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Public Tickets

Svetlana Theme LicenseClosed General Help on the Theme   Updated August 4, 2022 at 1:16pm   4 Most recent comment from Alexandre Dubois:Right now you have 30% off. So it cost $174.30https://sonaar.io/cart/ Jorge Shorcode widgetClosed MP3 Audio Player Plugin   Updated August 3, 2022 at 2:04pm   4 Most recent comment from Alexandre Dubois:Hello Jorge, You have to set the mp3 file to the right location. You cant set it here Christopher Getting startedClosed MP3 Audio Player Plugin   Updated August 1, 2022 at 4:24pm   4 Most recent comment from Alexandre Dubois:Hello Cristopher, To add a player you can insert this shortcode to your page content [sonaar_audioplayer albums="1011"][/sonaar_audioplayer]You have to replace the albums parameter value by a podcas ... David Can't disable Sticky PlayerClosed MP3 Audio Player Plugin   Updated July 28, 2022 at 7:11pm   4 Most recent comment from Alexandre Dubois:You are welcome Steve Albertson I can't figure out where "by Herbalizer" is to change it to the proper band name. by Herbalizer is the default that came with the theme.Closed General Help on the Theme   Updated July 28, 2022 at 2:19pm   4 Most recent comment from Alexandre Dubois:You are welcome Julian DISTRIFESTClosed General Help on the Theme   Updated July 26, 2022 at 10:53pm   2 Most recent comment from Max:Hello, Please raise Max execution time limit on your web hosting to 600 instead of 30. You may have to ask your web hosting to do it for you.  Freddy Cardoza Disabled Theme, but I have lifetime membershipClosed Troubleshooting the Theme   Updated July 26, 2022 at 3:20am   7 Most recent comment from Freddy Cardoza:P.S.  Please close ticket.  Thank you. Shannon Plaquet repeating error in debug.log > custom-style.php on line 2Closed Troubleshooting the Theme   Updated July 25, 2022 at 11:25am   9 Most recent comment from Shannon Plaquet:I think we can close this ticket out.  Ignar Rip Plugin does not work Give Plugin for CrowdfundingClosed MP3 Audio Player Plugin   Updated July 24, 2022 at 11:51pm   10 Most recent comment from Max:Hi, You won't have any issue to update. The same fix will be part of our update so don't worry.  John Purchased MP3 Pro Player-Will Not Activate!Closed MP3 Audio Player Plugin   Updated July 23, 2022 at 12:59pm   2 Most recent comment from Max:Hi,Have you installed the sonaar-music-pro.zip plugin yet ? To download it, login to your sonaar.io account and go to My Account > Downloads.Once the plugin is installed (in wp-admin > plugins > ad ... Christian linking Events with Google CalendarClosed General Help on the Theme   Updated July 23, 2022 at 12:56pm   2 Most recent comment from Max:Hi Christian, Unfortunately, as much as I would love to help you, this feature is not possible with Sonaar at the moment. On my end, I tagged this ticket as a feature request so that our development ... tyler too many requests error msgClosed Troubleshooting the Theme   Updated July 23, 2022 at 12:56pm   2 Most recent comment from Max:Hi,Please check this directly with your web  hosting provider.Additional info on the 429 Too many request issue: https://www.hostinger.com/tutorials/429-too-many-requests-errorPlease read this arti ... Shafee Sonaar Shortcodes don't displayClosed MP3 Audio Player Plugin   Updated July 22, 2022 at 4:18am   5 Most recent comment from Shafee:working thanks Shrey Vedantham adding image to episode pageClosed MP3 Audio Player Plugin   Updated July 20, 2022 at 11:45am   3 Most recent comment from Max:Also, I need URL access so I can see how the page is built Pablo Mielgo License problemClosed General Help on the Theme   Updated July 18, 2022 at 11:00pm   4 Most recent comment from Max:Is all third party plugins updated as well? Go to wp-admin > appearance > install plugins to find out.