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Public Tickets

Gabrielle Podcastr Player not updating to latest episodeClosed Troubleshooting the Theme   Updated December 23, 2021 at 12:28am   3 Most recent comment from Gabrielle:Interesting. There were changes to the cronjob setup by myself, and we do have someone starting to work on our site. They spoke to someone who said the same thing. But I was told it was Sonaar support ... Farichmed The remote plugin package consists of more than one file, but the files are not packaged in a folder. Please contact the plugin provider and ask them to package their plugin according to the WordPress guidelines.Closed Troubleshooting the Theme   Updated December 22, 2021 at 12:22am   6 Most recent comment from Alexandre Dubois:you are welcome Svetlana Increasing the margin from the top edge when navigating through pagesClosed Troubleshooting the Theme   Updated December 20, 2021 at 3:52pm   19 Most recent comment from Alexandre Dubois:Hi,Thanks for the video capture. I m able to reproduce the issue now. I have set the slider to fullwidth. We have a conflict now with the "auto" with settings and the ajax navigation. This is very so ... xymktg Elementor Nav Menu Won't Show on HomepageClosed Troubleshooting the Theme   Updated December 9, 2021 at 9:49pm   2 Most recent comment from Max:If you refresh the page you're on, does the Elementor nav bar appear again?Could you please elaborate on the steps to reproduce the issue on my end and send me screenshot and I will check this f ... hopeton Removing Social Media FooterClosed Troubleshooting the Theme   Updated December 7, 2021 at 7:09pm   4 Most recent comment from Alexandre Dubois:You are welcome George McCormack mailchimp not adding addresesClosed Troubleshooting the Theme   Updated December 7, 2021 at 3:50pm   4 Most recent comment from Alexandre Dubois:Hi, Everything looks well set on your side. The Mailchimp feature should work. It works on my side and on others customers projects. Please try with another plugins. Try with "mailchimp for WP" plu ... Chase Color and formatting on mobileClosed Troubleshooting the Theme   Updated December 6, 2021 at 2:50pm   6 Most recent comment from Max:What blurb exactly (screenshot please)? have you checked the styling background of its column or section? Bill Steffey Playlists not showingClosed Troubleshooting the Theme   Updated December 1, 2021 at 8:45pm   6 Most recent comment from Bill Steffey:Ah! Ok. Thanks. I didn't realize I failed to add those modules! Have a great week. Alex Lykesas Font awesome updateClosed Troubleshooting the Theme   Updated November 29, 2021 at 3:49pm   2 Most recent comment from Alexandre Dubois:Hi Alex, It is fixed now. I have enable "Load Font Awesome 4 Support"https://d.pr/i/NNaGY3 Walt D Mailchimp APIClosed Troubleshooting the Theme   Updated November 27, 2021 at 5:25pm   2 Most recent comment from Max:Please read this article https://sonaar.ticksy.com/article/15448Tell me if it works Alex Lykesas Essential Grid InstagramClosed Troubleshooting the Theme   Updated November 20, 2021 at 3:46pm   2 Most recent comment from Max:Hi,While Essential Grid fixed the Instagram issue in 3.0.11, this new version bring an important issue with Ajax compatibility with our theme.We recommend updating to 3.0.11 only if you DONT use our A ... Johnny Burke buttons on audio player not workingClosed Troubleshooting the Theme   Updated November 20, 2021 at 3:00am   6 Most recent comment from Max:Please clear your browser cache or try in incognito window. Here it works.  Johnny Burke "page not found" errorClosed Troubleshooting the Theme   Updated November 19, 2021 at 2:26pm   3 Most recent comment from Max:Sometimes you can only resave permalinks in wp-admin > settings > permalinks and hit save. Adolfo Error installing Template Kit,Closed Troubleshooting the Theme   Updated November 11, 2021 at 1:34pm   2 Most recent comment from Max:Hi there,You must not unzip it on your computer. you must upload the file as is.Sometimes, that's your web browser who decide to automatically unzip files for you which is a bad practice. See thi ... Chase Changning Background ImageClosed Troubleshooting the Theme   Updated November 11, 2021 at 1:32pm   2 Most recent comment from Max:Edit page with Elementor. See screenshot https://d.pr/i/9pf5OJ