Public Tickets
Adolfo
Error installing Template Kit,Closed
Troubleshooting the Theme
Updated November 11, 2021 at 1:34pm
2
Most recent comment from Max:Hi there,You must not unzip it on your computer. you must upload the file as is.Sometimes, that's your web browser who decide to automatically unzip files for you which is a bad practice. See thi ...
Chase
Changning Background ImageClosed
Troubleshooting the Theme
Updated November 11, 2021 at 1:32pm
2
Most recent comment from Max:Edit page with Elementor. See screenshot https://d.pr/i/9pf5OJ
Lance Redgrave
logo is broken on themeClosed
Troubleshooting the Theme
Updated November 4, 2021 at 2:35pm
2
Most recent comment from Max:Hello Lance.I see that you have not imported any theme demo content yet.Please watch the very 2 first video tutorials here: https://sonaar.io/video-tutorials/tell me if it works.
Barry Laminack
WooCommerceClosed
Troubleshooting the Theme
Updated November 1, 2021 at 4:22pm
4
Most recent comment from Alexandre Dubois:You are welcome
Johnny Burke
link displays wrong episode on audio playerClosed
Troubleshooting the Theme
Updated October 21, 2021 at 2:31pm
2
Most recent comment from Max:Hi,WordPress scheduled posts are not considered as published posts and thus, cannot be viewed by the public.They are scheduled posts and they intend to be automatically published at the scheduled date ...
Kelly Chase
Changing header navigation menu font colorClosed
Troubleshooting the Theme
Updated October 15, 2021 at 8:17pm
2
Most recent comment from Alexandre Dubois:Hello Kelly, The header color can be overwrited in the page settings. Please edit the homepage and take a look here.
Brian Stephens
Submenus Not WorkingClosed
Troubleshooting the Theme
Updated October 13, 2021 at 1:24pm
2
Most recent comment from Alexandre Dubois:Hi,A "Elementor Sonaar Addons" plugin update was required.The issue is fixed now
Johnny Burke
menu/nav bar does not look rightClosed
Troubleshooting the Theme
Updated October 12, 2021 at 8:56pm
8
Most recent comment from Max:Yes. this horizontal slider control the opacity of the color: https://d.pr/i/ca1VbX
Mauro
error in downloading purchased productsClosed
Troubleshooting the Theme
Updated October 11, 2021 at 1:53pm
2
Most recent comment from Max:Hi,this issue seems related to WooCommerce and your database and not with our theme.You can see a woocommerce thread here with some peoples with same issue: https://wordpress.org/support/topic/unabl ...
Briana Lyn
The video page becomes weird when you play any video after landing on the pageClosed
Troubleshooting the Theme
Updated October 8, 2021 at 2:47pm
4
Most recent comment from Alexandre Dubois:Hi Briana, I have update MP3 player by sonaar to fix the issue
Bùi Văn Trọng
websiteClosed
Troubleshooting the Theme
Updated October 7, 2021 at 3:50am
1
Most recent comment from Bùi Văn Trọng:Sự kiện trang không hiển thị mặc dù đã tìm thấy nhiều cánh không biết làm gì rất mong đợi được xem xét khắc phục sớm
Trên trang https://batnha.top/ban-kinh ...
Antoni
Plantageavec elementorClosed
Troubleshooting the Theme
Updated October 1, 2021 at 2:34pm
2
Most recent comment from Alexandre Dubois:Bonjour, Le probleme semble être causé par le plugin WPDM - Elementor.Si vous le désactivez, ça fonctionne.
GertJan van Schuppen
Wrong menu item hightlightedClosed
Troubleshooting the Theme
Updated October 1, 2021 at 2:11pm
2
Most recent comment from Alexandre Dubois:Hi GertJan,I see nothing wrong.Can you provide a screenshot?
Jan
Pages loadingClosed
Troubleshooting the Theme
Updated September 30, 2021 at 8:21pm
3
Most recent comment from Jan:That worked. Thank you.
GertJan van Schuppen
Content under logo on mobile when scrollingClosed
Troubleshooting the Theme
Updated September 28, 2021 at 1:54pm
4
Most recent comment from Alexandre Dubois:You are welcome