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Public Tickets

Kenneth White No sub menu showing on mobile device (cellphone)Closed Troubleshooting the Theme   Updated August 30, 2022 at 4:42pm   2 Most recent comment from Max:Hi This menu item contains sub-menu items.  On desktop, you can "hover it" to unveil the sub-menu as well as to "click it" and link to somewhere. On mobile however, there is no hover technically pos ... Cathal Dynamic selection of Post MP3 and extending playback controlsClosed MP3 Audio Player Plugin   Updated August 30, 2022 at 2:19pm   2 Most recent comment from Alexandre Dubois:Hi Cathal, 1- Our player already have a speed rate button (see here), but if you want to developpe your own button you can use those function.-If the sticky player is not enable, and the Synthetic w ... Andrew bug reportClosed MP3 Audio Player Plugin   Updated August 30, 2022 at 1:34pm   2 Most recent comment from Alexandre Dubois:Hi Andrew, I cant reproduce the issue on my side and no other customer has reported this bug. Is it possible to share a login credential so I can see the issue?.  Haider When the update for compatability of pro plugin with Wordpress version 6.0 will release?Closed MP3 Audio Player Plugin   Updated August 29, 2022 at 11:52pm   3 Most recent comment from Haider:Hi Max! Heads up to your quick response.Actually we tried before, and we're not able to install it , it was throwing an error which was " Upload Failed to write in drive " But later we came to ... Matt The "Elementor Sonaar Addons" plugin is all of a sudden preventing the Elementor Widget from loadingClosed Troubleshooting the Theme   Updated August 29, 2022 at 3:58pm   6 Most recent comment from Max:We are not aware of anything like the issue you report. Could you please elaborate on what custom widget you are referring to? Have you check with the developer of that widget?  MICHAEL COWDROY Header on Tablet & MobileClosed General Help on the Theme   Updated August 26, 2022 at 7:50pm   2 Most recent comment from Alexandre Dubois:Hi Michael, The Promote header is built with a different section for desktop and tablet/mobile. See hereThe fist section is hidden on tablet and mobile (see here)And the second section is hidden on ... Sim Song Titles ModificationClosed MP3 Audio Player Plugin   Updated August 26, 2022 at 2:21pm   2 Most recent comment from Alexandre Dubois:Hi Sim, You are probably using a mp3 from the media library, so go to wp-admin>media>libraySelect the mp3 file and change the title name here https://d.pr/i/VtcSL3 Finley Jones Using shortcuts to use the playerClosed MP3 Audio Player Plugin   Updated August 25, 2022 at 3:22pm   2 Most recent comment from Alexandre Dubois:Hi Finley, No sorry, this task is not on our roadmap for now.  Jan Activate Pro on local websiteClosed MP3 Audio Player Plugin   Updated August 24, 2022 at 7:24pm   4 Most recent comment from Alexandre Dubois:Hi Jan, By default, the sticky player is not activated. If you have a sticky player on your page that mean it has been activated some where. Probably through a widget player. stef liens telechargable woocommerce defaillantsClosed Troubleshooting the Theme   Updated August 24, 2022 at 2:20pm   12 Most recent comment from Max:Vu que le problème persiste avec un autre thème que le nôtre, le problème n'est pas relié à notre thème mais plutôt avec votre base de donnée ou le Plugin WooCommerce. J'aurais aim ... Michael Footer on Specific PageClosed MP3 Audio Player Plugin   Updated August 24, 2022 at 2:17pm   6 Most recent comment from Alexandre Dubois:You are welcome Selome Gezachew Unable to import theme demoClosed Get Started with the Theme   Updated August 23, 2022 at 9:19pm   3 Most recent comment from Selome Gezachew:Thanks, Max, that fixed it!  I thought it installed the iron demo importer plugin :) Chris making the player the 'featured image' like in your exampleClosed MP3 Audio Player Plugin   Updated August 23, 2022 at 1:17pm   14 Most recent comment from Max:Hello Chris, No problem,  I'll refund in the next 48 hours. Just for your info, I've read the whole ticket and you just want a grid format to list your track correct? This is a feature w ... antonios Error in your databaseClosed General Help on the Theme   Updated August 23, 2022 at 4:30am   2 Most recent comment from Max:Hi,website is back online now Georges Single URL for a track of a playlistClosed MP3 Audio Player Plugin   Updated August 22, 2022 at 4:00pm   4 Most recent comment from Alexandre Dubois:You are welcome, I thanks to have shared with us your needs. It is important for us.