Public Tickets
AK Alexander
Feature InquiryClosed
MP3 Audio Player Plugin
Updated September 4, 2022 at 7:22pm
2
Most recent comment from Max:Hi,
Unfortunately, as much as I would love to help you, this feature is not possible with Sonaar at the moment.
On my end, I tagged this ticket as a feature request so that our development team can ...
Robert Thompson
floating of playerClosed
MP3 Audio Player Plugin
Updated September 3, 2022 at 9:46pm
2
Most recent comment from Max:Hi, What's your website URL so I can check into the issue?
Tomroad
Payment Yearly?Closed
MP3 Audio Player Plugin
Updated September 3, 2022 at 5:27pm
2
Most recent comment from Max:Hi, This product is a one-time fee and it also includes 1 year of updates and support. After 1 year, you will be able to renew for 1 additional year of update and support. If you don't want to r ...
BillyDiNapoliMusic
attached mp3 player to shopClosed
MP3 Audio Player Plugin
Updated September 2, 2022 at 2:40pm
1
Most recent comment from BillyDiNapoliMusic:Have uploaded the Old School Cool album to the SHOP in wordpress page in the mp3 player PRO and cannot find where to ATTACH it to the WooCommerce for the Album to be sold online?
None of it makes any ...
Jeff
500 Server ErrorClosed
Troubleshooting the Theme
Updated September 1, 2022 at 1:19pm
2
Most recent comment from Alexandre Dubois:Hi Jeff, I cant tell what is broken but I have fixed this by duplicating the "Exploring the Unexplained" page and replace the current homepage by the duplicated page.
Brad Menendez
Using plugin with Super Carousel PluginClosed
MP3 Audio Player Plugin
Updated August 31, 2022 at 7:12pm
6
Most recent comment from Alexandre Dubois:You cant insert the audio url through the [sonaar_ts] shortcode or the [sonaar_audioplayer] shortcode
Mike Molenkamp
The Apex themeClosed
Troubleshooting the Theme
Updated August 31, 2022 at 1:23pm
2
Most recent comment from Alexandre Dubois:Hi Mike, I dont see any social media icon on the top right. Only those to the bottom:Are you able to provide a screenshot?
Cesar Darwin Diaz
link in the menu that scrolls to a page sectionClosed
General Help on the Theme
Updated August 31, 2022 at 1:14pm
2
Most recent comment from Alexandre Dubois:Hi Cesar, No, unfortunately, this option is not available.
Kenneth White
No sub menu showing on mobile device (cellphone)Closed
Troubleshooting the Theme
Updated August 30, 2022 at 4:42pm
2
Most recent comment from Max:Hi This menu item contains sub-menu items.
On desktop, you can "hover it" to unveil the sub-menu as well as to "click it" and link to somewhere. On mobile however, there is no hover technically pos ...
Cathal
Dynamic selection of Post MP3 and extending playback controlsClosed
MP3 Audio Player Plugin
Updated August 30, 2022 at 2:19pm
2
Most recent comment from Alexandre Dubois:Hi Cathal, 1- Our player already have a speed rate button (see here), but if you want to developpe your own button you can use those function.-If the sticky player is not enable, and the Synthetic w ...
Andrew
bug reportClosed
MP3 Audio Player Plugin
Updated August 30, 2022 at 1:34pm
2
Most recent comment from Alexandre Dubois:Hi Andrew, I cant reproduce the issue on my side and no other customer has reported this bug. Is it possible to share a login credential so I can see the issue?.
Haider
When the update for compatability of pro plugin with Wordpress version 6.0 will release?Closed
MP3 Audio Player Plugin
Updated August 29, 2022 at 11:52pm
3
Most recent comment from Haider:Hi Max! Heads up to your quick response.Actually we tried before, and we're not able to install it , it was throwing an error which was " Upload Failed to write in drive " But later we came to ...
Matt
The "Elementor Sonaar Addons" plugin is all of a sudden preventing the Elementor Widget from loadingClosed
Troubleshooting the Theme
Updated August 29, 2022 at 3:58pm
6
Most recent comment from Max:We are not aware of anything like the issue you report. Could you please elaborate on what custom widget you are referring to? Have you check with the developer of that widget?
MICHAEL COWDROY
Header on Tablet & MobileClosed
General Help on the Theme
Updated August 26, 2022 at 7:50pm
2
Most recent comment from Alexandre Dubois:Hi Michael, The Promote header is built with a different section for desktop and tablet/mobile. See hereThe fist section is hidden on tablet and mobile (see here)And the second section is hidden on ...
Sim
Song Titles ModificationClosed
MP3 Audio Player Plugin
Updated August 26, 2022 at 2:21pm
2
Most recent comment from Alexandre Dubois:Hi Sim, You are probably using a mp3 from the media library, so go to wp-admin>media>libraySelect the mp3 file and change the title name here https://d.pr/i/VtcSL3