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Public Tickets

Mathias Lacire RefundClosed MP3 Audio Player Plugin   Updated March 9, 2023 at 8:43am   1 Most recent comment from Mathias Lacire:Hello, i don't have news about my refund. I submit a ticket Tuesday and nothing since. Adrian CompatibilityClosed Troubleshooting the Theme   Updated March 8, 2023 at 4:15pm   2 Most recent comment from Alexandre Dubois:Hi Adrian, The menu has a transparent background right now. But it is not set over the content. Please edit your home page, and turn ON this option: https://drops.sonaar.io/i/siQuLr Mirco Fragomena Optional Track InformationClosed MP3 Audio Player Plugin   Updated March 8, 2023 at 1:28am   12 Most recent comment from Max:Glad you got it sorted !Thanks for your review, I really appreciate it. Deyo Playlist stylesClosed General Help on the Theme   Updated March 7, 2023 at 5:20pm   4 Most recent comment from Alexandre Dubois:You are welcome Roman Sorting in the online storeClosed MP3 Audio Player Plugin   Updated March 7, 2023 at 4:33pm   2 Most recent comment from Max:Hi,I never tried to play with the order. Its the default order by woocommerce.Perhaps try using a third party plugin to sort order of your woocommerce products Samuel Métivier php bugClosed MP3 Audio Player Plugin   Updated March 7, 2023 at 8:59am   7 Most recent comment from Samuel Métivier:You rock !thxSam Roman Spectrum bar for online storeClosed MP3 Audio Player Plugin   Updated March 6, 2023 at 2:05pm   6 Most recent comment from Roman:Thanks it works Charlie A Sonaar 'Beats' Template loading slowly on website / not properlyClosed General Help on the Theme   Updated March 6, 2023 at 1:58pm   8 Most recent comment from Max:Hi, you have some non-optimized image file in your slider. eg, some of your image take 3.3mb. Please upload a .jpg file of 600px X 600px that is below 150kb. see screenshot https://drops.sonaar.io/i/ ... Galilee mp3 player templatesClosed MP3 Audio Player Plugin   Updated March 5, 2023 at 5:26pm   2 Most recent comment from Max:Hi, Please read this article about how to import the templateshttps://sonaar.io/docs/how-to-install-the-elementor-templates-kit-by-sonaar/#h-how-to-install-the-mp3-audio-player-pro-elementor-template ... slky Money backClosed MP3 Audio Player Plugin   Updated March 5, 2023 at 12:49am   7 Most recent comment from Max:Hi,Like which one?  GertJan van Schuppen Height of image on mobile not correctClosed Troubleshooting the Theme   Updated March 4, 2023 at 12:14pm   8 Most recent comment from GertJan van Schuppen:Hi Max, Very strange! But I have "fixed" it using another element (Portfoio) to showcase the album covers >> https://www.madonna.nl/muziek-test/This one is OK on desktop and mobile! Thanks for chec ... Evan Stewart Not able to access WordPress admin (404 Not Found)Closed Troubleshooting the Theme   Updated March 4, 2023 at 1:22am   10 Most recent comment from Max:Hi,I think the issue is related directly to your server configuration. I deactivated all plugins and all themes and you still have 404 not found. That means the issue is not related to any of your plu ... Guillaume Improving an online course siteClosed General Help on the Theme   Updated March 4, 2023 at 12:59am   4 Most recent comment from Max:Hi,Where have you sent the "private" message? I don't see any related customization job message from you...  Alexandre On mobile the music stops when I leave the web.Closed MP3 Audio Player Plugin   Updated March 3, 2023 at 8:26pm   6 Most recent comment from Max:Hi,maybe use https://wetransfer.com/ to transfer files Jim Van Zile Publish / Last Update on Artist PagesClosed General Help on the Theme   Updated March 3, 2023 at 7:02pm   3 Most recent comment from Jim Van Zile:It was helpful to know it doesn't exist, so I can pursue another alternative. Thanks!