Public Tickets
Robert Cummings
Essential Grid not scraping Youtube channels and playlistsClosed
Troubleshooting the Theme
Updated August 25, 2020 at 10:45pm
3
Most recent comment from Max:Go with only 1 page builder (elementor) will not only save you a lot of headaches but also speed up your website.WPbakery is not a page builder we recommend anymore. its old and deprecated.
Roman
Essential Grid Instagram Display OrderClosed
Troubleshooting the Theme
Updated August 25, 2020 at 2:41pm
5
Most recent comment from Alexandre Dubois:Hello RomanSometimes, plugins will ask you to enter a Licence Key or API Key. Well, you don't need a licence key or API key to activate it. The plugin will still work even if you don't have ...
Robert Cummings
Essential Grid not scraping Instragram feedClosed
Troubleshooting the Theme
Updated August 25, 2020 at 2:17pm
6
Most recent comment from Robert Cummings:Ok thanks for the help Maxime, I'll create a new API.Best,Rob
Sergio Aquino
Elementor Sonaar Addons plugin errorClosed
Troubleshooting the Theme
Updated August 24, 2020 at 2:15pm
7
Most recent comment from Max:Its because you are using multisite.Please update the theme manually.Manual Update
1. Login at sonaar.io/login and go to My Account > Licence Keys > and click View Details and Download and re-down ...
Jeremy
Loader Color ChangeClosed
Troubleshooting the Theme
Updated August 23, 2020 at 8:00pm
3
Most recent comment from Jeremy:You know what it may be the built in loader in chrome. It's sorta the same color as the demo color. So, mystery solved i believe.
[email protected]
Menu settings not working.Closed
Troubleshooting the Theme
Updated August 23, 2020 at 4:08pm
5
Most recent comment from Max:Hi,I've found the error. This is shown in Google Console when navigating on your website:Refused to apply style from 'http://cutcopy.net/?load=custom-style.css&ver=5.5' because its MIM ...
Jeremy
Featured Pod Images cut offClosed
Troubleshooting the Theme
Updated August 19, 2020 at 5:56pm
6
Most recent comment from Jeremy:Worked thank you!!
Willis
Variable ProductsClosed
Troubleshooting the Theme
Updated August 17, 2020 at 2:14pm
2
Most recent comment from Max:Hi,
What is your URL so i can reproduce the issue on my end? Also, send me screenshot so I can see your issue
Jonathan Sender
essential gridsClosed
Troubleshooting the Theme
Updated August 17, 2020 at 2:09pm
2
Most recent comment from Alexandre Dubois:Hi Jonathan, We will release a new update very soon with this plugin update. We are working on it.
James Thompson
Push Menu, social iconsClosed
Troubleshooting the Theme
Updated August 14, 2020 at 4:06pm
2
Most recent comment from Alexandre Dubois:Hi there, This issue have appeared since wordpress 5.5, but I new theme update have been released today to fix this.
Jonathan Sender
debug issues.Closed
Troubleshooting the Theme
Updated August 14, 2020 at 3:45pm
2
Most recent comment from Alexandre Dubois:Hello Jonathan, Please disable IRON demo importer. It is only required to import your demo content. Once it is done you dont need it anymore.
GertJan van Schuppen
Problem with Elementor Pro posts overviewClosed
Troubleshooting the Theme
Updated August 13, 2020 at 5:10pm
11
Most recent comment from Alexandre Dubois:Ok thanks to have report this. We are working on this. Please dont update wordpress until we release a new version
Jeremy
Ep Player Not working when hit playClosed
Troubleshooting the Theme
Updated August 12, 2020 at 4:08pm
5
Most recent comment from Jeremy:Ok, i'll add those and see if it fixes. thanks
Amanda Davis
Header and Footer MissingClosed
Troubleshooting the Theme
Updated August 11, 2020 at 4:27pm
3
Most recent comment from Alexandre Dubois:Hello Amanda, Everythings look fine when I go to http://michaelsmmm.com/.Which element is missing?
Ricardo Leon
Button IssueClosed
Troubleshooting the Theme
Updated August 11, 2020 at 4:25pm
6
Most recent comment from Alexandre Dubois:Hello Ricardo,Login credential still doesnt work.Are toalking about the subscibe button on the home page ?https://d.pr/free/i/7ddM6aYou want it gray?