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Public Tickets

Jordan Thompson Unable to download any theme whatsoverClosed Troubleshooting the Theme   Updated January 2, 2021 at 4:44pm   2 Most recent comment from Max:Hi,the video is not downloading. Could you please send me a url link to your video so I can download it? David Arkenstone email brokenClosed Troubleshooting the Theme   Updated December 30, 2021 at 5:30pm   2 Most recent comment from Max:Hi,Here, we only manage the web hosting. We don't manage email hosting.You should check with your email hosting directly what is not working. If you dont know who is your email hosting, perhaps c ... James Past Events showing in Essential GridClosed Troubleshooting the Theme   Updated December 30, 2021 at 3:55pm   2 Most recent comment from Max:Hi James,thanks for reaching out.Unfortunately, Essential Grid doesn't allow to show past events in their grid im afraid. Brandon Wildhaber Compatibility issues with Elementor Theme Builder + Header & FooterClosed Troubleshooting the Theme   Updated December 30, 2021 at 3:53pm   2 Most recent comment from Max:Hi,have you tried to build your custom header with Elementor Pro's theme builder feature yet and set your conditions? it should work. hopeton Adding a video to a current pageClosed Troubleshooting the Theme   Updated December 29, 2021 at 4:14pm   3 Most recent comment from Max:Hi,To troubleshoot this, please follow these steps.1) Make sure you are using the most updated versions of Elementor, WordPress & your theme. 2) Please deactivate all your plugins except Elementor So ... Vlad D Off canvas mobile vs desktopClosed Troubleshooting the Theme   Updated December 24, 2021 at 2:32pm   4 Most recent comment from Max:Thank you Vlad.Happy holidays ! aneeta no ajaxifyClosed Troubleshooting the Theme   Updated December 23, 2021 at 5:24pm   2 Most recent comment from Max:Hi,In most cases, the issue is related to one of the third-party plugins which are not compatible with AJAX page loading.  Please read this article on how to troubleshoot and workarounds. Deborah Jordan-Buriel Sticky player breaksClosed Troubleshooting the Theme   Updated December 23, 2021 at 5:13pm   2 Most recent comment from Max:I can't seem to be able to reproduce on my computer and on my android phone. Could you please elaborate on the steps to reproduce the issue on my end and I will check this for you.Here is a vid ... Gabrielle Podcastr Player not updating to latest episodeClosed Troubleshooting the Theme   Updated December 23, 2021 at 12:28am   3 Most recent comment from Gabrielle:Interesting. There were changes to the cronjob setup by myself, and we do have someone starting to work on our site. They spoke to someone who said the same thing. But I was told it was Sonaar support ... Farichmed The remote plugin package consists of more than one file, but the files are not packaged in a folder. Please contact the plugin provider and ask them to package their plugin according to the WordPress guidelines.Closed Troubleshooting the Theme   Updated December 22, 2021 at 12:22am   6 Most recent comment from Alexandre Dubois:you are welcome Svetlana Increasing the margin from the top edge when navigating through pagesClosed Troubleshooting the Theme   Updated December 20, 2021 at 3:52pm   19 Most recent comment from Alexandre Dubois:Hi,Thanks for the video capture. I m able to reproduce the issue now. I have set the slider to fullwidth. We have a conflict now with the "auto" with settings and the ajax navigation. This is very so ... xymktg Elementor Nav Menu Won't Show on HomepageClosed Troubleshooting the Theme   Updated December 9, 2021 at 9:49pm   2 Most recent comment from Max:If you refresh the page you're on, does the Elementor nav bar appear again?Could you please elaborate on the steps to reproduce the issue on my end and send me screenshot and I will check this f ... hopeton Removing Social Media FooterClosed Troubleshooting the Theme   Updated December 7, 2021 at 7:09pm   4 Most recent comment from Alexandre Dubois:You are welcome George McCormack mailchimp not adding addresesClosed Troubleshooting the Theme   Updated December 7, 2021 at 3:50pm   4 Most recent comment from Alexandre Dubois:Hi, Everything looks well set on your side. The Mailchimp feature should work. It works on my side and on others customers projects. Please try with another plugins. Try with "mailchimp for WP" plu ... Chase Color and formatting on mobileClosed Troubleshooting the Theme   Updated December 6, 2021 at 2:50pm   6 Most recent comment from Max:What blurb exactly (screenshot please)? have you checked the styling background of its column or section?