Public Tickets
Jaquan Williams Smith
Can't access all theseClosed
Troubleshooting the Theme
Updated September 25, 2020 at 2:11am
2
Most recent comment from Max:Hi,Could you please provide me access to your wp-admin and I will gladly check the issue you have.
Jasmine
The Essential GridClosed
Troubleshooting the Theme
Updated September 23, 2020 at 3:18pm
13
Most recent comment from Max:Hi,this seems a bug directly caused by Essential Grid. I will report this bug to their dev team and we will have to wait for a plugin update that will address this issue.For the menu, you cannot deci ...
Cleon Russell
Theme QueryClosed
Troubleshooting the Theme
Updated September 23, 2020 at 2:10pm
6
Most recent comment from Alexandre Dubois:You are Welcon Cleon
FRANCIS ESSUMAN NELSON
cannot import themeClosed
Troubleshooting the Theme
Updated September 22, 2020 at 3:30pm
6
Most recent comment from Alexandre Dubois:Hi Francis, The iron demo importer plugin was not activated. I have activated it and everything seem to works well.
Stefan Szo
reimport demoClosed
Troubleshooting the Theme
Updated September 22, 2020 at 3:17pm
4
Most recent comment from Alexandre Dubois:You are welcome
Ethan
MP3's Not UpdatingClosed
Troubleshooting the Theme
Updated September 22, 2020 at 2:58pm
8
Most recent comment from Alexandre Dubois:Hi Ethan, I dont really understand the mp3 issue. On my device, when I vistie http://new.myqkaplan.com/playlist/aka-2/All tracks seem to play the right mp3. Maybe your have to clear the browser cach ...
Stefan Szo
Suggestion: don't take event date from publication dateClosed
Troubleshooting the Theme
Updated September 21, 2020 at 4:56pm
2
Most recent comment from Max:Thank you Stefan! I will take it into consideration
Richmond Magsambol
installing Beats for Elementor..getting errorClosed
Troubleshooting the Theme
Updated September 21, 2020 at 4:54pm
2
Most recent comment from Max:Hi,the error is caused by your plugin called RSS-Importer.This is not a plugin of our. Please contact the author of that plugin or deactivate the plugin.
Kelvin
The execution failedClosed
Troubleshooting the Theme
Updated September 21, 2020 at 4:22pm
4
Most recent comment from Alexandre Dubois:Good news.Please advise if something is missing.
Pablo Mielgo
Problems to display GiveWp plugin formClosed
Troubleshooting the Theme
Updated September 18, 2020 at 1:52pm
7
Most recent comment from Max:Hi Pablo,Im truly sorry for the issue you have,.While GIVEWP found out that their plugin work with another theme activated (ex: twenty nineteen), I have ran several tests and found out that they stil ...
James Thompson
Site title and taglineClosed
Troubleshooting the Theme
Updated September 17, 2020 at 1:38pm
5
Most recent comment from Max:This template is not a essential grid's item. Its a custom php/JS templates provided with our theme. To modify/alter it, you can do it by using child theme and modify the php code to suits your n ...
Westley
Category View: Classic Menu Logo disappears upon scrolling back up.Closed
Troubleshooting the Theme
Updated September 16, 2020 at 4:06pm
2
Most recent comment from Alexandre Dubois:Thanks a lot, This issue is already fixed but we have not released it yet. The next theme update will fix this. But thanks again. Your help is very appreciated
Denon
Menus not displaying correctlyClosed
Troubleshooting the Theme
Updated September 15, 2020 at 6:17pm
2
Most recent comment from Max:Hi,I cant replicate this issue when i go on your website: https://d.pr/i/JVbsA0However, what you describe seems related to your SSL certificate OR CDN. You can check more details about this issue by ...
Stephanie
Responsive menu paddingClosed
Troubleshooting the Theme
Updated September 14, 2020 at 6:36pm
3
Most recent comment from Stephanie:Perfect! Thanks so much. Excited to roll out my website soon!
Jeppe Ilskov
No Sonaar blocks in elementorClosed
Troubleshooting the Theme
Updated September 14, 2020 at 1:38pm
2
Most recent comment from Jeppe Ilskov:I found the plug-in I needed to activate, so the problem is solved. Thanks