Public Tickets
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download not in accountClosed
MP3 Audio Player Plugin
Updated February 27, 2023 at 9:35pm
7
Most recent comment from Max:Hi, Go to wp-admin > mp3 player > Playlist to see your playlist
GertJan van Schuppen
Combining CSS files for optimizationClosed
General Help on the Theme
Updated February 27, 2023 at 2:44pm
2
Most recent comment from Max:Please check with the support of Siteground to know why their plugin cause the layout to be a little bit different.
James
Downloads not workingClosed
Troubleshooting the Theme
Updated February 27, 2023 at 2:25pm
6
Most recent comment from Max:Hi James,I'm sure there is a way to shorten the checkout way with less info, but I never tried to customize this. WooCommerce is the most popular e-commerce plugin for WordPress with over 5+ Mil ...
Quentin
Import PodcastClosed
Podcast Help on the Theme
Updated February 24, 2023 at 3:23pm
8
Most recent comment from Max:We dont have example as the tags are not supported into our theme right now.
Julian
m4a requirementsClosed
MP3 Audio Player Plugin
Updated February 24, 2023 at 2:12pm
2
Most recent comment from Max:Hi,a m4a files is a mac os format and its not compatible cross-browser devices and also not optimized for the web.I strongly recommend using MP3 file for any web audio player.
Michael
How to turn off MP3 Audio Player?Closed
MP3 Audio Player Plugin
Updated February 23, 2023 at 7:05pm
3
Most recent comment from Michael:Understood, thanks
Sam
How to Limit length of listen?Closed
MP3 Audio Player Plugin
Updated February 23, 2023 at 5:52pm
3
Most recent comment from Sam:Okay, that'll work. Thanks
DJ BROADBAND
NOT ABLE TO EDIT ARTISTSClosed
General Help on the Theme
Updated February 23, 2023 at 5:17pm
6
Most recent comment from Max:Hi,You are the only user (over 30 000 websites use our themes) who reports the issue you have so its clearly not a bug in our product but maybe another issue with your site and to investigate whats wr ...
Daniela Baunsgaard
header not showing in elementorClosed
General Help on the Theme
Updated February 23, 2023 at 3:50pm
2
Most recent comment from Max:Hi,Make sure you have enabled Elementor for Post type Header & Footer. see screenshot https://drops.sonaar.io/i/wHLOhO
MICHAEL COWDROY
Press Kit DownloadClosed
General Help on the Theme
Updated February 22, 2023 at 6:37pm
2
Most recent comment from Alexandre Dubois:Hi Michael, Yes promote come with a presskit page template. https://demo.sonaar.io/promote/presskit/ which you may have accidentally deleted. Have you checked your trash to see if it's there? I ...
emedia
Search Form and Continues playerClosed
Troubleshooting the Theme
Updated February 21, 2023 at 2:27am
7
Most recent comment from Max:No it won't. It will only work for a tracklist. You can add multiple post within the same tracklist.Otherwise, I don't have any other ajax solution for you sorry.
Piero
Audio player to bluethoot speakerClosed
MP3 Audio Player Plugin
Updated February 20, 2023 at 6:02pm
4
Most recent comment from Max:No we don't. The audio player is on a web page and the web page audio is controlled by the computer audio source.
Olga
Sticker player settingsClosed
MP3 Audio Player Plugin
Updated February 20, 2023 at 3:36pm
2
Most recent comment from Max:Hi,the first line is the audio title.the second line is the album name of that audio file. If no album name is set in your audio file, we will display the playlist post title.You can edit your audio ...
James Bell
play function defaultClosed
MP3 Audio Player Plugin
Updated February 20, 2023 at 3:33pm
2
Most recent comment from Max:Hi,
is continuous player activated on your site (in wp-admin > mp3 player > settings > sticky player) ? if so, when you visit or refresh the page, the sticky player will popup and will play the lates ...
Zakir
audio/track urlClosed
MP3 Audio Player Plugin
Updated February 20, 2023 at 3:30pm
2
Most recent comment from Max:May I close this ticket as I only see !!! in your ticket ?