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Public Tickets

Keith Lay line about Deprecation is inserted in pagesClosed General Help on the Theme   Updated September 8, 2022 at 1:55pm   2 Most recent comment from Alexandre Dubois:Hi Keith, We will release a new theme version today  or tomorrow. Until then, you still can disable the wp-debug to rid warnings.  Riley What is this meta box?Closed MP3 Audio Player Plugin   Updated September 7, 2022 at 1:51pm   4 Most recent comment from Alexandre Dubois:Hi ,Yes, episode post replace playlist post when the podcast focused mode is selected. Please follow instructions from https://sonaar.ticksy.com/ticket/3116091/ to see if we have a conflict here be ... Christian change scrolling menu colorClosed General Help on the Theme   Updated September 7, 2022 at 3:55pm   2 Most recent comment from Christian:I found the settings under WP-Admin, Theme Options:MENU CONTAINER, Menu Background Color When "Menu Effect On Scroll > MINI is activated"MOBILE SETTINGS, Mobile Menu BackgroundMOBILE SETTINGS, Mobil ... Tristan Shortcode functionality lackingClosed MP3 Audio Player Plugin   Updated September 6, 2022 at 1:11pm   2 Most recent comment from Max:Hello Tristan,As you said, th CTA buttons must be set directly in our custom fields. We don't have options to add CTA "on-the-fly" with the shortcode. On my end, I tagged this ticket as a featur ... AK Alexander Feature InquiryClosed MP3 Audio Player Plugin   Updated September 4, 2022 at 7:22pm   2 Most recent comment from Max:Hi,  Unfortunately, as much as I would love to help you, this feature is not possible with Sonaar at the moment. On my end, I tagged this ticket as a feature request so that our development team can ... Robert Thompson floating of playerClosed MP3 Audio Player Plugin   Updated September 3, 2022 at 9:46pm   2 Most recent comment from Max:Hi, What's your website URL so I can check into the issue? Tomroad Payment Yearly?Closed MP3 Audio Player Plugin   Updated September 3, 2022 at 5:27pm   2 Most recent comment from Max:Hi, This product is a one-time fee and it also includes 1 year of updates and support. After 1 year, you will be able to renew for 1 additional year of update and support. If you don't want to r ... BillyDiNapoliMusic attached mp3 player to shopClosed MP3 Audio Player Plugin   Updated September 2, 2022 at 2:40pm   1 Most recent comment from BillyDiNapoliMusic:Have uploaded the Old School Cool album to the SHOP in wordpress page in the mp3 player PRO and cannot find where to ATTACH it to the WooCommerce for the Album to be sold online? None of it makes any ... Jeff 500 Server ErrorClosed Troubleshooting the Theme   Updated September 1, 2022 at 1:19pm   2 Most recent comment from Alexandre Dubois:Hi Jeff, I cant tell what is broken but I have fixed this by duplicating the "Exploring the Unexplained" page and replace the current homepage by the duplicated page. Brad Menendez Using plugin with Super Carousel PluginClosed MP3 Audio Player Plugin   Updated August 31, 2022 at 7:12pm   6 Most recent comment from Alexandre Dubois:You cant insert the audio url through the [sonaar_ts] shortcode or the [sonaar_audioplayer] shortcode Mike Molenkamp The Apex themeClosed Troubleshooting the Theme   Updated August 31, 2022 at 1:23pm   2 Most recent comment from Alexandre Dubois:Hi Mike, I dont see any social media icon on the top right. Only those to the bottom:Are you able to provide a screenshot? Cesar Darwin Diaz link in the menu that scrolls to a page sectionClosed General Help on the Theme   Updated August 31, 2022 at 1:14pm   2 Most recent comment from Alexandre Dubois:Hi Cesar, No, unfortunately, this option is not available. Kenneth White No sub menu showing on mobile device (cellphone)Closed Troubleshooting the Theme   Updated August 30, 2022 at 4:42pm   2 Most recent comment from Max:Hi This menu item contains sub-menu items.  On desktop, you can "hover it" to unveil the sub-menu as well as to "click it" and link to somewhere. On mobile however, there is no hover technically pos ... Cathal Dynamic selection of Post MP3 and extending playback controlsClosed MP3 Audio Player Plugin   Updated August 30, 2022 at 2:19pm   2 Most recent comment from Alexandre Dubois:Hi Cathal, 1- Our player already have a speed rate button (see here), but if you want to developpe your own button you can use those function.-If the sticky player is not enable, and the Synthetic w ... Andrew bug reportClosed MP3 Audio Player Plugin   Updated August 30, 2022 at 1:34pm   2 Most recent comment from Alexandre Dubois:Hi Andrew, I cant reproduce the issue on my side and no other customer has reported this bug. Is it possible to share a login credential so I can see the issue?.