Public Tickets
Randy Calligan
how to edit playlistsClosed
MP3 Audio Player Plugin
Updated March 29, 2023 at 3:42am
3
Most recent comment from Randy Calligan:Oh my gosh... I knew it had to be somewhere... I also suspected it would be right under my nose......thank you Max!R
Iker
Cornerstone crashes my webClosed
Troubleshooting the Theme
Updated March 28, 2023 at 7:08pm
7
Most recent comment from Max:Sorry I though you was refering Cornerstone as a third party plugins. Glad you got it fixed!
HAMILTON
Problem to Activate a license keyClosed
MP3 Audio Player Plugin
Updated March 28, 2023 at 5:20pm
14
Most recent comment from Alexandre Dubois:Hi Hamilton, You dont need us to install the plugin. The issue at the beginning was because your server size limit upload file is to low. You can fix this with your webhost provider. To save time, ...
Bui Son
How to change color this text?Closed
MP3 Audio Player Plugin
Updated March 28, 2023 at 1:29pm
2
Most recent comment from Alexandre Dubois:Hi Bui, Select the Mp3 player element through the elementor editor. Click on the style tab.Open the Tracklist panelAnd change the Tracklist item Background
Michael
Over ChargedClosed
General Help on the Theme
Updated March 27, 2023 at 8:53pm
2
Most recent comment from Alexandre Dubois:Hi Michael, We didnt have received three times payment on our side. That is weird. Are you talking about elementor template ? To import them please go to wp-admin>mp3>import templates. If you nee ...
Zach Beeson
Audio Player transparent, no edits workClosed
Troubleshooting the Theme
Updated March 27, 2023 at 8:43pm
2
Most recent comment from Alexandre Dubois:Hi Zach, Please clear the browser cache. I see a black background on my side.https://drops.sonaar.io/i/oUkXxD
David Arkenstone
storeClosed
General Help on the Theme
Updated March 27, 2023 at 6:44pm
2
Most recent comment from Alexandre Dubois:Hi David, The easy way to manage a store on wordpress is with Woocommerce. Please install the free plugin woocommerce. https://woocommerce.com/documentation/woocommerce/
Michael
Elementor templates plugins warning critical error . We have updated the licenseClosed
MP3 Audio Player Plugin
Updated March 24, 2023 at 8:37pm
2
Most recent comment from Alexandre Dubois:Hi Micheal, Please unzip the 100-elementor-templates-JSON-V2.zip fileAnd try to import only one json to see if it works.Please let me know ho it goes.
Iveta
Lifetime subscriptionClosed
General Help on the Theme
Updated March 24, 2023 at 3:18pm
6
Most recent comment from Alexandre Dubois:Hi, How as I see you have already find a way to upgrade your license to lifetime. You have nothing more to do. It is done. Please let me know if you still need our assistance.
buff
Sorry, you are not allowed to access this page.Closed
Get Started with the Theme
Updated March 23, 2023 at 3:02pm
4
Most recent comment from Alexandre Dubois:Hi Buff, Header & Footer are built through elementor editor through wp-admin>header and footers.Here an article about how to edit the header.https://sonaar.io/docs/how-to-change-header-mobile-menu-and ...
Julia
event periodsClosed
General Help on the Theme
Updated March 23, 2023 at 2:59pm
2
Most recent comment from Alexandre Dubois:Hi Juila, Unfortunately the sonaar event feature is not well designed for multi-day event. You have to create a event for every days on one for all.
Emma
updating plugin and license keyClosed
MP3 Audio Player Plugin
Updated March 23, 2023 at 2:45pm
1
Most recent comment from Emma:hello,
I use your plugin for downloading music to my site and it works great but im having some trouble updating the plugin and upgrading to pro. i have a notification that we are using v.2.4 and that ...
charlie
Theme without .css stylesheetClosed
Get Started with the Theme
Updated March 22, 2023 at 3:41pm
2
Most recent comment from Alexandre Dubois:Hi Charlie, Please unzip the file UNZIP-ME-FIRST_Sonaar_wp-package.zipAnd use the sonaar.zip file inside the folder as the theme file.
Rixer Records
No AudioClosed
MP3 Audio Player Plugin
Updated March 22, 2023 at 12:11am
2
Most recent comment from Rixer Records:Please disregard. Got it to work!
Cristiano
Music creditsClosed
MP3 Audio Player Plugin
Updated March 21, 2023 at 2:58pm
2
Most recent comment from Alexandre Dubois:Hi Cristino, By default we can only set an artist name. See here. Of course you can use this field for something else as the Producer name, but what you need, is to add many custom flieds to built s ...