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Public Tickets

Kenny Theme Options and Plugin OptionsClosed Podcast Help on the Theme   Updated July 18, 2022 at 5:27pm   4 Most recent comment from Max:Hi, I'm so sorry for the confusion! I thought you were talking about a different themes from another author and didn't realize that you were taking about our own castopress theme. (there is ... Kenny Stop when episode ends...Closed MP3 Audio Player Plugin   Updated July 18, 2022 at 4:44pm   4 Most recent comment from Kenny:Hi Max,I will be rolling in a new theme/framework (Hello Elementor... a direction you gave on another ticket).  Let me see if perhaps that solves the problem.  If not, I will reach back out, and let ... Mat Murray Cron job not bringing in new podcast from PodbeanClosed Podcast Help on the Theme   Updated July 18, 2022 at 1:41pm   6 Most recent comment from Max:You are welcome Floor Changing the Header of this pageClosed General Help on the Theme   Updated July 18, 2022 at 1:41pm   2 Most recent comment from Max:Hi,Unfortunately, that is not possible to use a secondary header for this custom post type.Perhaps you can do this with Elementor Pro's theme builder, but im not sure if it will works. you might ... Tudor PlaylistClosed General Help on the Theme   Updated July 18, 2022 at 1:04pm   2 Most recent comment from Max:Hi,I can't seem to be able to reproduce on my computer. Could you please elaborate on the steps to reproduce the issue on my end and I will check this for you.I can see both album art on the 2 ... Kenny Missing/Buggy OptionsClosed MP3 Audio Player Plugin   Updated July 18, 2022 at 12:54pm   4 Most recent comment from Max:Hi,The CTA button should NOT be present when using the button layout. This will be fixed in the next plugin update. Gavin hiding mp3 linkClosed MP3 Audio Player Plugin   Updated July 14, 2022 at 2:50pm   3 Most recent comment from Gavin:Excellent! thank you very much for thiskind regards Madelyn Harris Website Won't LoadClosed Troubleshooting the Theme   Updated July 13, 2022 at 11:08pm   2 Most recent comment from Max:I'm closing this ticket since we have answered on messenger about this issue. This will prevent duplication and confusion.  Chris Bailey Adding download button when using the Audio Source Metakey ID to display audioClosed MP3 Audio Player Plugin   Updated July 13, 2022 at 1:56pm   5 Most recent comment from Max:Hi,  Unfortunately, as much as I would love to help you, those features are not possible with Sonaar at the moment. On my end, I tagged this ticket as a feature request so that our development team c ... Andy Webb Conflict with Animated Full Screen Menu pluginClosed MP3 Audio Player Plugin   Updated July 13, 2022 at 11:46am   8 Most recent comment from Andy Webb:Hi MaxThat's great, I've copied over to live and all good thanks so much for your helpHave a good day!Andy Arturo "play" over the productClosed MP3 Audio Player Plugin   Updated July 12, 2022 at 5:29pm   4 Most recent comment from Max:Unfortunately, that is not possible(we dont have an option for that).Perhaps its possible but you will have to hijack the WooCommerce product loop. You can do some research on Google to see if you ca ... Samir add icecast to a playerClosed General Help on the Theme   Updated July 11, 2022 at 2:23pm   2 Most recent comment from Max:Hi,Sorry for the delay, we usually don't work during weekends. I have just replied to your other ticket. Im closing this one to prevent confusion and duplication. David Wong MP3 player wont play tracksClosed MP3 Audio Player Plugin   Updated July 11, 2022 at 2:19pm   4 Most recent comment from Max:Looks like you are using MP3 Audio Player by Sonaar version 3.0 and the Pro version to 3.6.BOTH plugins must be 3.6.Please delete MP3 Audio Player By Sonaar (not the PRO, but the free). Then insta ... Samir add icecast to a playerClosed General Help on the Theme   Updated July 11, 2022 at 2:17pm   5 Most recent comment from Max:Hi,you need to insert your feed URL in Stream > External Audio Links. See screenshot: https://d.pr/i/LG72ck Todd Bates Button on Slider carousel not pointing to the playlistClosed Troubleshooting the Theme   Updated July 9, 2022 at 12:18pm   6 Most recent comment from Max:The widget you are referring to is Slider Revolution (not essential grid). The source of the playlists was set to Playlist but it has to be MP3 Audio Player instead.