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Public Tickets

José Pedro Ferreira I cannot change my FooterClosed General Help on the Theme   Updated January 8, 2023 at 12:36pm   3 Most recent comment from José Pedro Ferreira:Thank you very much.It was the Polylang Pro plugin. Craig Richardson Pages not loading correctlyClosed General Help on the Theme   Updated January 8, 2023 at 11:41am   4 Most recent comment from Max:Great!  Shahnawaz Player not working with the cloudflareClosed MP3 Audio Player Plugin   Updated January 7, 2023 at 8:57am   5 Most recent comment from Shahnawaz:Hello Max,Thanks for you help, I got the solutionThis issue is resolved by adding this below line on htaccessSetEnvIfNoCase Request_URI .(?:gif|mp4|ogv|webm|mp3|js)$ no-gzip dont-vary Christian GDPR Google FontsClosed General Help on the Theme   Updated January 6, 2023 at 6:05pm   16 Most recent comment from Max:Unfortunately providing custom css to customize your website is beyond the scope of our support. You might want to hire a developer in order to use offline fonts on your website. I have added the off ... Mélanie Prioux Theme subscriptionClosed General Help on the Theme   Updated January 5, 2023 at 3:14pm   2 Most recent comment from Max:Hello Mélanie,You have 3 options to buy Sonaar -> Single Theme: Allow you to access to 1 theme's demo and install it on 1 website only. You get 1 year of support and 1 year of theme updates. -> ... Juan Header and pageClosed General Help on the Theme   Updated January 4, 2023 at 8:19pm   6 Most recent comment from Max:Bonjour,There was  white background set on the logo image. Ive removed it https://drops.sonaar.io/i/y2LnzLFor the header that you don't see the first time, I can't seem to be able to repr ... Nick Bennett Website link brokenClosed General Help on the Theme   Updated January 3, 2023 at 4:16pm   4 Most recent comment from Max:No problem,Its because the hosting has not been renewed for last year and this year, and the hosting has been disabled.The only payment we have received for the hosting was for Oct. 21, 2020If you wa ... joly Trait vertical sur le themeClosed Troubleshooting the Theme   Updated January 3, 2023 at 3:48pm   2 Most recent comment from Max:Bonjour,Pour déactivé les lignes verticales, aller dans wp-admin > theme options > look and feel et déactivé ceci: https://drops.sonaar.io/i/FOgeNf Frederick license inactiveClosed General Help on the Theme   Updated January 3, 2023 at 2:48pm   3 Most recent comment from Max:Hi, We apologize for the inconvenience. The issue with the license key validation has been resolved. We were working on the License API at the time you tried to validate your license key. Please try a ... Julian Sticky player not appearing on mobileClosed MP3 Audio Player Plugin   Updated January 2, 2023 at 5:50pm   5 Most recent comment from Julian:Yes, that was it. Thanks very much. Alan Bowles MP3 PlayerClosed MP3 Audio Player Plugin   Updated January 2, 2023 at 5:43pm   2 Most recent comment from Max:Hi, see this ticket: https://sonaar.ticksy.com//ticket/3137000/ Brahma Kumaris Not able to add more song in playlistClosed MP3 Audio Player Plugin   Updated January 2, 2023 at 4:03pm   2 Most recent comment from Max:Hi,see this ticket: https://sonaar.ticksy.com//ticket/3137000/ Arturo Chips widgetClosed MP3 Audio Player Plugin   Updated December 31, 2022 at 12:38pm   4 Most recent comment from Max:Like what by example?  Paul Koch Mobile loading problemClosed MP3 Audio Player Plugin   Updated December 30, 2022 at 8:01pm   6 Most recent comment from Alexandre Dubois:Thank you, you too have a great new-years eve! Robert Navigation menu not updating to change the menuClosed General Help on the Theme   Updated December 30, 2022 at 6:22pm   4 Most recent comment from Alexandre Dubois:You are welcome