Public Tickets
Bill Steffey
Playlists not showingClosed
Troubleshooting the Theme
Updated December 1, 2021 at 8:45pm
6
Most recent comment from Bill Steffey:Ah! Ok. Thanks. I didn't realize I failed to add those modules! Have a great week.
Alex Lykesas
Font awesome updateClosed
Troubleshooting the Theme
Updated November 29, 2021 at 3:49pm
2
Most recent comment from Alexandre Dubois:Hi Alex, It is fixed now. I have enable "Load Font Awesome 4 Support"https://d.pr/i/NNaGY3
Walt D
Mailchimp APIClosed
Troubleshooting the Theme
Updated November 27, 2021 at 5:25pm
2
Most recent comment from Max:Please read this article https://sonaar.ticksy.com/article/15448Tell me if it works
Alex Lykesas
Essential Grid InstagramClosed
Troubleshooting the Theme
Updated November 20, 2021 at 3:46pm
2
Most recent comment from Max:Hi,While Essential Grid fixed the Instagram issue in 3.0.11, this new version bring an important issue with Ajax compatibility with our theme.We recommend updating to 3.0.11 only if you DONT use our A ...
Johnny Burke
buttons on audio player not workingClosed
Troubleshooting the Theme
Updated November 20, 2021 at 3:00am
6
Most recent comment from Max:Please clear your browser cache or try in incognito window. Here it works.
Johnny Burke
"page not found" errorClosed
Troubleshooting the Theme
Updated November 19, 2021 at 2:26pm
3
Most recent comment from Max:Sometimes you can only resave permalinks in wp-admin > settings > permalinks and hit save.
Adolfo
Error installing Template Kit,Closed
Troubleshooting the Theme
Updated November 11, 2021 at 1:34pm
2
Most recent comment from Max:Hi there,You must not unzip it on your computer. you must upload the file as is.Sometimes, that's your web browser who decide to automatically unzip files for you which is a bad practice. See thi ...
Chase
Changning Background ImageClosed
Troubleshooting the Theme
Updated November 11, 2021 at 1:32pm
2
Most recent comment from Max:Edit page with Elementor. See screenshot https://d.pr/i/9pf5OJ
Lance Redgrave
logo is broken on themeClosed
Troubleshooting the Theme
Updated November 4, 2021 at 2:35pm
2
Most recent comment from Max:Hello Lance.I see that you have not imported any theme demo content yet.Please watch the very 2 first video tutorials here: https://sonaar.io/video-tutorials/tell me if it works.
Barry Laminack
WooCommerceClosed
Troubleshooting the Theme
Updated November 1, 2021 at 4:22pm
4
Most recent comment from Alexandre Dubois:You are welcome
Johnny Burke
link displays wrong episode on audio playerClosed
Troubleshooting the Theme
Updated October 21, 2021 at 2:31pm
2
Most recent comment from Max:Hi,WordPress scheduled posts are not considered as published posts and thus, cannot be viewed by the public.They are scheduled posts and they intend to be automatically published at the scheduled date ...
Kelly Chase
Changing header navigation menu font colorClosed
Troubleshooting the Theme
Updated October 15, 2021 at 8:17pm
2
Most recent comment from Alexandre Dubois:Hello Kelly, The header color can be overwrited in the page settings. Please edit the homepage and take a look here.
Brian Stephens
Submenus Not WorkingClosed
Troubleshooting the Theme
Updated October 13, 2021 at 1:24pm
2
Most recent comment from Alexandre Dubois:Hi,A "Elementor Sonaar Addons" plugin update was required.The issue is fixed now
Johnny Burke
menu/nav bar does not look rightClosed
Troubleshooting the Theme
Updated October 12, 2021 at 8:56pm
8
Most recent comment from Max:Yes. this horizontal slider control the opacity of the color: https://d.pr/i/ca1VbX
Mauro
error in downloading purchased productsClosed
Troubleshooting the Theme
Updated October 11, 2021 at 1:53pm
2
Most recent comment from Max:Hi,this issue seems related to WooCommerce and your database and not with our theme.You can see a woocommerce thread here with some peoples with same issue: https://wordpress.org/support/topic/unabl ...