Public Tickets
Sabrina
Content Not Found ErrorClosed
Troubleshooting the Theme
Updated August 7, 2020 at 3:08pm
3
Most recent comment from Sabrina:Ok that worked thanks!
Jake
InstagramClosed
Troubleshooting the Theme
Updated August 7, 2020 at 2:45pm
12
Most recent comment from Max:Hi,Have you entered your own Instagram API key like the article I sent you told you?
José Pedro Ferreira
Bad page creationClosed
Troubleshooting the Theme
Updated August 6, 2020 at 2:55pm
3
Most recent comment from José Pedro Ferreira:Thank you very much Maxime for your prompt reply
PANAKEIA
EventsClosed
Troubleshooting the Theme
Updated August 3, 2020 at 4:37pm
13
Most recent comment from Max:Hi Jonk,Perhaps you have the option checked in your individual event post (see screenshot: https://d.pr/i/R07LZZ ) which override the main countdown hover option.
Alexis Lustenberger
Using MailchimpClosed
Troubleshooting the Theme
Updated August 2, 2020 at 6:09pm
2
Most recent comment from Alexis Lustenberger:My bad, everything works well ...
You can delete this ticket.
James Thompson
Ipad IOS 13.4.1 does NOT play mp3 playerClosed
Troubleshooting the Theme
Updated July 31, 2020 at 2:16pm
7
Most recent comment from Alexandre Dubois:Hello James, Unfortunately I dont have a IOS device today. I will be able tp test again monday,
Westley
Mobile Menu Active Class BugClosed
Troubleshooting the Theme
Updated July 31, 2020 at 2:07pm
2
Most recent comment from Alexandre Dubois:Hello Westley, Thanks to have reported this. I m adding this task to our roadmap.
tony
Table name is more than 64 charactersClosed
Troubleshooting the Theme
Updated July 29, 2020 at 8:45pm
2
Most recent comment from Alexandre Dubois:Hi tony, I hate to tell our customers to contact another customer service but I dont have choice here.Please contact your web host provider, and ask them to change the database prefix. It is to long.
Daniel Biro
Huge Music Player icons appear at bottom of pageClosed
Troubleshooting the Theme
Updated July 29, 2020 at 8:18pm
4
Most recent comment from Alexandre Dubois:Hi,I dont know how to fix that. I dont know how cartflows works. If you are able to add this custom css code to this page, this will work. #sonaarAudio{display: none !important;}
paul
ACF dynamic field for MP3 fieldClosed
Troubleshooting the Theme
Updated July 27, 2020 at 5:38pm
21
Most recent comment from Alexandre Dubois:Hi Chris, Sorry but you cant use a new acf field. This request required too much customization for our support.
Markus Schlögl
Woocommerce - SonaarClosed
Troubleshooting the Theme
Updated July 27, 2020 at 5:20pm
2
Most recent comment from Alexandre Dubois:Hi there, Please provide if possible a login credential to the wp-admin?
Niko Valsamidis
Audio PlayersClosed
Troubleshooting the Theme
Updated July 27, 2020 at 3:54pm
2
Most recent comment from Alexandre Dubois:Hi niko,Please go to wp-admin>Audio Players & Events Settings>music player
Miro Vaz
Instagram posts not loading anymoreClosed
Troubleshooting the Theme
Updated July 21, 2020 at 3:44pm
6
Most recent comment from Miro Vaz:Thanks Alexandre! All working. Great suppport!
Stefan Szo
Custom FontsClosed
Troubleshooting the Theme
Updated July 20, 2020 at 3:30pm
5
Most recent comment from Max:Hi,What I recommend is that you open the dropdown and do a search with Ctrl-F or Command-F.See video: https://d.pr/v/ymFBhU
jesse
Changing colors?Closed
Troubleshooting the Theme
Updated July 20, 2020 at 3:14pm
5
Most recent comment from Max:Sorry, I dont see your website. see my screenshot of what I see: https://d.pr/i/DzSywT