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Public Tickets

Michael Miller Template Looks Like BlogClosed Troubleshooting the Theme   Updated July 12, 2020 at 6:38pm   5 Most recent comment from Max:Great ! Do you have any additional questions ? Asis Light The wavelform image is not always loadingClosed Troubleshooting the Theme   Updated July 9, 2020 at 12:16am   12 Most recent comment from Max:The error you see is relatively normal.the play function might be interupted by a call to pause. dont worry about this,. Asis Light MP3 FILES DOWNLOADING INCORRECTLYClosed Troubleshooting the Theme   Updated July 7, 2020 at 8:52pm   9 Most recent comment from Asis Light:Thank you! This solution works perfectly with   $download = ' download'; instead of    $download = ' download="' . $track['track_title'] . '"'; !Thank you so ... Asis Light "play"/"pause" icon update issueClosed Troubleshooting the Theme   Updated July 7, 2020 at 2:38pm   8 Most recent comment from Max:Error is generated by a file generated by one of your third party plugin..if you deactivate your cache plugin, it works. Asis Light strange shaking\glitchy effect of the waveformClosed Troubleshooting the Theme   Updated July 6, 2020 at 11:09pm   5 Most recent comment from Asis Light:My native monitor refresh rate is 165Hz, but by default windows sets all monitors to 60Hz. After I changed my monitor's refresh rate to its native 165Hz the blinking stopped. I'm sorry - I ... Asis Light PLAYER INVISIBLEClosed Troubleshooting the Theme   Updated July 6, 2020 at 10:21pm   7 Most recent comment from Asis Light:I have purged my database, removed all old tables, and plugins, and I rebuilt all my permalinks, and now the website is loading on mobile chrome just like on your screenshot! There must have been some ... Seth Gavriel Demo Content Fail - Execution IssueClosed Troubleshooting the Theme   Updated July 6, 2020 at 8:10pm   19 Most recent comment from Max:Hi,Unfortunately, that still does not work. First time I see this. Im a bit curious and dissappointed at the same time about this issue. I have spent at least 1 hour on this and I cant find any wor ... Eric Rodriguez Essential Grid Not Showing UpClosed Troubleshooting the Theme   Updated July 6, 2020 at 3:37pm   5 Most recent comment from Alexandre Dubois:I have moved it my self the button layer her to the bottom https://d.pr/free/i/UPA5AQ George MenuClosed Troubleshooting the Theme   Updated July 4, 2020 at 5:06pm   3 Most recent comment from George:Hi,Thanks Maxime, I will try contacting my webhoster to se if they can fix the MIME type.  Jeff demo content not installingClosed Troubleshooting the Theme   Updated July 2, 2020 at 7:01pm   12 Most recent comment from Alexandre Dubois:@Seth I have answer your ticket. Regina Walker Critical Error on Apex Video Landing PageClosed Troubleshooting the Theme   Updated July 2, 2020 at 2:09pm   7 Most recent comment from Alexandre Dubois:Hello Regina,unfortunately the login credential doesnt work  Jose Diz Mi logo no se muestraClosed Troubleshooting the Theme   Updated July 1, 2020 at 4:03pm   4 Most recent comment from Max:Please check with your hosting provider to force http to redirect to https automatically. david instagram essential gridClosed Troubleshooting the Theme   Updated June 25, 2020 at 3:59pm   2 Most recent comment from Alexandre Dubois:This issue is not caused by our  product update.  It looks like Instagram made some changes to its API hence causing some blockage. Developpers of Essential Grid are already working on it. We wil ... Elizabeth Woolf Password Locked Site PagesClosed Troubleshooting the Theme   Updated June 22, 2020 at 3:22pm   2 Most recent comment from Alexandre Dubois:Hello Elizabeth, Please add this custom css code in the custom css field(wp-admin>theme options>custom css/js)form.post-password-form {margin-top: 250px;} Alain Mayrand Music player alignemtnClosed Troubleshooting the Theme   Updated June 19, 2020 at 2:44pm   8 Most recent comment from Alexandre Dubois:No hide number parameter is available through the shortcode, but you can use this custom css code:.iron-audioplayer .track-number .number {display: none;}