Public Tickets
Iveta
web not showing live (only in preview mode)Closed
Troubleshooting the Theme
Updated August 9, 2022 at 1:03am
2
Most recent comment from Max:HiIt looks like a JavaScript conflict.
Could you try something for me? Please deactivate all your plugins except Elementor Sonaar Addon, Elementor, Essential Grid and Revolution Slider then see if th ...
Keith Lay
Invalid Certificate / unsafe siteClosed
Troubleshooting the Theme
Updated August 5, 2022 at 5:02pm
2
Most recent comment from Alexandre Dubois:The issue is about the SSL Certificat.I cant tell why your friend is the only one with this issue. MAybe the issue is on its side. Maybe its computer is set on the wrong date (Ok... it is just a guess ...
Svetlana
Theme LicenseClosed
General Help on the Theme
Updated August 4, 2022 at 1:16pm
4
Most recent comment from Alexandre Dubois:Right now you have 30% off. So it cost $174.30https://sonaar.io/cart/
Jorge
Shorcode widgetClosed
MP3 Audio Player Plugin
Updated August 3, 2022 at 2:04pm
4
Most recent comment from Alexandre Dubois:Hello Jorge, You have to set the mp3 file to the right location. You cant set it here
Christopher
Getting startedClosed
MP3 Audio Player Plugin
Updated August 1, 2022 at 4:24pm
4
Most recent comment from Alexandre Dubois:Hello Cristopher, To add a player you can insert this shortcode to your page content [sonaar_audioplayer albums="1011"][/sonaar_audioplayer]You have to replace the albums parameter value by a podcas ...
David
Can't disable Sticky PlayerClosed
MP3 Audio Player Plugin
Updated July 28, 2022 at 7:11pm
4
Most recent comment from Alexandre Dubois:You are welcome
Steve Albertson
I can't figure out where "by Herbalizer" is to change it to the proper band name. by Herbalizer is the default that came with the theme.Closed
General Help on the Theme
Updated July 28, 2022 at 2:19pm
4
Most recent comment from Alexandre Dubois:You are welcome
Julian
DISTRIFESTClosed
General Help on the Theme
Updated July 26, 2022 at 10:53pm
2
Most recent comment from Max:Hello, Please raise Max execution time limit on your web hosting to 600 instead of 30. You may have to ask your web hosting to do it for you.
Freddy Cardoza
Disabled Theme, but I have lifetime membershipClosed
Troubleshooting the Theme
Updated July 26, 2022 at 3:20am
7
Most recent comment from Freddy Cardoza:P.S. Please close ticket. Thank you.
Shannon Plaquet
repeating error in debug.log > custom-style.php on line 2Closed
Troubleshooting the Theme
Updated July 25, 2022 at 11:25am
9
Most recent comment from Shannon Plaquet:I think we can close this ticket out.
Ignar Rip
Plugin does not work Give Plugin for CrowdfundingClosed
MP3 Audio Player Plugin
Updated July 24, 2022 at 11:51pm
10
Most recent comment from Max:Hi, You won't have any issue to update. The same fix will be part of our update so don't worry.
John
Purchased MP3 Pro Player-Will Not Activate!Closed
MP3 Audio Player Plugin
Updated July 23, 2022 at 12:59pm
2
Most recent comment from Max:Hi,Have you installed the sonaar-music-pro.zip plugin yet ? To download it, login to your sonaar.io account and go to My Account > Downloads.Once the plugin is installed (in wp-admin > plugins > ad ...
Christian
linking Events with Google CalendarClosed
General Help on the Theme
Updated July 23, 2022 at 12:56pm
2
Most recent comment from Max:Hi Christian,
Unfortunately, as much as I would love to help you, this feature is not possible with Sonaar at the moment.
On my end, I tagged this ticket as a feature request so that our development ...
tyler
too many requests error msgClosed
Troubleshooting the Theme
Updated July 23, 2022 at 12:56pm
2
Most recent comment from Max:Hi,Please check this directly with your web hosting provider.Additional info on the 429 Too many request issue: https://www.hostinger.com/tutorials/429-too-many-requests-errorPlease read this arti ...
Shafee
Sonaar Shortcodes don't displayClosed
MP3 Audio Player Plugin
Updated July 22, 2022 at 4:18am
5
Most recent comment from Shafee:working thanks