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Public Tickets

Debra Powell I purchased the same thems twice and I thought they where differentClosed General Help on the Theme   Updated June 1, 2022 at 3:05pm   3 Most recent comment from Debra Powell:Thank you so much for your help☺️ Shaya Removing Waveform TypeClosed MP3 Audio Player Plugin   Updated May 31, 2022 at 8:57pm   4 Most recent comment from Alexandre Dubois:Hi Shaya, Be awared the sticky player is designed to have a progressbar. It could look a bit weird without it. But here a custom css to remove the progress bar. #sonaar-player .player div.wavesurfe ... Konstantinos Cheilakos Google Analytics events not showingClosed MP3 Audio Player Plugin   Updated May 31, 2022 at 6:43pm   2 Most recent comment from Max:Hi,Please read this article to check if Analytics is setup correctly: https://www.monsterinsights.com/how-to-check-if-google-analytics-is-working/ Jordan Exclusive Licences with WooCommerceClosed MP3 Audio Player Plugin   Updated May 31, 2022 at 4:40pm   2 Most recent comment from Max:Hello Jordan,Unfortunately, the product variations in WooCommerce cannot be deleted automatically regarding which other product variations users buy. You will have to delete them manually. Perhaps ... Robert Phillips-Legge Fatal error caused by MP3 playerClosed MP3 Audio Player Plugin   Updated May 31, 2022 at 4:19pm   15 Most recent comment from Robert Phillips-Legge:Thansk Maxbest retgardsROb Floor Faster loadtime by deleting unused stuffClosed General Help on the Theme   Updated May 31, 2022 at 4:05pm   2 Most recent comment from Max:Hi,the audio player built-in with the theme cannot be deactivated im afraid.Please read this article about speed issues and optimizations. Floor The page refreshes when I don't want to be refreshedClosed General Help on the Theme   Updated May 31, 2022 at 2:41pm   2 Most recent comment from Alexandre Dubois:Hi Floor, We are going a bit beyond the scope of our support here. Maybe it is related to WP Rocket. The best way to know is to disable it. Dee Music playerClosed MP3 Audio Player Plugin   Updated May 30, 2022 at 9:35pm   2 Most recent comment from Max:Hi, I'm the CEO of the company and also head of support. I understand you don't want to share or provide administrator access but it's the easiest way to fix your issue because it allo ... Dan podcast rss feedClosed MP3 Audio Player Plugin   Updated May 30, 2022 at 4:50pm   4 Most recent comment from Max:Hi,I did a test page here https://rotarydistrict5110.com/test-page/The issue you had is because you had to select this option https://d.pr/i/DyumJu Las Scroll Track List ViewClosed MP3 Audio Player Plugin   Updated May 30, 2022 at 4:10pm   4 Most recent comment from Max:If you use shortcode then use the shortcode attribute scrollbarEnable scrollbar within tracklist. Value: true or false. eg: scrollbar="true" To learn more about all shortcode attribute available, s ... Adam printful not connecting to woocommerce apiClosed General Help on the Theme   Updated May 29, 2022 at 12:17pm   3 Most recent comment from Adam:seems it's a WooCommerce issue, not thinking a problem with the theme anymore. Have tried turning off every plug-in, theme change, rolling back to previous backups. The store is working again. Bu ... Arturo after update, don't recognize my licenceClosed MP3 Audio Player Plugin   Updated May 29, 2022 at 12:23am   4 Most recent comment from Max:Great!  Dee Music playerClosed MP3 Audio Player Plugin   Updated May 28, 2022 at 12:28am   4 Most recent comment from Max:Could you please provide me access to your wp-admin and I will gladly check the issue you have. Nel Music Player (Amazon S3 Stream)Closed MP3 Audio Player Plugin   Updated May 24, 2022 at 12:55pm   6 Most recent comment from Max:Hi,Please read this article about this: https://sonaar.io/docs/preventing-mp3-download-block-direct-url-file-access/ Devon Moore Music sliderClosed MP3 Audio Player Plugin   Updated May 23, 2022 at 9:00pm   12 Most recent comment from Max:The screenshot you are referring to looks like only the MP3 Audio Player is installed. All other widgets you see on our tutorials are part of the Sonaar Theme.. You must use Sonaar Theme in order to g ...