Public Tickets
Lauryn
Media upload error, Theme color errorClosed
Troubleshooting the Theme
Updated March 23, 2022 at 1:21pm
2
Most recent comment from Max:Hi,What is the image you are trying to upload? Is it a .jpg file ? how big is it?Could you please provide me access to your wp-admin and I will gladly check the issue you have.
Andrés
Current menu item activeClosed
Troubleshooting the Theme
Updated March 22, 2022 at 2:37pm
8
Most recent comment from Andrés:ok, thanks
Pasquale
can not manipulate textClosed
Troubleshooting the Theme
Updated March 17, 2022 at 7:29pm
14
Most recent comment from Alexandre Dubois:I have update all activated plugins, except the WPBakery addons. I don have access to the premium plugin. Please take a look on your site and make sure nothing is broken. Maybe your site will be impr ...
David Cummins
License Key not workingClosed
Troubleshooting the Theme
Updated March 10, 2022 at 3:20pm
3
Most recent comment from David Cummins:Thank you - sorted!Dave
Zorzes Katris
"Important"Closed
Troubleshooting the Theme
Updated March 7, 2022 at 2:46pm
2
Most recent comment from Alexandre Dubois:Hi, I have answered to original ticket https://sonaar.ticksy.com/ticket/2995393/
Bas Schilperoord
Can't activate Sonaar themeClosed
Troubleshooting the Theme
Updated February 28, 2022 at 2:17am
2
Most recent comment from Max:HiPlease make sure that you use our latest theme version. We have fixed the license issue in Version 4.22.1
So if you update your theme to version 4.22.1 or higher, the issue you have will be fixed.
P ...
Robert Thompson
Elementor Posts WidgetClosed
Troubleshooting the Theme
Updated February 25, 2022 at 10:47pm
2
Most recent comment from Alexandre Dubois:Hi Robert, Sorry, we are short in time. It is already the end of the week. We will contact you monday to investigate this issue. Until then, if you need a quick work around, please go to wp-admin>ap ...
Robert Thompson
header and images sizeClosed
Troubleshooting the Theme
Updated February 25, 2022 at 9:28pm
3
Most recent comment from Robert Thompson:Thank you, Alexandre! Very helpful!
Daniel Müller
Absturz SeiteClosed
Troubleshooting the Theme
Updated February 24, 2022 at 8:47pm
25
Most recent comment from Max:Where do your episodes don't display? There are here: https://liebezeitarbeit.com/wp-admin/edit.php?post_type=podcast https://d.pr/i/MJmJbaBut if you want to use Mp3 Audio Player Pro, you must ...
bruno
different browsers responseClosed
Troubleshooting the Theme
Updated February 24, 2022 at 9:29am
5
Most recent comment from bruno:Thank you, it worked
Jesse Giddens
Theme Installation ErrorClosed
Troubleshooting the Theme
Updated February 18, 2022 at 2:44pm
2
Most recent comment from Max:Hi there,Please make sure that you use our latest theme version. We have fixed the license issue in Version 4.22.1
So if you update your theme to version 4.22.1 or higher, the issue you have will be f ...
Ben
Elementior theme addons not importingingClosed
Troubleshooting the Theme
Updated February 17, 2022 at 5:14pm
13
Most recent comment from Ben:Yes it is something with Elementor settings I believe. thank you
yamfu n nsingi
validate my license keyClosed
Troubleshooting the Theme
Updated February 14, 2022 at 2:17pm
4
Most recent comment from Max:I have installed you new theme update 4.22.1.License is now working.
Hammad Shahzad
Key is not workingClosed
Troubleshooting the Theme
Updated February 14, 2022 at 2:11pm
6
Most recent comment from Max:Hi,Please update your Sonaar Theme to version 4.22.1 or greater. We have fixed the license activation issue in version 4.22.1.Please read this article about how to update your theme: https://sonaar.ti ...
Paul Jones
STUDIO theme DEMO contentClosed
Troubleshooting the Theme
Updated February 3, 2022 at 6:01pm
5
Most recent comment from Alexandre Dubois:Hello,Don be worries, Everything is well imported