Public Tickets
Ben
Elementior theme addons not importingingClosed
Troubleshooting the Theme
Updated February 17, 2022 at 5:14pm
13
Most recent comment from Ben:Yes it is something with Elementor settings I believe. thank you
yamfu n nsingi
validate my license keyClosed
Troubleshooting the Theme
Updated February 14, 2022 at 2:17pm
4
Most recent comment from Max:I have installed you new theme update 4.22.1.License is now working.
Hammad Shahzad
Key is not workingClosed
Troubleshooting the Theme
Updated February 14, 2022 at 2:11pm
6
Most recent comment from Max:Hi,Please update your Sonaar Theme to version 4.22.1 or greater. We have fixed the license activation issue in version 4.22.1.Please read this article about how to update your theme: https://sonaar.ti ...
Paul Jones
STUDIO theme DEMO contentClosed
Troubleshooting the Theme
Updated February 3, 2022 at 6:01pm
5
Most recent comment from Alexandre Dubois:Hello,Don be worries, Everything is well imported
Keith Lay
Site Down! "There has been a critical error..."Closed
Troubleshooting the Theme
Updated January 21, 2022 at 10:10pm
8
Most recent comment from Max:You are welcome!
Linda Stiles
album image repeatClosed
Troubleshooting the Theme
Updated January 21, 2022 at 3:28pm
2
Most recent comment from Alexandre Dubois:Hi sorry for the wait, I have answered on this ticket https://sonaar.ticksy.com/ticket/2962521/
Paul Andrews
Essential GridClosed
Troubleshooting the Theme
Updated January 20, 2022 at 10:36pm
14
Most recent comment from Alexandre Dubois:Hello Paul,You need to have your own Essential Grid License to contact them
Graham Lea-Cox
Contact form and CachingClosed
Troubleshooting the Theme
Updated January 15, 2022 at 4:33pm
2
Most recent comment from Max:Hi,1) I don't think it's possible to use a Gmail address as the admin receiver in a contact form . You must use an email address that match the same domain name eg: youremail@grahamlea-cox ...
André Karlsson
Demo ContentClosed
Troubleshooting the Theme
Updated January 14, 2022 at 8:35pm
2
Most recent comment from Max:HiYou must install Sonaar theme. Once its installed and activated you will be able to import the theme demo of your choice.You can learn more about our theme and watch video tutorials to get started ...
graham
Website slow speedClosed
Troubleshooting the Theme
Updated January 12, 2022 at 6:03pm
5
Most recent comment from graham:Thanks for taking the time to have a look but its not the desktop version thats the problem its the mobile side thats taking ages, thanks for trying though Graham.
antonios
Elementor error after uptadeClosed
Troubleshooting the Theme
Updated January 7, 2022 at 4:54pm
9
Most recent comment from antonios:Hi,Yes, we try and is ok now. Thank youAntónio
André Karlsson
Problem with installationClosed
Troubleshooting the Theme
Updated January 7, 2022 at 4:39pm
2
Most recent comment from Max:Hi,
Look it works again now !It was an issue with our CDN which we just fixed. everything seems resolved now.
Jake Doran
Some Pages Not LoadingClosed
Troubleshooting the Theme
Updated January 7, 2022 at 4:39pm
2
Most recent comment from Max:Hi,I can't seem to be able to reproduce on my computer. Could you please elaborate on the steps to reproduce the issue on my end and I will check this for you.See screenshot https://d.pr/i/0m1 ...
Susan
mailchimp not workingClosed
Troubleshooting the Theme
Updated January 6, 2022 at 2:05pm
4
Most recent comment from Alexandre Dubois:Great!Well done
Richard
Changing the Site Title fontClosed
Troubleshooting the Theme
Updated January 5, 2022 at 11:09am
2
Most recent comment from Richard:fixed it! I fiddled around looking at the source in Chrome and saw the property 'classic menu' attached to the text, so tried this and it worked..classic-menu a { font-family: Staatlic ...