated March 31, 2023 at 10:02pm   5 Most recent comment from Max:What is the email associated with your Sonaar.io account?