Public Tickets
Jamare Harris
Music PlayerClosed
Troubleshooting the Theme
Updated October 6, 2020 at 8:22pm
14
Most recent comment from Alexandre Dubois:Great! This will be part of the next update
Tariq Jamil
WordpressClosed
Troubleshooting the Theme
Updated October 5, 2020 at 11:29pm
3
Most recent comment from Tariq Jamil:Thank you so much! You may close the ticket now.
Robey
Slider revolution not workingClosed
Troubleshooting the Theme
Updated October 3, 2020 at 1:37pm
6
Most recent comment from Alexandre Dubois:You are welcome Robey
Robert
Re-subscribing to Mailchimp does not workClosed
Troubleshooting the Theme
Updated September 25, 2020 at 2:07pm
2
Most recent comment from Max:Hi Robert,Umm, it's the first time I see this kind of issue. What I recommend here is that you embed the native Mailchimp form HTML code they provide so you can test directly with the native fo ...
Jaquan Williams Smith
Can't access all theseClosed
Troubleshooting the Theme
Updated September 25, 2020 at 2:11am
2
Most recent comment from Max:Hi,Could you please provide me access to your wp-admin and I will gladly check the issue you have.
Jasmine
The Essential GridClosed
Troubleshooting the Theme
Updated September 23, 2020 at 3:18pm
13
Most recent comment from Max:Hi,this seems a bug directly caused by Essential Grid. I will report this bug to their dev team and we will have to wait for a plugin update that will address this issue.For the menu, you cannot deci ...
Cleon Russell
Theme QueryClosed
Troubleshooting the Theme
Updated September 23, 2020 at 2:10pm
6
Most recent comment from Alexandre Dubois:You are Welcon Cleon
FRANCIS ESSUMAN NELSON
cannot import themeClosed
Troubleshooting the Theme
Updated September 22, 2020 at 3:30pm
6
Most recent comment from Alexandre Dubois:Hi Francis, The iron demo importer plugin was not activated. I have activated it and everything seem to works well.
Stefan Szo
reimport demoClosed
Troubleshooting the Theme
Updated September 22, 2020 at 3:17pm
4
Most recent comment from Alexandre Dubois:You are welcome
Ethan
MP3's Not UpdatingClosed
Troubleshooting the Theme
Updated September 22, 2020 at 2:58pm
8
Most recent comment from Alexandre Dubois:Hi Ethan, I dont really understand the mp3 issue. On my device, when I vistie http://new.myqkaplan.com/playlist/aka-2/All tracks seem to play the right mp3. Maybe your have to clear the browser cach ...
Stefan Szo
Suggestion: don't take event date from publication dateClosed
Troubleshooting the Theme
Updated September 21, 2020 at 4:56pm
2
Most recent comment from Max:Thank you Stefan! I will take it into consideration
Richmond Magsambol
installing Beats for Elementor..getting errorClosed
Troubleshooting the Theme
Updated September 21, 2020 at 4:54pm
2
Most recent comment from Max:Hi,the error is caused by your plugin called RSS-Importer.This is not a plugin of our. Please contact the author of that plugin or deactivate the plugin.
Kelvin
The execution failedClosed
Troubleshooting the Theme
Updated September 21, 2020 at 4:22pm
4
Most recent comment from Alexandre Dubois:Good news.Please advise if something is missing.
Pablo Mielgo
Problems to display GiveWp plugin formClosed
Troubleshooting the Theme
Updated September 18, 2020 at 1:52pm
7
Most recent comment from Max:Hi Pablo,Im truly sorry for the issue you have,.While GIVEWP found out that their plugin work with another theme activated (ex: twenty nineteen), I have ran several tests and found out that they stil ...
James Thompson
Site title and taglineClosed
Troubleshooting the Theme
Updated September 17, 2020 at 1:38pm
5
Most recent comment from Max:This template is not a essential grid's item. Its a custom php/JS templates provided with our theme. To modify/alter it, you can do it by using child theme and modify the php code to suits your n ...