Public Tickets
Westley
Mobile Menu Active Class BugClosed
Troubleshooting the Theme
Updated July 31, 2020 at 2:07pm
2
Most recent comment from Alexandre Dubois:Hello Westley, Thanks to have reported this. I m adding this task to our roadmap.
tony
Table name is more than 64 charactersClosed
Troubleshooting the Theme
Updated July 29, 2020 at 8:45pm
2
Most recent comment from Alexandre Dubois:Hi tony, I hate to tell our customers to contact another customer service but I dont have choice here.Please contact your web host provider, and ask them to change the database prefix. It is to long.
Daniel Biro
Huge Music Player icons appear at bottom of pageClosed
Troubleshooting the Theme
Updated July 29, 2020 at 8:18pm
4
Most recent comment from Alexandre Dubois:Hi,I dont know how to fix that. I dont know how cartflows works. If you are able to add this custom css code to this page, this will work. #sonaarAudio{display: none !important;}
paul
ACF dynamic field for MP3 fieldClosed
Troubleshooting the Theme
Updated July 27, 2020 at 5:38pm
21
Most recent comment from Alexandre Dubois:Hi Chris, Sorry but you cant use a new acf field. This request required too much customization for our support.
Markus Schlögl
Woocommerce - SonaarClosed
Troubleshooting the Theme
Updated July 27, 2020 at 5:20pm
2
Most recent comment from Alexandre Dubois:Hi there, Please provide if possible a login credential to the wp-admin?
Niko Valsamidis
Audio PlayersClosed
Troubleshooting the Theme
Updated July 27, 2020 at 3:54pm
2
Most recent comment from Alexandre Dubois:Hi niko,Please go to wp-admin>Audio Players & Events Settings>music player
Miro Vaz
Instagram posts not loading anymoreClosed
Troubleshooting the Theme
Updated July 21, 2020 at 3:44pm
6
Most recent comment from Miro Vaz:Thanks Alexandre! All working. Great suppport!
Stefan Szo
Custom FontsClosed
Troubleshooting the Theme
Updated July 20, 2020 at 3:30pm
5
Most recent comment from Max:Hi,What I recommend is that you open the dropdown and do a search with Ctrl-F or Command-F.See video: https://d.pr/v/ymFBhU
jesse
Changing colors?Closed
Troubleshooting the Theme
Updated July 20, 2020 at 3:14pm
5
Most recent comment from Max:Sorry, I dont see your website. see my screenshot of what I see: https://d.pr/i/DzSywT
Michael Miller
Template Looks Like BlogClosed
Troubleshooting the Theme
Updated July 12, 2020 at 6:38pm
5
Most recent comment from Max:Great ! Do you have any additional questions ?
Asis Light
The wavelform image is not always loadingClosed
Troubleshooting the Theme
Updated July 9, 2020 at 12:16am
12
Most recent comment from Max:The error you see is relatively normal.the play function might be interupted by a call to pause. dont worry about this,.
Asis Light
MP3 FILES DOWNLOADING INCORRECTLYClosed
Troubleshooting the Theme
Updated July 7, 2020 at 8:52pm
9
Most recent comment from Asis Light:Thank you! This solution works perfectly with $download = ' download'; instead of $download = ' download="' . $track['track_title'] . '"'; !Thank you so ...
Asis Light
"play"/"pause" icon update issueClosed
Troubleshooting the Theme
Updated July 7, 2020 at 2:38pm
8
Most recent comment from Max:Error is generated by a file generated by one of your third party plugin..if you deactivate your cache plugin, it works.
Asis Light
strange shaking\glitchy effect of the waveformClosed
Troubleshooting the Theme
Updated July 6, 2020 at 11:09pm
5
Most recent comment from Asis Light:My native monitor refresh rate is 165Hz, but by default windows sets all monitors to 60Hz. After I changed my monitor's refresh rate to its native 165Hz the blinking stopped. I'm sorry - I ...
Asis Light
PLAYER INVISIBLEClosed
Troubleshooting the Theme
Updated July 6, 2020 at 10:21pm
7
Most recent comment from Asis Light:I have purged my database, removed all old tables, and plugins, and I rebuilt all my permalinks, and now the website is loading on mobile chrome just like on your screenshot! There must have been some ...