Okay

Public Tickets

Chris Bailey Adding download button when using the Audio Source Metakey ID to display audioClosed MP3 Audio Player Plugin   Updated July 13, 2022 at 1:56pm   5 Most recent comment from Max:Hi,  Unfortunately, as much as I would love to help you, those features are not possible with Sonaar at the moment. On my end, I tagged this ticket as a feature request so that our development team c ... Andy Webb Conflict with Animated Full Screen Menu pluginClosed MP3 Audio Player Plugin   Updated July 13, 2022 at 11:46am   8 Most recent comment from Andy Webb:Hi MaxThat's great, I've copied over to live and all good thanks so much for your helpHave a good day!Andy Arturo "play" over the productClosed MP3 Audio Player Plugin   Updated July 12, 2022 at 5:29pm   4 Most recent comment from Max:Unfortunately, that is not possible(we dont have an option for that).Perhaps its possible but you will have to hijack the WooCommerce product loop. You can do some research on Google to see if you ca ... Samir add icecast to a playerClosed General Help on the Theme   Updated July 11, 2022 at 2:23pm   2 Most recent comment from Max:Hi,Sorry for the delay, we usually don't work during weekends. I have just replied to your other ticket. Im closing this one to prevent confusion and duplication. David Wong MP3 player wont play tracksClosed MP3 Audio Player Plugin   Updated July 11, 2022 at 2:19pm   4 Most recent comment from Max:Looks like you are using MP3 Audio Player by Sonaar version 3.0 and the Pro version to 3.6.BOTH plugins must be 3.6.Please delete MP3 Audio Player By Sonaar (not the PRO, but the free). Then insta ... Samir add icecast to a playerClosed General Help on the Theme   Updated July 11, 2022 at 2:17pm   5 Most recent comment from Max:Hi,you need to insert your feed URL in Stream > External Audio Links. See screenshot: https://d.pr/i/LG72ck Todd Bates Button on Slider carousel not pointing to the playlistClosed Troubleshooting the Theme   Updated July 9, 2022 at 12:18pm   6 Most recent comment from Max:The widget you are referring to is Slider Revolution (not essential grid). The source of the playlists was set to Playlist but it has to be MP3 Audio Player instead.  George McCormack Adding A CAPTCHAClosed General Help on the Theme   Updated July 9, 2022 at 1:28am   2 Most recent comment from Max:Hi, I'm not very familiar with captcha forms, perhaps there is a plugin for that but I never done a research for this. Sorry Lars Best hosting for WAV, mp3 and aiff files?Closed MP3 Audio Player Plugin   Updated July 8, 2022 at 6:24pm   5 Most recent comment from Lars:Thank you Max, I really appreciate your time.  Kirby Issue Playing audio files on Pro VersionClosed MP3 Audio Player Plugin   Updated July 8, 2022 at 12:13pm   8 Most recent comment from Max:Thanks for sharing. You might want to hire a developer to implement this for you on your site. Currently, it's not in our plan to include it in our package but I'll keep an eye on it. Anthony Guembes This ticket is about me not being able to use and edit my wordpress page. I cannot edit anything on this page.Closed Troubleshooting the Theme   Updated July 8, 2022 at 3:56am   4 Most recent comment from Max:You bought all theme access license with 1 year of updates and support for $89. This license is expired but that's not what make your site not working. If you want me to support and check what i ... Karam The plugin doesn't work probably with ElementorClosed MP3 Audio Player Plugin   Updated July 7, 2022 at 10:00pm   10 Most recent comment from Max:If you want our plugin works with Elementor, you must fix the error that your theme is displaying and which is preventing Elementor to load correctly. We 100% support Elementor, but if your theme thr ... Tudor playlist paginationClosed General Help on the Theme   Updated July 7, 2022 at 1:15pm   2 Most recent comment from Max:Hi there,We dont have pagination system built-in in the player.Perhaps you can use Essential Grid to display single playlist post and have the Essential Grid pagination enabled, but it will display ... George Elementor Pro Kits and SonaarClosed General Help on the Theme   Updated July 7, 2022 at 1:03pm   2 Most recent comment from Max:Hello George,Yes, they can work together seamlessly.Basically, the 100+ Elementor Templates Kit are extra page/section templates you can import anywhere on your site.Please note that Elementor Pro is ... Fack It Worldwide AJAX loadingClosed Troubleshooting the Theme   Updated July 6, 2022 at 1:46am   2 Most recent comment from Max:Hi, I dont know but you have 7.2mb total for 2 images to loads. its huge. each images should be at least 200kb max. see screenshot https://d.pr/i/bx4wdh Please read this article about speed issues an ...