Public Tickets
Shannon Plaquet
shortcode for the_title?Closed
General Help on the Theme
Updated June 3, 2022 at 5:29pm
2
Most recent comment from Alexandre Dubois:Hi Shannon, The BandInTown widget is not designed to be dynamic. I dont think you can use meta tag with elementor. The way to make element dynamic is available with elementor pro.Here a quick video w ...
Matt
Bandcamp integrationClosed
MP3 Audio Player Plugin
Updated June 3, 2022 at 11:12am
2
Most recent comment from Max:HiUnfortunately, Bandcamp does not allow their tracks to be streaming with non-native bandcamp players. Here is a list of streaming servers we have tested so far.
Mikkel Linding Juhl
Stickey player is not at the bottomClosed
MP3 Audio Player Plugin
Updated June 2, 2022 at 8:57pm
6
Most recent comment from Mikkel Linding Juhl:Well I still need some things done but I'll let you know if it still is a problem at that time
Debra Powell
Once I get the templatesClosed
General Help on the Theme
Updated June 2, 2022 at 6:26pm
2
Most recent comment from Alexandre Dubois:Hi Debra, Are you talking about Elementor Templates? Here the documentation about how to use them:https://sonaar.io/docs/how-to-install-the-elementor-templates-kit-by-sonaar
Roman
problems after updateClosed
MP3 Audio Player Plugin
Updated June 1, 2022 at 8:54pm
11
Most recent comment from Alexandre Dubois:I roman, It is fixed
Debra Powell
My themes aren’t workingClosed
Troubleshooting the Theme
Updated June 1, 2022 at 6:40pm
3
Most recent comment from Max:Yes, the 100+ Elementor Templates addon kit is include with the $99 or $179 plugin version. I have previously refunded the $59 100+ Elementor Templates addon kit that you have purchased separately
Brian Campbell
Unable to change theme colorClosed
General Help on the Theme
Updated June 1, 2022 at 4:02pm
4
Most recent comment from Alexandre Dubois:Hi Brian,Please go to wp-admin>Essential Grid>Item Skin EditorEdit the "podcast skin"Select the button elementClick on the Style tabOpen the BG panelAnd change the Background colorSee here
Andrew Green
DJ Beats Theme Essential Grid wont play you tube audioClosed
Troubleshooting the Theme
Updated June 1, 2022 at 3:57pm
2
Most recent comment from Alexandre Dubois:Hi Andrew, If you are talking about videos on this page https://www.djgreenie.co.uk/music-click-play/ you are using the click and play skin. It doesnt work for videos. You should built or use an ...
Debra Powell
I purchased the same thems twice and I thought they where differentClosed
General Help on the Theme
Updated June 1, 2022 at 3:05pm
3
Most recent comment from Debra Powell:Thank you so much for your help☺️
Shaya
Removing Waveform TypeClosed
MP3 Audio Player Plugin
Updated May 31, 2022 at 8:57pm
4
Most recent comment from Alexandre Dubois:Hi Shaya, Be awared the sticky player is designed to have a progressbar. It could look a bit weird without it. But here a custom css to remove the progress bar. #sonaar-player .player div.wavesurfe ...
Konstantinos Cheilakos
Google Analytics events not showingClosed
MP3 Audio Player Plugin
Updated May 31, 2022 at 6:43pm
2
Most recent comment from Max:Hi,Please read this article to check if Analytics is setup correctly: https://www.monsterinsights.com/how-to-check-if-google-analytics-is-working/
Jordan
Exclusive Licences with WooCommerceClosed
MP3 Audio Player Plugin
Updated May 31, 2022 at 4:40pm
2
Most recent comment from Max:Hello Jordan,Unfortunately, the product variations in WooCommerce cannot be deleted automatically regarding which other product variations users buy. You will have to delete them manually. Perhaps ...
Robert Phillips-Legge
Fatal error caused by MP3 playerClosed
MP3 Audio Player Plugin
Updated May 31, 2022 at 4:19pm
15
Most recent comment from Robert Phillips-Legge:Thansk Maxbest retgardsROb
Floor
Faster loadtime by deleting unused stuffClosed
General Help on the Theme
Updated May 31, 2022 at 4:05pm
2
Most recent comment from Max:Hi,the audio player built-in with the theme cannot be deactivated im afraid.Please read this article about speed issues and optimizations.
Floor
The page refreshes when I don't want to be refreshedClosed
General Help on the Theme
Updated May 31, 2022 at 2:41pm
2
Most recent comment from Alexandre Dubois:Hi Floor, We are going a bit beyond the scope of our support here. Maybe it is related to WP Rocket. The best way to know is to disable it.