Public Tickets
graham
Website slow speedClosed
Troubleshooting the Theme
Updated January 12, 2022 at 6:03pm
5
Most recent comment from graham:Thanks for taking the time to have a look but its not the desktop version thats the problem its the mobile side thats taking ages, thanks for trying though Graham.
antonios
Elementor error after uptadeClosed
Troubleshooting the Theme
Updated January 7, 2022 at 4:54pm
9
Most recent comment from antonios:Hi,Yes, we try and is ok now. Thank youAntónio
André Karlsson
Problem with installationClosed
Troubleshooting the Theme
Updated January 7, 2022 at 4:39pm
2
Most recent comment from Max:Hi,
Look it works again now !It was an issue with our CDN which we just fixed. everything seems resolved now.
Jake Doran
Some Pages Not LoadingClosed
Troubleshooting the Theme
Updated January 7, 2022 at 4:39pm
2
Most recent comment from Max:Hi,I can't seem to be able to reproduce on my computer. Could you please elaborate on the steps to reproduce the issue on my end and I will check this for you.See screenshot https://d.pr/i/0m1 ...
Susan
mailchimp not workingClosed
Troubleshooting the Theme
Updated January 6, 2022 at 2:05pm
4
Most recent comment from Alexandre Dubois:Great!Well done
Richard
Changing the Site Title fontClosed
Troubleshooting the Theme
Updated January 5, 2022 at 11:09am
2
Most recent comment from Richard:fixed it! I fiddled around looking at the source in Chrome and saw the property 'classic menu' attached to the text, so tried this and it worked..classic-menu a { font-family: Staatlic ...
Jordan Thompson
Unable to download any theme whatsoverClosed
Troubleshooting the Theme
Updated January 2, 2021 at 4:44pm
2
Most recent comment from Max:Hi,the video is not downloading. Could you please send me a url link to your video so I can download it?
David Arkenstone
email brokenClosed
Troubleshooting the Theme
Updated December 30, 2021 at 5:30pm
2
Most recent comment from Max:Hi,Here, we only manage the web hosting. We don't manage email hosting.You should check with your email hosting directly what is not working. If you dont know who is your email hosting, perhaps c ...
James
Past Events showing in Essential GridClosed
Troubleshooting the Theme
Updated December 30, 2021 at 3:55pm
2
Most recent comment from Max:Hi James,thanks for reaching out.Unfortunately, Essential Grid doesn't allow to show past events in their grid im afraid.
Brandon Wildhaber
Compatibility issues with Elementor Theme Builder + Header & FooterClosed
Troubleshooting the Theme
Updated December 30, 2021 at 3:53pm
2
Most recent comment from Max:Hi,have you tried to build your custom header with Elementor Pro's theme builder feature yet and set your conditions? it should work.
hopeton
Adding a video to a current pageClosed
Troubleshooting the Theme
Updated December 29, 2021 at 4:14pm
3
Most recent comment from Max:Hi,To troubleshoot this, please follow these steps.1) Make sure you are using the most updated versions of Elementor, WordPress & your theme.
2) Please deactivate all your plugins except Elementor So ...
Vlad D
Off canvas mobile vs desktopClosed
Troubleshooting the Theme
Updated December 24, 2021 at 2:32pm
4
Most recent comment from Max:Thank you Vlad.Happy holidays !
aneeta
no ajaxifyClosed
Troubleshooting the Theme
Updated December 23, 2021 at 5:24pm
2
Most recent comment from Max:Hi,In most cases, the issue is related to one of the third-party plugins which are not compatible with AJAX page loading.
Please read this article on how to troubleshoot and workarounds.
Deborah Jordan-Buriel
Sticky player breaksClosed
Troubleshooting the Theme
Updated December 23, 2021 at 5:13pm
2
Most recent comment from Max:I can't seem to be able to reproduce on my computer and on my android phone. Could you please elaborate on the steps to reproduce the issue on my end and I will check this for you.Here is a vid ...
Gabrielle
Podcastr Player not updating to latest episodeClosed
Troubleshooting the Theme
Updated December 23, 2021 at 12:28am
3
Most recent comment from Gabrielle:Interesting. There were changes to the cronjob setup by myself, and we do have someone starting to work on our site. They spoke to someone who said the same thing. But I was told it was Sonaar support ...