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Public Tickets

Volker woocommerce templateClosed Troubleshooting the Theme   Updated April 26, 2022 at 1:57pm   2 Most recent comment from Max:Hi,In version 4.23, we dont use any WooCommerce template files..Perhaps you are using WooCommerce template in your Child theme tho. I recommend you check with the developer of your website why WooCom ... Michael Spackman Unique Track pictureClosed MP3 Audio Player Plugin   Updated April 25, 2022 at 7:59pm   2 Most recent comment from Max:Hi,Yes you can add individual track artwork here: https://d.pr/i/OODtv3 [email protected] registar Sonaar pluginClosed MP3 Audio Player Plugin   Updated April 25, 2022 at 5:15pm   2 Most recent comment from Max:Hi Make sure to install the pro addon plugin first. You can download the pro addon by login into your Sonaar account and go to My Account > Downloads  Floor Changin the playlist template pageClosed General Help on the Theme   Updated April 25, 2022 at 1:50pm   5 Most recent comment from Alexandre Dubois:Hi, You just have to drag and drop the "parallax grid" element (see here)But this element can only be linked to playlist post or artist post. Maybe it could be a better idea to use essential Grid to ... Chnebierk Is playing audio muted possible ?Closed MP3 Audio Player Plugin   Updated April 23, 2022 at 1:51pm   2 Most recent comment from Max:Hi, I'm a bit confused. Could you elaborate the goal why you need a muted audio player to auto play? I understand the need to mute the audio when launching a video to by pass the auto play poli ... Yi Yang Already bought pro plan but cannot see it on my elementorClosed MP3 Audio Player Plugin   Updated April 23, 2022 at 1:49pm   2 Most recent comment from Max:HiHave you installed the pro addon plugin? You can download from your Sonaar account > My Account > Downloads  Tristan Unable to insert download log entry in databaseClosed Troubleshooting the Theme   Updated April 21, 2022 at 1:30pm   3 Most recent comment from Tristan:Thank you Max. I solved it :)  Devin Pages loading incorrectlyClosed Troubleshooting the Theme   Updated April 21, 2022 at 3:36am   4 Most recent comment from Max:Yes.  Floor How to change the color of the YouTube grid?Closed General Help on the Theme   Updated April 19, 2022 at 9:18pm   2 Most recent comment from Max:Hi,edit the skin of your essential grid. see screenshot https://d.pr/i/Ew1eVrThen go to Spaces > Content tab and change the background color there. see screenshot https://d.pr/i/usofZl Floor How do I change the Space of the artist pageClosed General Help on the Theme   Updated April 19, 2022 at 9:16pm   2 Most recent comment from Max:Hi,edit your artist post and choose Blank Layout as the template. see screenshot https://d.pr/i/9xE6oD Guy Luxxxe Banner's pageClosed Troubleshooting the Theme   Updated April 19, 2022 at 5:25pm   5 Most recent comment from Guy Luxxxe:Salut,Merci pour l'info !Effectivement, je viens de le désactiver et tout fonctionne normalement.Je vais prendre contact avec l'équipe de Beatstore.Bonne soirée mbvmatt28 Licence not workingClosed Troubleshooting the Theme   Updated April 19, 2022 at 4:46pm   3 Most recent comment from mbvmatt28:That worked! thank you! Floor Changing the color of the text of the Artist pageClosed General Help on the Theme   Updated April 19, 2022 at 3:59pm   2 Most recent comment from Floor:Hi Guys,Nevermind, I just want to deleted the whole left section!Please visit my other ticket.Kind regards,Floor Daniel My website has changedClosed Troubleshooting the Theme   Updated April 19, 2022 at 2:54pm   4 Most recent comment from Max:Hi,please edit your page and click this button to jump back in Elementor editor: https://d.pr/i/671tPv CURTIS ALLEN Elementor widgets not workingClosed General Help on the Theme   Updated April 19, 2022 at 2:40pm   14 Most recent comment from Max:Hi,Im confused...just replace the title here by editing your page post? See screenshot https://d.pr/i/0THm07