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Public Tickets

Ricardo Leon Button IssueClosed Troubleshooting the Theme   Updated August 11, 2020 at 4:25pm   6 Most recent comment from Alexandre Dubois:Hello Ricardo,Login credential still doesnt work.Are toalking about the subscibe button on the home page ?https://d.pr/free/i/7ddM6aYou want it gray? Sabrina Content Not Found ErrorClosed Troubleshooting the Theme   Updated August 7, 2020 at 3:08pm   3 Most recent comment from Sabrina:Ok that worked thanks! Jake InstagramClosed Troubleshooting the Theme   Updated August 7, 2020 at 2:45pm   12 Most recent comment from Max:Hi,Have you entered your own Instagram API key like the article I sent you told you? José Pedro Ferreira Bad page creationClosed Troubleshooting the Theme   Updated August 6, 2020 at 2:55pm   3 Most recent comment from José Pedro Ferreira:Thank you very much Maxime for your prompt reply PANAKEIA EventsClosed Troubleshooting the Theme   Updated August 3, 2020 at 4:37pm   13 Most recent comment from Max:Hi Jonk,Perhaps you have the option checked in your individual event post (see screenshot:  https://d.pr/i/R07LZZ ) which override the main countdown hover option. Alexis Lustenberger Using MailchimpClosed Troubleshooting the Theme   Updated August 2, 2020 at 6:09pm   2 Most recent comment from Alexis Lustenberger:My bad, everything works well ... You can delete this ticket. James Thompson Ipad IOS 13.4.1 does NOT play mp3 playerClosed Troubleshooting the Theme   Updated July 31, 2020 at 2:16pm   7 Most recent comment from Alexandre Dubois:Hello James, Unfortunately I dont have a IOS device today. I will be able tp test again monday, Westley Mobile Menu Active Class BugClosed Troubleshooting the Theme   Updated July 31, 2020 at 2:07pm   2 Most recent comment from Alexandre Dubois:Hello Westley, Thanks to have reported this. I m adding this task to our roadmap. tony Table name is more than 64 charactersClosed Troubleshooting the Theme   Updated July 29, 2020 at 8:45pm   2 Most recent comment from Alexandre Dubois:Hi tony, I hate to tell our customers to contact another customer service but I dont have choice here.Please contact your web host provider, and ask them to change the database prefix. It is to long. Daniel Biro Huge Music Player icons appear at bottom of pageClosed Troubleshooting the Theme   Updated July 29, 2020 at 8:18pm   4 Most recent comment from Alexandre Dubois:Hi,I dont know how to fix that. I dont know how cartflows works. If you are able to add this custom css code to this page, this will work. #sonaarAudio{display: none !important;} paul ACF dynamic field for MP3 fieldClosed Troubleshooting the Theme   Updated July 27, 2020 at 5:38pm   21 Most recent comment from Alexandre Dubois:Hi Chris, Sorry but you cant use a new acf field. This request required too much customization for our support. Markus Schlögl Woocommerce - SonaarClosed Troubleshooting the Theme   Updated July 27, 2020 at 5:20pm   2 Most recent comment from Alexandre Dubois:Hi there, Please provide if possible a login credential to the wp-admin? Niko Valsamidis Audio PlayersClosed Troubleshooting the Theme   Updated July 27, 2020 at 3:54pm   2 Most recent comment from Alexandre Dubois:Hi niko,Please go to wp-admin>Audio Players & Events Settings>music player Miro Vaz Instagram posts not loading anymoreClosed Troubleshooting the Theme   Updated July 21, 2020 at 3:44pm   6 Most recent comment from Miro Vaz:Thanks Alexandre! All working. Great suppport! Stefan Szo Custom FontsClosed Troubleshooting the Theme   Updated July 20, 2020 at 3:30pm   5 Most recent comment from Max:Hi,What I recommend is that you open the dropdown and do a search with Ctrl-F or Command-F.See video: https://d.pr/v/ymFBhU