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Public Tickets

Rick Mazur page double loadingClosed Troubleshooting the Theme   Updated August 11, 2022 at 2:07pm   6 Most recent comment from Alexandre Dubois:The menu is built through a "header and footer" post type. To edit the header, go to wp-admin>header & footerAnd edit the header post through the elementor editor. As you will see, the "subscribe" i ... Nathan Nifco CommentsClosed General Help on the Theme   Updated August 10, 2022 at 7:20pm   5 Most recent comment from Nathan Nifco:Hi Alexandre,I did add the following code to the function.php file with no avail - still does not show the wpDiscuz comments on a Sonaar playlist:function comment_support_for_my_custom_post_type() { a ... englishbhff hello, how do I only play a single track in a playlist? or start from a particular track in the playlist? Thanks for your help!Closed MP3 Audio Player Plugin   Updated August 10, 2022 at 4:23pm   2 Most recent comment from Alexandre Dubois:Hi,If you want to add a link who targeted a specific track from a playlist here the shortcode: [sonaar_ts  track_id="4"]Play track 4[/sonaar_ts].   Rudi Jansen mail function and video position in pagesClosed General Help on the Theme   Updated August 10, 2022 at 4:16pm   17 Most recent comment from Max:Hello Rudi, What kind of maintenance support would you need? Is it ponctual modification to your content or updates wordpress version, themes and plugins? For ponctual modification, we charge $80 pe ... Paul Koch Audio streamingClosed MP3 Audio Player Plugin   Updated August 10, 2022 at 1:35pm   5 Most recent comment from Max:Hi, To learn more about Continuous Audio Playback and tool to use, read this blog: https://sonaar.io/tips-and-tricks/continuous-audio-player-on-wordpress/ Iveta web not showing live (only in preview mode)Closed Troubleshooting the Theme   Updated August 9, 2022 at 1:03am   2 Most recent comment from Max:HiIt looks like a JavaScript conflict. Could you try something for me? Please deactivate all your plugins except Elementor Sonaar Addon, Elementor, Essential Grid and Revolution Slider then see if th ... Keith Lay Invalid Certificate / unsafe siteClosed Troubleshooting the Theme   Updated August 5, 2022 at 5:02pm   2 Most recent comment from Alexandre Dubois:The issue is about the SSL Certificat.I cant tell why your friend is the only one with this issue. MAybe the issue is on its side. Maybe its computer is set on the wrong date (Ok... it is just a guess ... Svetlana Theme LicenseClosed General Help on the Theme   Updated August 4, 2022 at 1:16pm   4 Most recent comment from Alexandre Dubois:Right now you have 30% off. So it cost $174.30https://sonaar.io/cart/ Jorge Shorcode widgetClosed MP3 Audio Player Plugin   Updated August 3, 2022 at 2:04pm   4 Most recent comment from Alexandre Dubois:Hello Jorge, You have to set the mp3 file to the right location. You cant set it here Christopher Getting startedClosed MP3 Audio Player Plugin   Updated August 1, 2022 at 4:24pm   4 Most recent comment from Alexandre Dubois:Hello Cristopher, To add a player you can insert this shortcode to your page content [sonaar_audioplayer albums="1011"][/sonaar_audioplayer]You have to replace the albums parameter value by a podcas ... David Can't disable Sticky PlayerClosed MP3 Audio Player Plugin   Updated July 28, 2022 at 7:11pm   4 Most recent comment from Alexandre Dubois:You are welcome Steve Albertson I can't figure out where "by Herbalizer" is to change it to the proper band name. by Herbalizer is the default that came with the theme.Closed General Help on the Theme   Updated July 28, 2022 at 2:19pm   4 Most recent comment from Alexandre Dubois:You are welcome Julian DISTRIFESTClosed General Help on the Theme   Updated July 26, 2022 at 10:53pm   2 Most recent comment from Max:Hello, Please raise Max execution time limit on your web hosting to 600 instead of 30. You may have to ask your web hosting to do it for you.  Freddy Cardoza Disabled Theme, but I have lifetime membershipClosed Troubleshooting the Theme   Updated July 26, 2022 at 3:20am   7 Most recent comment from Freddy Cardoza:P.S.  Please close ticket.  Thank you. Shannon Plaquet repeating error in debug.log > custom-style.php on line 2Closed Troubleshooting the Theme   Updated July 25, 2022 at 11:25am   9 Most recent comment from Shannon Plaquet:I think we can close this ticket out.